What I learned from communication coaching

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My cousin had a karaoke party. I had to go because he’s my cousin, but I refused to sing because this would have pained the audience even more than it would have pained me. A woman at the party, however, impressed me by engaging the crowd even though she had no apparent singing talent. It turned out that this woman, Lindy, is a Sanford Meisner-trained actress who works for a consulting firm, teaching executives how to strengthen business relationships by using acting techniques. The course costs $275 an hour. I signed up.

At our first session, Lindy explained the premise: Acting and leading are both about establishing a relationship with an audience and making them believe in you. My first assignment was to memorize a short speech — “Ain’t I a Woman,” by Sojourner Truth. I loved the speech, but I hated having to memorize it, and I dreaded having to recite it in front of Lindy. Then I remembered what Lindy’s boss said at the beginning of the course: This program is best suited to high-level executives with enough self-confidence to explore leadership techniques that might feel silly at first. I wanted to fit into this self-confident high-level executive category, so I forced myself to show up for the second meeting.

I bombed. I couldn’t remember the speech. Lindy told me to think less about the speech and more about connecting with her, my audience. Finally, when I looked at her the way I look at my husband when I need him to pick up the dry cleaning, she was satisfied.

I may have gotten the look down, but my delivery was still off. Lindy instructed me to reengage her whenever I sensed I was losing her. So I started over. She stopped me immediately. “You can’t just start over,” she said. “Leaders stick with their audience and fight to get them back.” “How do I do that?” I asked. “Take a risk,” she said. In acting, one might ad-lib; in business, one can ask a rhetorical question. So I did, and then started talking right away. She pointed out that a good leader is comfortable with a long pause, which shows trust that the audience is thinking. Speaking too fast doesn’t allow the audience to absorb or interpret, killing any chance of making a connection.

My biggest problem, according to Lindy, was wanting to appear like a cool and hip leader and not paying attention to my audience. I made it about me instead of about them. “Pretend you’re an evangelist preacher,” she said, because preachers excel at engaging listeners. I continued to give my speech, adding after every few sentences, “Can I get an ‘Amen’?” I felt more and more pathetic as Lindy sat in stony silence, ignoring my bleating pleas. Then I realized that if I didn’t care about what I was saying, no one else would. You really have to want an “Amen” to get one, and finally I did.

After this breakthrough, the sessions became easier. The principles of theater and management are the same: A director and a manager both have to lead in ways that allow for and encourage a person’s best, most creative self. Managing is about performing, which takes practice, energy, and concentration. The basics are these: Believe your material. Know your audience. Engage them, so they are invested in what you have to say. And for those of you who are not yet managers, acting like a manager is the first step toward becoming one.

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Checklist for career change

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My husband recently changed careers. Well, not really recently — actually two years ago. But for those of you who have never endured a career change, two years is nothing. It still feels like the beginning because salary-wise, you *are* at the beginning.

For the most part, his switch has been going well. He went from management positions in the entertainment industry to field research in a social justice think tank. Basically, he spends his days in prisons, trying to get the government to implement new programs.

He made the change exactly the way a career advisor would recommend — not surprising since he has to eat dinner with one every night. For those of you considering a change, here is the plan he followed:

Step 1. Soul search. Consider all aspect of change including, lifestyle, pay and any education you’ll need. Be realistic about what you value in life and work.

Step 2.Downsize. Get rid of huge car payments, huge mortgage payments, and huge expectations for dinners, vacations and clothes.

Step 3. Network. Headhunters and help wanted ads are geared toward people who have skills in a certain area. People who change jobs do not have skills in the new area, so networking is the best way to get someone to give you a chance.

Step 4. Try it out. You'll never know if you fit into the career environment until you try it. A baby step, like volunteering, or taking a part-time job will allow you to go back to your originally career if need be.

After step four, there is nothing but taking the leap. So my husband did. His mentor at his new job is ten years younger than he is. His boss makes 25% less than what my husband's paycheck used to be. The people below my husband in pecking order are college interns. And this is two years after he made the switch. Not that any of this is a surprise. Of course, this is what happens when you change careers.

By all measures, my husband is flourishing in his new career. He is at a top non-profit agency, he is writing significant papers, he is working with geniuses. But he is making no money. I keep telling myself that this is what we knew would happen. That we traded money for career happiness. I assure myself that my husband will make more money later, when his is not swimming in the ranks of college interns.

But there is so much pressure to be happy. Pressure from me, that is, on my husband. Every night I check in with him — look for signs that he is elated with his new career choice. And, big surprise, with a new career and a young child, most nights he is exhausted, not elated. Which makes me say, “Why are we making all these financial sacrifices if you're not happy?!!?!”

My husband doesn't answer. It's hard when he doesn't answer. But I know it's because he feels guilty because he really, really, really, doesn't want to go back to the entertainment industry. And I can't stop thinking, “If you're unhappy in both careers, why not be unhappy in the one that pays more?”

I know you're thinking, “Gosh, Penelope, can you be a little more supportive?” But don't say that until you've had a spouse throw away a lucrative career. And anyway, I'm trying; I see there is one more step on the career change checklist that we probably should have done:

Step 5: Set spousal expectations. I should have gone through the process with my husband. I should have evaluated with him what sacrifices I can make, what lifestyle expectations I had, even how happy I expected him to be. I was so determined to let him make his own decisions that I'm finding now that I'm the one who is floundering.

You think, at some point, that you know for sure a career change was good. But that's not true for everyone. Or, maybe it's true for everyone, but not in the first few years. Yes, you can be sure that the new job is more fun or more rewarding than the old job, but how much more fun do you need to be having in order to justify the financial sacrifice?

I'm not sure. So we keep going on the career change path, hoping to find the answer buried beneath the indignities.

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Make a plan for summer reading

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As you make you plans for your summer, plan to take a break from the business book bestseller list. Instead, read with the goal of taking yourself out of your intellectual comfort zone, because fresh tracks in your thinking will lead to fresh tracks in your career. Here are some guidelines for summer reading:

Ask a big question.
All-day beach trips are great for long books. Blow up rafts promote uninterrupted thinking. Don't waste these precious chunks of time on John Grisham.

Instead, think of a big question, the kind that has no right answer but lots of angles, and dive into the relevant reading. One vacation, I asked the question: “Why do people tell stories?” Another question that has ruled my summer reading is, “What sort of human-computer interaction is fun?”

Sometimes, the answer to the question isn't nearly as revealing as just discovering what question really piques your interest.

Think like you're studying for a mid-term.
For most of us, rigorous thinking ended in college. But the organized, complex, thinking that gets you through upper-level philosophy courses also makes you sharp at the office. My brother Mike (an economist) reads linguistic theory to keep himself on his toes. I read Supreme Court decisions: They twist and turn the Constitution in ways that will give anyone an intellectual workout; they're not as dry as Kant and not as brain numbing as J Lo's love life.

Read to understand people.
Your career is dependent as much on people skills as it is on how well you do your work. So I recommend An Na's novel, “A Step from Heaven” (Front Street, 2001), which I love. It's a kids book. (For those of you who don't read kids books, you should. They'll remind you of that terrible time of life that is junior high school, and then you'll appreciate where you are in life now, no matter where you are.)

“A Step from Heaven” is about Korean immigrants, and it does a great job of showing the barriers to success that people of American-born parents do not face. Think of these barriers when you manage someone who didn't have all the advantages in life that you had. Remember that topics like patience and compassion are as important to your reading pile as leadership and finance.

Don't read to stroke your ego.
Just because you have already accumulated a reading pile tall enough to last fifteen summers doesn't mean that you have to read those books.

Our tendency is to be attracted to topics we already know a lot about. For a while, I was reading too many books about time management. I am a good time manager, so each book's recommendations would allow me to say, “Great, I'm already doing that. I'm great.” When I forced myself read about sales, because I was uncomfortable in that area, my reading became much more productive.

Force yourself to read in areas that are unfamiliar to you. Read about your weaknesses. Read about people who annoy you and topics that bore you. The best antidote to disdain is a deeper understanding.

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Being late is bad

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My column was late. Not to you, but to my editor. It is surprising, really, that my column was late, because the time zone difference is in my favor. But this week I would have needed my editor to be in another galaxy.

I will not tell you why I was late because the only thing worse than being late telling why you were late. I am not talking about being late because your family's house burned down. I am talking about being late because of slow traffic, a late babysitter, a presentation that ran too long. Upward mobility requires that people can depend on you to be on time.

If you are a person who is always late, you will get in trouble. People who are always late think they are only sometimes late, so if you think you are sometimes late, you are probably in trouble.

There is no need to give advice on how to be on time, because everyone knows how to be on time. (Here's the proof: If the President of the United States invited you to dinner would there be any risk that you'd be late? No.) But perhaps there is a need to show why *all* deadlines and appointments are as important as dinner with the President.

The basic problem with being late is that you reveal too much about yourself. In the end, being late reveals either disrespect or incompetence, both of which are important things to not have at work, and if you do have them, hide them by being on time, always.

If you are late to a meeting, for example, you are disrespectful to everyone in the room. If your boss is there, forget the promotion. If your direct reports are there, imagine ten years from now when everyone has new jobs at new companies, and your bonus depends on cutting a deal with someone who used to report to you, and that person remembers how disrespectful you were. No bonus.

Sometimes people are on time to the meeting but they don't have the report. Forget the excuses because everyone in the room will see you as incapable. There are shades of incapable. There is incapable of doing the report so you procrastinate. There is perceiving that you are incapable even though you are capable which makes you incapable with low self-esteem. There is overloaded and did not get to the report which really means you cannot set limits at work, which translates to low self-esteem, or worse yet, no knowledge of your own limits.

How can you fix the problem? Being honest with yourself goes a long way in the late arena. Once I was late to dinner and someone at the table said to me, “You must be a time optimist.” I had no idea what he was talking about. But then he explained that most people are late because they are too optimistic about how quickly they can do things — which is a nice way of saying that people are late because they are not honest with themselves about how long things really take. So if you really want to be on time, you will start being a better judge of how much time tasks really take — and you will add some time to each estimate.

I used to teach a college-level business class, and some days I would give a pop quiz during the first five minutes of class. The quiz would be easy but it would count for a significant percentage of a student's overall grade. Some students would approach me after class to tell me that they had an excuse for lateness and that my surly pop quizzes were ruining their chance of getting into law school. I told the students that the quiz was my way of emphasizing that it doesn't matter how much you know about business, if you're late, you will undermine your success.

Luckily, my editor does not quiz me, and luckily, I am not applying to law school.

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Make your own luck

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To celebrate St. Patrick's Day, acknowledge that you are not a leprechaun and that you have to create your own luck. Sure, luck can make or break a career, but those who make their own luck can make their careers shine. St. Patrick's Day is a great day to assess where you stand in the lucky-person parade.

1. Being lucky is a way of looking at the world.

You can look back? on your life and see the luck in it or see the failure. But all good interviewers know that past performance is the best indicator of future performance. They want to know about your successes, so why doom yourself from the start? View yourself as having lead a charmed life, and you will find yourself becoming the recipient of more lucky charms. Optimists know this intuitively. Our lives unfold the way we see them. If you expect bad things to happen, they will. But if you expect good luck, it likely will come your way.

2. Know what luck looks like

The luckiest people knock on the door of opportunity and it opens. Throughout your life, though, you’ll knock on hundreds of these opportunity doors. Sure, this is a figurative statement, but put on your metaphorical walking shoes.

One caveat: You must be clear on what you want for this rule to work. Doors will open to you constantly, and unless you know what you want, you won't know if you have been lucky enough to get it.

To be a lucky person in this world you must have a vision of your life. Otherwise you will walk through any door, and whims, aimlessness and fate will direct your life. [I didn’t understand this last phrase]

3. Entourages make opportunities for luck

You’ll find more four-leafed clovers if everyone is hunting them for you, than if you're searching alone. So invest in yourself by hiring people to help you create luck. An assistant at work, a cleaning person at home — whatever you need to free up clover-hunting time. Examine every task you do that does not, in some way, allow you to knock on doors that might open to big-time luck. Delegate the luckless work so you can concentrate on your vision. Consider using the money you might spend on movies or lattes to pay an assistant. And every entourage should include trusted advisors – a mentor who will steer you to the good clover patches. Don't go picking without one.

4. Surround yourself with lucky people.

Successful people have successful friends. There is, of course, the chicken and egg question. For example, did Sam Waksal befriend Martha Stewart *because* she was rich and famous or because he liked her? You and I will never know, but they did hang out together — along with all their other rich, successful friends (whether either is truly lucky is debatable and probably depends on your personal value system). And that's where the odds come in. Don't worry about why or when lucky people find each other. Just play the odds, and make sure you are hanging out with lucky people now.

5. Don't tell other people they were lucky

We all want to believe that we have accomplished some great feat through personal skill and ability — not luck. If you say it was because of luck, then it seems as though we had nothing to do with making something happen. So don’t tell someone who’s just achieved an important goal that they are lucky. Maybe they are, but you should focus on the skill they used to make their luck Besides, showing respect and admiration for others — not to mention hanging around with a winner — makes you look good..

If you hate your acquaintance for being lucky, stifle that feeling until you get home and can curse and scream until you feel better. But remember that no one seems very lucky while jealously screaming about his or her neighbor. And don’t forget Rule No. 4. Stop screaming and go out hang out with this person.

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List of ways to ruin a list

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The goals you have for your life are only as good as your daily to-do list. You can make all the grand plans you want, but if you don’t stay on track each day, you won’t reach those goals. To-do lists are for people who believe in their dreams and their ability to reach them. List makers create daily plans for success. In other words, everyone should have a daily to-do list.

If you aren’t careful, however, your list will become more of a procrastination aid than dream machine. Here are seven typical ways you can undermine your list:

1. Ignore it. This is my pet thing to do. If I can’t handle my life that day, I don’t look at my list. This allows me to think I don’t need to do anything. But then the rest of the week is hell because I’m compensating for stuff I ruined by ignoring it. It would have been easier to review my list, accomplish the most pressing items, and then go back to bed.

2. List vague tasks. Take, for example, “work on presentation”. When is this job finished? How many things need working on? Why would you start this chore if you have no plan for completing it? This item is like poison ivy — you see it and go another direction. Break down the items on your list into manageable parts. Besides crossing items off the list is fun, and the more to cross off the better.. I’ve been known to write “buy envelopes” as one of the tasks needed to send resumes. It’s an easy step in a hard process — makes me feel like I’m getting something done in my big-picture goal of landing a job.

3. Create a wish list. A wish list is not a to-do list. It’s important to have life goals and it’s nice to be lofty, but no point in putting “buy a house” on your to-do list. If you really can buy a house, try listing an easier item like, “call mortgage broker” If you can’t get that far, make a list of things you’d like to have in 10 years. Include “buy a house” and post this list on your fridge. Then get back to your to-do list — every 10-year plan is the culmination of 3,650 daily to do lists.

4. Switching manically between types of tasks. E-mail, phone, errand, e-mail, phone, errand. This is not a productive day. A good day is e-mail,e-mail, e-mail, phone, phone, phone, errand, errand, errand. So organize your to-do list so that you do all your e-mails in one or two sittings.

5. List items you’d like to do but shouldn’t. These are fun things like learn 1000 words in Italian or knit an extra-large sweater. Most working professionals do not have time for these in a typical day. Unproductive adults indulge themselves in doing them anyway because it makes them feel productive. I know I do not have time to make cupcakes for my husband’s birthday and I should buy him a cake from the local bakery. But I put “making cupcakes” on my to-do list anyway, and then, when he comes home, I’m annoyed because making his cupcakes ruined my workday.

6. Lose sight of the big picture. How many people are unemployed but don’t have “get a job” on their list? If you’re among them, good for you — because “get a job” is too vague. But you should include job-search-related tasks, such as “Send out six resumes” or “make two networking calls”. So many people omit chores related to their most important goal because they seem obvious. But if you don’t put them on the list, they won’t happen.

7. Write a novel. A list is not a novel. It is one page.

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Improve your performance by lying to yourself

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Maybe it's time to set aside all those “know yourself” advice books, and try lying to yourself about who you are. You are a finance wiz. You are a sales guru. You are a genius writer.

Any successful careerist needs to be these things. But most of us are not really all of these things. The skills are too diverse even for the mind of an overachiever like you. But why not try telling yourself you are all these things and see what happens? After all, the first step to being great at something is to believe that you're great at it. Then you will attack the task at hand expecting yourself to succeed.

Sales
You can say you don't like selling. You can say you're above it. But you may never get the chance to know, because people who can't sell themselves can't get jobs. So, okay, you don't have to sell cars (though you should study the people who do — the best are incredible sales people and could sell anything to anyone.) But you do have to sell yourself to get a job, and you have to sell your ideas in order to keep your job interesting. (Singles, take note: Dating is, in fact, the most important sales game of your life.)

The hardest thing about sales is taking the time to understand what the person you're selling to cares about, and under which scenario that person is a good listener. People who say, “I'm bad at sales,” are people who, for the most part, refuse to take the time to understand people. How embarrassing. So even if you are bad at understanding people, don't announce it to the world by saying you can't sell. Call yourself a salesperson and practice all the time.

Finance
I first learned the importance of faking it when I had to present financials to my angel investors. I had to pretend that I did not score in the bottom 20% of the math section of the GRE. I had to say confidently, “Oh, I have everything explained in an Excel spreadsheet.” And then I had to hire someone to teach me to use Excel.

Today, I don't run numbers as fast as a real finance wiz, but I have confidence because I told my investors I knew what I was doing thereby forcing myself to learn. Thank goodness, because each of us needs to be a finance wiz.

You need to understand broad corporate financial goals in order to place your own projects in context. You need to understand how to manage a dynamic budget without tripping on the question, “How did you get to the number on line six?” Most CEOs did not move up the ladder via financial positions, but you never hear a CEO say he's bad at finance. In an ambitious career there is no room for financial weaknesses. So don't ever say you don't do numbers.

Writing
Here's a scenario: you write an e-mail that consists one, 25-line paragraph with no breaks. No one reads it. At best it looks unintelligible because it's too long a paragraph for email. At worst, it *is* unintelligible. But still, in this case you are a writer, you are just a terrible writer.

The list of scary scenarios is endless: If you send a disorganized report to your boss, she won't understand it; If you have typos in your resume you'll lose interviews. Everyone's career is dependent on their talent for communication. And in the age of email everyone's a writer.

So take responsibility for your own communications and function like you are a top-tier writer. This means outlining first so that you are organized, writing to the point, and proofreading. A few of you will need to take a grammar class. Some of you, who have made some of my past projects miserable, will need to take ten grammar classes.

So lie to yourself. Tell yourself you are great at sales, writing and finance, and you might not be great, but you will get a lot better. And even a small improvement in each of these skills will add up to a large improvement in your career trajectory.

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Advice for starting your own business

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Feeling stuck? Uninspired? As though your New Year's resolutions have no spark? Maybe it's time to start your own business. It’s likely you intuitively know if you're actually an entrepreneur stuffed in a corporate cubicle. The entrepreneurship bug isn’t something that hits in middle age. It’s something that's inside you from day one — a part of who you are. So don't be stifled by your age or lack of experience. Just make sure you have the right personality for success and the right attitude toward failure.

Get a good idea
Starting a business is very high-risk. Most entrepreneurs fail. So minimize your risk by honestly evaluating if your concept is valid and marketable. Remember, just because you like your idea doesn't mean there’s a market full of buyers for it, so do your research. Tip: your mom’s opinion doesn’t count because she’s biased, so find a small business mentor and ask her.

Assess your personality
You also need the right personality to run your own business. You must like people and people must like you — so you can get them to do what you want. You need to be able to make fast, confident decisions, and you need to be organized so that you can give clear direction to others. If your product launch flops, you are the one who has to tell everyone why the company is still on the road to success. If you can’t rally the troops, you need a business partner.

You also need boundless energy. When you own the company, you set the pace and the standards. Remember the day at the office last month when you were upset and tired from worrying about your personal life the night before, so you surfed the Internet all day? Relaxing, wasn’t it? You can’t do this when you own the company. Most small business owners work 80-hour weeks and wish they needed less sleep.

I have these traits. And I started a business. I raised funds and hired employees, and, surprise, the company was successful and I eventually cashed out. But I paid a high price. I worked almost every waking minute. When cash flow was poor, I worried not only about my own paycheck, but about the paychecks of my employees. When cash flow was good, deal flow was heavy and my workload doubled even though I was already maxed out. While I was negotiating the sale of my shares, my hair started falling out. I didn't know this happened to women, but apparently it does, usually from intense stress.
Fortunately, most small business owners are optimistic. And I am, too. I bought some Nioxin to make my hair grow back. And once I regained my former full mane, I started another business.

It failed. And I lost a lot of the money I made from the first business. There were many reasons for the failure: Bad timing, bad economy, and maybe, in hindsight, bad idea. If you think you have the personality to succeed as a small business owner, make sure you have the right approach to failure as well.

Minimize risk to your checkbook and your career
I invested only the money I could afford to lose. I had no kids and no mortgage. I lost my loot from my first company, but I didn't lose my shirt: I kept enough to live on for a while longer.” Think of starting a business as gambling: When you go to Vegas, never bet your plane fare home. Once my company closed, I enlisted a resume-writing service to help me frame my business flop as a career hop to the next level of management.

Fail quickly and move on
Most business leaders fail once or twice before hitting it big. Think of failure as a necessary career step and move through it quickly and assuredly — recognize when things are going poorly, fail fast, learn, and get another idea.

To those of you with the right personality, I say bring it on! You will be pleased that you turned tough economic times into an opportunity for fulfillment. And even if you fail, remember that statistics indicate you are most likely to succeed when you are doing something you love.

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4 tips for salary negotiation

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Don’t be afraid to negotiate your salary. Once a hiring manager chooses you from what is probably the largest pool of candidates she’s ever seen, you know you’re a top candidate. The current economy won’t give you the edge to ask for first-class air travel, but you do have options that can improve your salary outcome.

1. Don’t disclose your pay requirements during the interview process. The first person to provide numbers establishes the range. If you give a number first, the interviewer will either tell you you’re in the same ballpark as him, or you’re too high.
If you ask for less than the interviewer was considering, you’ll probably get it — and never find out you might have earned more. So interviewers always want you to disclose your requirements first. (Do not try to remedy this situation by giving an unreasonably high number because then you will sound unreasonable.)

Your first line of defense is to say you’d like to talk about salary once you have an offer. Still, a good interviewer will persevere. So try asking the interviewer what HE would pay someone for this job. Whatever number he gives, you can say, “That will be a fine starting point.” (You will ask for more later.)

2. Do not negotiate until you have an offer in writing. Here’s why (and you should remember this for when the tables are turned): Let’s say the job pays a salary and a performance bonus, but you don’t know about the bonus part. If you do not get a written offer specifying the pay elements before you start negotiating, then you might negotiate a higher base salary but lose a portion of your bonus. That’s because the bonus gives your hiring manager some “wiggle room.” She can take it off the table before you know you’re supposed to receive it. (Then she can report back to her boss and say, “I saved us $5K.”) Get the full offer in writing so you know what you have to work with during your bargaining.

Once you have that written offer, ask for a night to think about it and come back with a counter offer. Admittedly, you may hate confrontation and feel you’re a poor negotiator, but you have nothing to lose and you’re likely to get more money. Plus you will get better at this each time you try. Remember, almost no one loses a written offer because he asks for more money.

3. Do your research and plan your attack.
To know what to ask for in negotiations, you MUST know the pay range for your position. Check out salary surveys online and in trade journals. Do not quote any numbers from surveys conducted earlier than 2001. They are inflated. Get more recent information. Talk with friends in similar jobs or recruiters who regularly fill this type of position in your geographic region. Find the top of the salary range and ask for that. Show the hiring manager your research and remind her why you are worth the top of the range.

If you are fortunate enough to find out that your offer already is in the high end of your salary range, then propose taking on more responsibilities so you can ask for slightly more pay. Suppose you are a marketing manager with a background in technical writing. You can say that while most marketing managers pass off technical writing in marketing documents to someone else, you will handle this yourself. This entitles you to ask for slightly more.

4. Know what you need.
Each person is compensated in different ways — and not always monetarily. For instance, if you love what you do, you may not mind earning less than your neighbor with the same degree. Likewise, if you have a shorter commute. Friends can advise you, but you are the one in the job, and you must decide if you want it, regardless of the size of your paycheck. No salary survey can tell you that. Decide what’s important to you and what trade-offs you’ll make pay wise, but be honest with yourself. Don’t give up being paid more because you hate negotiating. Self-knowledge, good negotiation skills — and a little chutzpah — will help ensure you earn what you deserve starting with your next job.

 

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Sometimes work is a welcome distraction

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I am four months pregnant. But the baby is dead, inside me, and must be removed. I am devastated. I always knew this could happen, in the back of my mind. But you are never prepared for something like this to happen.

When I first heard the news, I did nothing. Cancelled every plan I had. Sat in chairs staring at walls, laid in bed hoping for sleep, and cried. And then came the day of the week when I had to either write my column or skip a week. Skipping a week, I thought, would probably be okay. But then I thought. Well, I'm not doing anything. I *could * write a column.

In the face of tragedy work is a weird thing. On the one hand, it becomes unimportant. I think back to the day before the day I knew. My sister-in-law called me and said, “How are you feeling?” I said, “Really rushed. I have two deadlines, and I don't have time to talk.” She said, “No, about the baby.” That day, work was so important.

On the day I found out the baby was dead I had scheduled three interviews. It was a tight schedule but I felt the interviews absolutely had to get done that day. But at the doctor’s office, when I was crying so loudly that I was taken to a room farthest away from the waiting area so as not to scare already jittery expectant mothers, I didn't care if the interviews got done. I know it is a cliche that a job isn’t life or death, but you see that truth very clearly when there is death.

Co-workers who, in the face of death, treat work as more important than death seem crazy. I know because of a boss whose mom died three hours before what was, admittedly, the most important speech of his career. He felt obliged to tell his direct reports the news so they would know why he was crying in his office. Word spread fast. Condolences poured in from co-workers throughout the company. Then he gave the speech. And no one could listen. We all thought, “Why doesn’t he go home? Why isn’t he upset? Why is he standing in front of us now?”

Co-workers who treat less serious events as if they were a death, seem equally crazy. They appear melodramatic and unreliable. For example, when a colleague’s boyfriend of one year walked out on her, she missed a week of work. That’s too much. I’m not sure where the line is for what’s too much, but a week is too much for that.

So where is the line for a dead baby that I never saw, but has been a part of me and is still inside? For two days I did nothing. But today I feel like work might be the best thing for me. For most of us, work isn’t just about getting a paycheck; it’s a way to connect with the world. I don’t want to be alone today, so I’m working.

And although I postponed my interviews, I won’t miss any deadlines. Not because I think the baby’s death is unimportant. In fact, in light of this event, I am sure people would be very sympathetic about my missing deadlines. But I won’t miss any because in the midst of personal tragedy, work is a way for me to maintain structure in my life and find not-so-tragic things to think about.

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