There's a new workplace etiquette for the new millennium, and, no surprise, it's all about transparency and authenticity.
The new etiquette is driven by the fact that young people who grew up online don't know how to operate any other way except transparently. The good news is this means they have great social skills; the bad news is they have no idea that they're breaking all the old rules.
Here a list tips to help people who aren't used to living an authentic, transparent work life flourish under the new rules. I've listed three tips here. The full list of 10 is at Yahoo Finance:
1. Forget the exit interview.
An exit interview won't help you, and it'll probably create bad will. If you have people to thank when you leave a job, do it at lunch. If you have ideas for how to improve the company, offer to consult. Of course the company will decline, because they don't care. Otherwise you wouldn't be quitting, right?
Stop focusing on the exit interview and focus on how to quit like a pro. When you get a new job, your old boss is part of your new network. It's up to you to make sure that parting ways goes as smoothly as possible so that you can shepherd this person into your network of supporters.
2. Don't ask for time off, just take it.
When you need to leave work for a few hours or a few days, you don't need to ask for permission — you're an adult, after all. Make sure your work is in good order and send an email to the relevant people letting them know you'll be gone.
This will seem discourteous to older people, who expect you to ask rather than tell. So be sure to give a reason why you're cutting out. People like to know they matter and where they stand.
5. Invite your CEO to be a friend on Facebook.
That's right, Facebook is for everyone now. And although the youngest members of the workforce are a little worried that having the adults there will ruin things, adults are psyched to be there. No one wants to miss out on all the fun.
So there's a good chance that your CEO is registered, and it's likely that she'll really want to hear from you about what to do on Facebook, since she surely has no clue.
Read the full list at Yahoo Finance.










I have only had an exit interview once but I thought it was worthwhile. I had said everything I needed to say to my boss but the exit interview was done by the HR department and it's anonymous. A few of us left around the same time and we gave similar feedback so I have no doubt it helped our friends who were still there.
Posted by Caitlin on 07/26/2007 at 04:57am | permalink | Reply to this comment
How do you dodge (or handle) the exit interview if they're mandatory within your company? Follow rule No. 10 I'd imagine (be nice). Any other tips? Should you try to decline an exit interview if typically mandatory?
Posted by Erin Hallstrom-Erickson on 07/26/2007 at 07:33am | permalink | Reply to this comment
Dear Penelope,
I have been reading your blog now for a couple of months. Though I do not agree with you on a lot of points I have always found your posts thought provoking and stimulating.
Today, for the first time, I clicked through to Yahoo finance and read the full post and some of the comments left there.
I must say, I am amazed. I cannot believe the scathing remarks you receive on your posts. Is it that people do not, or are unwilling, to understand where you are coming from. Do they expect you to spoonfeed them with point by point legalistic instructions with exclusionary clauses and disclaimers.
The main comment seem to be: "You don't work where I work, you don't know my boss or my workplace where it is do as your told or you're fired so teach me something to cope with that or shut up."
As I read these comments I want to ask a couple of questions of these critics: Are you so desperate for a job that you are willing to be treated as a slave – a non-person? Are your workplace environment of such a nature that you can have no voice or opinion?
Privately I think that if this is the case people either do not have a spine or they are masochists. If they had any sense, and could unplug from their workplace for torture chamber for a second, they would realize that their jobs are killing them and do something about it.
Thank you for writing your blog. Thank you for you for continuing to write despite the negative criticism.
I might still not agree with everything you say but you make me think. I really appreciate that.
Gerhi Janse van Vuuren
Posted by Gerhi Janse van Vuuren on 07/26/2007 at 08:18am | permalink | Reply to this comment
Now that comment could have translated in a neat new article on Penelope's blog. Guest blog entry.
Would get lots of comments I think.
Well said Gerhi. Very well said. People don't like it when something is the other way, from what they've been taught. Take the ex-communists countries. Do you think someone over there will take Penelopes tips? They will comment like those guys you mentioned and that would be all. Nothing.
Anyway, once again, well said Gerhi!
Posted by Alex Ion on 07/26/2007 at 08:59am | permalink | Reply to this comment
Hi Penelope,
majority of the points seem to be too controversial today.
For instance, I believe that video-resumes is a nice idea. Having being perfectly developed in, say 5-10 years, it will be applied by recruiters as the 'first-line defence'.
There are many professions like entertainers, actors, journalists, sales managers, models etc. which must be able to self-promote or 'sell' themselves best-possible way. Thus, if they fail the 'face-control' video-resume, no doubt they are not impressive in real life too.
Another proof of predicting a flourishing future for video-resuming and interviewing is that we all tend to get the full picture first, and afterwards – the details. That is we all send resumes with the best pics.
I can almost see an HR Manager, sitting in his arm-chair, drinking coffee, and looking at a wall-size electronic monitor, where hundreds of candidates self-present. Isn't it convenient? Of course, every such resume will be accompanied with short image and text notices about the content, highlighting the main idea and the strongest sides.
Anyway, you've briskly touched many interested points, thanks
Posted by Andrey on 07/26/2007 at 09:13am | permalink | Reply to this comment
Hey Penelope,
I had to leave a comment on Yahoo because of my annoyance with all the harsh remarks. This article is how companies like Google are operating and there is a reason why they operate that way. Happy employees means happy returns. Hell, Google employees play beach volleyball and pool during the day. It is proven that good ideas come at times when you are not looking for them. Get away from the desk, shoot some pool, talk a bit and TADA…Ideas!
Matt
Posted by Matt Bingham on 07/26/2007 at 09:38am | permalink | Reply to this comment
Wow, I'm amazed at all the angry little anonymous people on Yahoo. Seriously, I think they need to use the whole names, real names, because that "anonymous attack mentality" is just nuts.
That aside, you make great points. Companies ostensibly employ adults, and adults shouldn't have to ask permission. Adults know what they need to do and when to do it, and they don't need to "ask Mommy or Daddy" if they can go across the street. Angry managers on Yahoo can look at it like "I'm the boss." But, as your book shows, there are no real "bosses" anymore.
Keep writing what you write. Stir the little angry and anonymous hornets. Some day they'll be amazed when they're found no longer relevant at work. Surprise, surprise.
P.S. Yep, Facebook is where it's at. I'm amazed at its ascendancy and utility.
Posted by Frank Roche on 07/26/2007 at 10:22am | permalink | Reply to this comment
Great post (as usual)
If I may expound on some of them…
1. Forget the exit interview.
Make the last 2 weeks your exit interview; work hard through the end of the last day. Leave with kind words and a positive outlook. Note; Even if the interview is anonymous, if your former boss and coworkers get reamed out the day after you leave (and nobody else has quit recently), they will figure it out.
2. Don't ask for time off, just take it.
But always, always know who to keep in the loop.
6. Do reconnaissance on your probable boss.
If contact can be made and some type of relationship established before applying for a job, there is a much greater likelihood of getting hired.
7. Don't try to improve a coworker.
Apply this to all relationships, professional and personal.
9. Call people on the weekend for work.
While the lines are blurred, understand some times are sacred. Unless lives hang in the balance, do not expect me to answer my cell phone in the rest room, church, intimate dinner with wife, or designated "kids" time. In fact, i refer to dates with my wife and children as "appointments" and treat them as such
10. Be nice like your job depends on it.
And be nice like your life depends on it. Again, great rule for life, personal and professional.
Posted by Greg on 07/26/2007 at 10:23am | permalink | Reply to this comment
Wow. Read the article/comments on Yahoo. I think it's pretty obvious that's not your target audience. Still, we all don't work at Google or Best Buy. Considering the vast number of companies that have more, umm, traditional cultures, you must realize most workers don't/can't enjoy these liberties (yet). I do think it's changing, tho.
Posted by Marcia on 07/26/2007 at 11:06am | permalink | Reply to this comment
I was surprised by the negative comments on the Yahoo Finance page. I found them interesting to read, but I much prefer PT's own web-page. Seems calmer. I do see a generation / culture gap and see both sides, for various reasons. (I'm 40 but work in high-tech.) Over my career (so far) I had four exit interviews, and they were all useless, to me and to my colleagues still there. Really I think they're a thing of the past. (Personally, I think HR departments in general are passe.) Which isn't to say "don't go" but instead "don't expect anything to change" if you do go to one. For time off, my boss complained that I just tell him when I'm going to be out instead of asking, but if I ask he says "yes, of course." Go figure. I've seen the networking, technology issues, and flexible hours stuff debated a lot, and people seem to think they know what's right because they know what works where they are, now. Whatever. My hope is to respect the person I'm connecting to. If my boss thinks a phone call into the office on my day off is weird, I don't call him. I call my friend, who can tell me if anything happened that I need to know about it. Be selective about your behavior, and if you're really good act appropriately to your audience of the moment. I'm certain there's a variety of cultural views out there about what's right / wrong in the workplace. But, know your boss' view, to fit in, and also know society is large and complex, and there are trends of change. One might be more of a leader and less a follower, if they know a variety of behaviors. (Duh.) Lastly, I loved the "be nice" comments and how to handle a jerk (don't). These are basics for me, on how to handle my feelings at work, lessons I never got in MBA school, or from various mentors, but I did read in Dale Carnegie (old classic) and I think some things never change (like human nature). In a large organization one's going to find a fair number of jerks, or people that seem like jerks until you know them better. Best to keep your cool, and seek first to understand and then be understood. Don't waste your time, though, by getting to know their life story and find out they're still jerks. Overall, I've enjoyed reading this author's blog, a great deal, find it very helpful, and recommended it to a few close friends. Some people "get it" and some people don't. In my little corner of the world, my boss got so tired of everyone asking him about this or that day off (it is summer) that he had our department secretary put a calendar on a clip-board at the front desk. First come, first serve. Put your requested time off on the calendar, be responsible, and if you take time off when I need you here, then you'll hear about it. (Talk about ducking?) In some ways it's a harder world now, as more freedom means more responsibility. (Don't I wish I could just "do what I'm told." IMHO, those days are gone, my friend. If they exist, they won't be there long, as the world becomes more and more challenging.) Of course, we've all heard that before (say the old-timers) and anyway, just you wait until the world changes again … to see what it's like to think "ah the way it used to be…." Change isn't easy, which is why I like blogs like PT's. Anyway, I think the items listed might deserve more in-depth explanation, because the audience is so diverse, at least on the main Yahoo page. Ciao.
Posted by Yvette on 07/26/2007 at 11:34am | permalink | Reply to this comment
Great article!
I think that a lot of the points depend on the industry you are in. Video resumes are great for marketing/ad positions but might not be the best idea for all jobs as you said. I plan on initiating many of these practices when I open a business. Great open ended article!
Dave
PS: Forget all those negative comments on yahoo finance, most are just angry individuals in general.
Posted by David Cox on 07/26/2007 at 11:52am | permalink | Reply to this comment
Perhaps the negative comments come from employees who are mediocre in their work and couldn't dream of doing a few items on the list because they never would get away with them. Those types of actions are things that an employer might target and use as an excuse for termination, if they want to get rid of you.
If you are great at your job, get things done quickly and always with superb quality, are pleasant to work with, and help people excel at their jobs, it is amazing the freedom you can have. (I know from experience, not meaning to brag.) It's because the company WANTS to keep you and keep you happy.
It simply boils down to the more exceptional you are at work, the better leverage you have. Also my experience has been the more mediocre the company you work for, the less chance you have to be exceptional–because everyone wants to drag you down to their level. Which means you should find the exit ASAP, or else you will turn into the Zombies that post poorly-written diatribes on Yahoo.
Posted by Mary on 07/26/2007 at 11:58am | permalink | Reply to this comment
Wow, Today was the first time I went over to Yahoo and actually read the comments below the article. I'm speachless – so incredibly negative. I only read via this site and I'm almost always engaged in the article as it appears most people are. At times, I get frustrated with Ryan's articles (both quality and content) but I've learned to take them with a grain of salt and have tried to put myself in his shoes.
Imagine if Ryan posted over there on Yahoo – that would might send some people into a seething cardiac arrest.
Posted by Adam on 07/26/2007 at 12:11pm | permalink | Reply to this comment
I just had to respond to Mary's post. I totally agree that if you are an exceptional employee, you have many more freedoms. Absolutely! However, don't get caught in the trap of describing the people who don't agree with you (I mean Penelope) as "jealous" or "mediocre". That's just a way of dismissing their opinion as somehow invalid, when it's probably not….altho there are some sick puppies out there who are pretty harsh. It may be that some of the naysayers ARE successful, which is exactly why they are complaining….this wasn't the advice THEY followed to get where they are. But remember, they started out at a different time….
Posted by Marcia on 07/26/2007 at 12:16pm | permalink | Reply to this comment
Thank you for the comments today. I think a lot about why the commenters on Yahoo are so angry. It's nice to hear your idas on this issue as well.
I think you guys make a lot of good points. It comes down to personal responsiblity. I think those of us who are part of the community on this blog take responsibility for creating a life we want. And our comments reflect that.
We feel responsible for changing what we don't like in our own lives, so every bit of help in this area is welcome.
For people who are scared to accept responsiblity for their own lives, advice on how to do that creates anger.
The Yahoo commenters remind me how lucky I am to have found such a large group of people here, on this blog, who think like me. It's very hard to take charge of one's own life and make it consistent with our values and our dreams. It's much easier to do it together.
Thanks,
Penelope
Posted by Penelope Trunk on 07/26/2007 at 12:27pm | permalink | Reply to this comment
Penny,
You are obviously in a media related field and so your comments make perfect sense.
I would suggest to you, that spending any time at all on FaceBook or related web-sites and blogs including yours during working hours is not exactly what many companies are seeking outside the media world.
Best of luck with your success.
Posted by David on 07/26/2007 at 12:41pm | permalink | Reply to this comment
Hi
You are purposely asking for controversy with this over the top list.
I agree with “Don't try to improve a coworker.” Many coworkers are incredibly ignorant about things like soft skills or have blind spots that they are completely clueless about. So they keep acting like idiots until a disaster happens. I’ve seen some even die of heart attacks.
If someone called me on the weekend for work I would make sure it never, ever, happened again.
You seem to getting blasted on Yahoo lately. Good Luck.
Posted by Terry on 07/26/2007 at 12:47pm | permalink | Reply to this comment
Along with others, I too have read the "interesting" comments on yahoo. Yikes! I guess I can see why so many people still hate their job. You are outlining what makes a successful corporate culture from a worker's perspective. Smart leaders will recognize that it's a culture that makes things happen, not their rules.
BTW – I have done my exit interviews and you should just be generic and uninformative. If your one opportunity to communicate to people at a company is when you are leaving, it will not matter what pearls of wisdom you give them as they don't care. These are like filling out the form that you have read the employee manual. Don't burn bridges by refusing to participate, but don't burn bridges by thinking it will change anything.
Keep up the good stuff Penelope!
Posted by MM on 07/26/2007 at 02:05pm | permalink | Reply to this comment
"I would suggest to you, that spending any time at all on FaceBook or related web-sites and blogs including yours during working hours is not exactly what many companies are seeking outside the media world. "
I would agree that my boss would not be happy to think of me spending but one minute on the internet. The reality is I pump out ideas everyday on how to make our product better. It is not because I am a super genius, it is because I try to keep up with the geniuses out there doing interesting and new things. If your idea of new and interesting things is reading library books on your off hours, you are missing out on free creativity! Do some value add people!
Posted by MM on 07/26/2007 at 02:08pm | permalink | Reply to this comment
Wow, the comments are gone at Yahoo. I guess she can't handle a little constructive … Oh well I guess you can retreat to the safety of your little sheep that love what you write.
Posted by Jimmy on 07/26/2007 at 03:27pm | permalink | Reply to this comment
Jimmy,
Perhaps you could post why you disagree, what has worked best for you, and how you would like to see the workplace change for each point.
Posted by Greg on 07/26/2007 at 03:42pm | permalink | Reply to this comment
It offends me when some 20 something implies that I'm a mediocre or lazy worker, a massochist, or a chump for working somewhere that is as rigid as the fortune 500 company I work for is, when they have no idea what they are talking about. I have a wife and 2 kids to support. I don't have a spine? I'll tell you what I don't have. I don't have the luxery of parental support to fall back on (who gave you the down payment on your house Gerhi? or do you live with your parents? And what about your car?) when things get tough. I had a home based business for 6 years, and you know what things change and the bills still have to be paid. Yeah, I was "Mr cool don't take no crap" too when I was single. But once you have people depending on you, the arrogance has to take a backseat or you find yourself another pathetic statistic contributing to our broken society.
Posted by wayne on 07/26/2007 at 03:54pm | permalink | Reply to this comment
I didn't get to read the comments in the Finance page b/c they were removed already but I think I can understand their pain…
Why does the author speak down to the reader? It's off-putting to be told there is only one way to do things and that if we are not using her terminology (i.e. social media).
I haven't done any research but what does Penelope Trunk's resume look like? I'm guessing this is a case of, "those who can't do, teach."
Prove me wrong, what corporate gigs has she had?
Posted by Albert Einstein on 07/26/2007 at 04:50pm | permalink | Reply to this comment
I was finishing my incomplete thought about using buzz words and catch phrases like Social Media and before I could correct my post, it was removed from the article.
Should I be happy that the author agrees with me that she chose her words poorly? Or should I be more put-off that she is not confident in the advice she publishes online. This is an ADVICE column afterall.
I guess my advice is, "Have some balls"–dont let some online schmuck tell you how to give advice!
Posted by Albert Einstein on 07/26/2007 at 05:04pm | permalink | Reply to this comment
What the hell is Albert talking about? I think he may be on drugs. I think the writer is a hottie. I might add that she's very snooty, making her hotter in a smarty-pants sort of way.
Posted by Jake Einstein on 07/26/2007 at 05:32pm | permalink | Reply to this comment
In my opinion, this article paints 20-something young professionals in a bad light. If this is what can be expected from the younger work generation; single minded, no concept of team, little respect for their team and only able to make connections and conversations when there is a computer in the middle of the communication, count me out.
If people on my team took off early a few times during the week then had to call other team members on the weekend to get work done I would fire them (and PT says they would tell me to go screw myself on the exit interview). What I hear PT is saying is that this is the generation of "me first" kids, and while I am a firm believer in balance, each person can find their own balance and you have to respect other people's balance. The comment "if your coworkers don't like being called on the weekend, they can tell you". NO. You can ask them or let them know you will be working on Sat or Sun and if it is OK to call them if you need to. Are you seriously saying that if people don't follow the same work rules you should just disrespect them?
Also, apparently all good CEOs (those that spend their day on FACEBOOK, TWITTER, BLOGGER, etc) are female and those "jerks" at work are male.
As a small business owner who has 20 somethings on the team I know this not to be the case. I find that people want the basics (what I consider to be basics, which is different for different people), they want respect, a good place to work, a place where they can feel a sense of ownership with respect to what they are doing and a place that they can reach a balance. I do agree that work life has changed, the lines have been blurred. I like it. I feel it means that employees can help shape the "rules" rather than a stodgy HR departments.
Posted by daniel reed on 07/26/2007 at 05:37pm | permalink | Reply to this comment
Penelope, I am starting to wonder if you set out to provoke as part of your branding. Preaching to twentysomething choirs, like Anne Coulter does to her hardliners. In the land where straight dope is not nearly as good (read: branding, marketing) as telling them what the want to hear, especially if it's over the top and "makes enemies."
I mean, your readers love this: "don't ask for time off, just take it." I can hear the drums beating. rally the (unemployed) troops. Do you care if this is an irresponsible message, is this what we tell future leaders?
And really, to wrap all of this hooey under the banner of an authentic, responsible life. Gag me. What is at stake in this quest for the authentic? Life? Liberty? Sacrifice? No…not that…what then….oh, the right to wear an ipod and duck out with consulting my superior…I give up
Posted by David Harper on 07/26/2007 at 05:41pm | permalink | Reply to this comment
You've emphasized this before, but I the key to really being able to make these etiquette tips the norm at work is find a job that you AND your coworkers actually enjoy. I honestly enjoy the work that I do and would not mind it at all if someone called me on the weekend to discuss work (although it would surprise me a bit).
I take off when I want because my boss knows that I get things done and trusts that when I take time off I will still get my work done. Its a matter of trust.
I think we live in a society of distrust and our current, "traditional" workplace etiquette reflects this. For example, although I am able to telecommute (work at home) now, there was considerable pushback from senior management when I first proposed this. There were a numbner of concerns, but most were somehow rooted in distrust. How do we know that you'll be working!?!? (maybe look at my work product) They finally agreed and it has been great for everyone. I think the level of trust at work has actually increased as a result.
Your etiquette tips seem more like rules of civility and I am surprised that there have been so many dissenting comments. Most of these tips simply level the playing field at work. I guess the negative comments on Yahoo are indicative of how far we have to go until these etiqutte tips become the norm. They also might remind some of us of how good we have it. Thanks!
Posted by Brett on 07/26/2007 at 06:08pm | permalink | Reply to this comment
I don't understand the people saying that exit interviews are mandatory. You've quit! What are they going to do, fire you for not showing up?
However, if they insist, go in with three key messages and keep repeating them. For example: "Thank you so much for giving me the chance to work for your company and team, I look forward to my future challenges and I wish you all the best."
It's all about key messages, be like a politician and stick to key messages answering the questions you want to answer and answering the others with thanks and move on.
Why are you leaving?
It's been such a privilege to work with you and your team and I'm really looking forward to the next part of my career.
What could we do to improve the workplace?
It's been such an honour to work here and I wish your team all the best.
How did you get along with your boss?
It was such a privilege to work here with your company and your team and I'm eager to take what I've learned from XX into the next phase of my career.
Make sure you tell your collegues what a pleasure it was to work there and tell your boss (even if you can't stand him/her) how much you've learned (even if that's short for, 'I never thought an ass like you would get to the director level.').
Posted by holly on 07/26/2007 at 06:28pm | permalink | Reply to this comment
Penelope,
I have been reading your blog for quite some time now. I do not consider myself Generation Y or X (I am a 32 year old Executive, and find myself texting constantly like a teenager AND agreeing with some points the old guard make). First, I think most of the harsh comments on Yahoo stem from the fact that you are labeled as a Finance Expert. I consider you more of a life coach, and think Finance is a poor category to put you in. The bulk of people who read Finance columns will probably be conservative in Nature, and by definition are not going to agree with your ideas. I personally happen to agree with a great number of your ideas, thoughts and columns. That being said, I have to take issue with point number two of today's column, "Don't ask for time off, just take it." I disagree with this because I know that if one of my associates did this they would be on one very long, permanent vacation. I have never denied a vacation request, but I find the thought of someone just up and leaving extremely disrespectful to me not only as a manager, but as a person. We also try to foster a team atmosphere in our department, and if people just left whenever they wanted to it would cause undue stress on the people who are expected to pick up the workload in that person's absence. This could lead to resentment when people are unexpectedly out during key projects. Just my opinion.
Posted by James on 07/26/2007 at 09:09pm | permalink | Reply to this comment
Some of this advice is good (be nice; video resumes suck); some of it so very bad… Call people for work on the weekend?!? No way. Invite the CEO to be your friend on Facebook? Poor decision. I have spent the last 5 years at a hip, hot, well respected tech company that others are dying to get inside and those things would not fly here, much less at a more staid place. As for telling people you're going to be out (instead of asking)- you'd better be tenured and tight with your boss before you pull this one. I do this now but only after earning the trust of manager and co-workers over time. As a manager, it would really rankle if a young new employee did this – they'd end up low on the dreaded stack-ranking spreadsheet and be more likely to get canned if a reduction-in-force came about.
Posted by Anonymous Tech Professional on 07/26/2007 at 09:46pm | permalink | Reply to this comment
Penelope,
Great article. I forwarded this to everyone at work. I invited my CEO to check out my facebook. I'm going to take the rest of the week off to test your theory.
Wish me luck.
JD
Posted by jd on 07/26/2007 at 09:54pm | permalink | Reply to this comment
At our company we "can" people who don't show up to
work or don't schedule time off. Your advice only
works for young people doing near-useless jobs.
Posted by you_are_dumb@yahoo.com on 07/27/2007 at 02:02am | permalink | Reply to this comment
The exit interview has very little to do with the interests of the departing employee, or with the company seeking feedback on how to be a better place to work.
First, it is the place where the company gives, and makes a formal written record of the fact that it gave, explicit notice of any matters of policy that apply upon and after termination.
With respect to the employee's interests, the exit interview forum exploits the employee's belief that this is a unique opportunity to make a statement. The only thing that a larger company is truly interested to hear, is whether the terminating employee is likely to sue over any matter which led up to the termination.
Or, if you're like me, the on-site HR person (this was a plant closure for a Big Name Company) was terminated before I was, and the exit interview is conducted by phone. The off-site HR person was so worn down from doing exit interviews for 150+ other people, that I had to remind her of items that she was not reading from her checklist.
Posted by dsgrntlxmply on 07/27/2007 at 02:59am | permalink | Reply to this comment
Dear Wayne,
I do not think that I implied that anybody was lazy or mediocre but a chump, yes that I do think.
Wayne, like you I have a wife and two children to support. I do not have parental support to fall back on. My mother in law invested in our current house but we have bought two houses before on our own financial strength. I drive a car that is sixteen years old and yes, incidently it's my mother's old car. I'm also pushing forty so I'm hardly a twenty something.
When things get tough we make changes to our lives. I have moved, changed jobs, changed cities, downscaled from a house to a converted garage and upscaled again back to a house. I have people depending on me but my wife has also been my best supporter in every difficult change we have made. I accept that things can and do change and that my happiness and well-being are in my hands. That is why I cannot see myself, or treat myself, as a statistic in any form.
There is a difference between cool arrogance and insisting on being treated as a human being. If the company that you are working for is rigid to such an extent that you are treated as cannon fodder on the commercial battleground then you have to think about your position. You were not conscripted, you voluteered. And if you voluntarily stay in a work situation that does not respect you as an individual or a human being then in my opinion, you are a acting like a chump.
Dear you_are_dumb,
"At our company we “can” people…" Does that make you proud? If you do not show up one day will you also be "canned" – no matter what your reasons. Will you still be proud of 'your' company on that day?
Penelope,
James explains somewhat why people on Yahoo comes down so hard on your ideas; "First, I think most of the harsh comments on Yahoo stem from the fact that you are labeled as a Finance Expert."
What he doesn't explain is why people who disagree with you don't give considered reasons why they don't agree, or stop reading your stuff and move on.
Gerhi Janse van Vuuren
Posted by Gerhi Janse van Vuuren on 07/27/2007 at 03:31am | permalink | Reply to this comment
Gerhi,
well said. I am curious how living in a converted garge after living in a house affected your marriage, but that's a topic for another day. I am canon fodder, sad but true, (I REALLY like that analogy! :-D ), but I am at the top of my earning potential and am having trouble finding another job that will pay enough to support my family. Yes I am here by choice, but once they have finished puting me through school….
Anyway, I'm not really offended anymore knowing it was said by a grownup. A little constructive criticism never hurt anyone. Coming from someone who has been through ups and downs makes it wisdom, coming from someone who has never been through the low places makes it arrogance.
Peace be with you
Posted by wayne on 07/27/2007 at 10:20am | permalink | Reply to this comment
I've noticed a pretty low quality of feedback on Yahoo in general. Because it's such a well-known forum, it's an attractive target for "vandalism", derogatory comments, spam, "firsties", etc.
Posted by MS on 07/27/2007 at 10:26am | permalink | Reply to this comment
My CEO is my Facebook friend. He even 'pokes' me (and others) during office hours.
Posted by Catherine Jones on 07/27/2007 at 12:10pm | permalink | Reply to this comment
re: "Facebook …. the youngest members of the workforce are a little worried that having the ADULTS THERE WILL RUIN THINGS [CAPS mine, for emphasis], adults are psyched to be there. No one wants to miss out on all the fun…."
Lest any reader misreads your message and senses a negative vibe in the phrase (ADULTS THERE WILL RUIN THINGS, which I changed to all CAPS), I suggest everyone and their elders visit Ronni Bennett's exceptional blog and read this post: "Facebook = Elder Hatebook." What Ronni reports is scarey, disgusting, and real. (http://www.timegoesby.net/2007/07/facebook-elde-1.html).
Posted by tamar on 07/27/2007 at 02:45pm | permalink | Reply to this comment
How many of these "tips" work in Fortune 500 companies and does the author have any evidence that these suggestions are effective?
If you work for a major law firm and tried to incorporate these ideas, would they applaud your efforts or fire you?
If you work for a major investment firm, same question.
If you work for any major corporation, what would happen?
What companies actually embrace these suggestions? Does the author have a list?
* * * * * * *
The largest companies are leading in this respect. One of the most lucrative consulting fields right now is helping companies adapt to generation Y — the Fortune 100 is paying big money for this. The Economist just published an article about how the big accounting firms in the US are leading the way in workplace change. Here's the link:
http://www.economist.com/business/displaystory.cfm?story_id=9507322
Also, here's a link to a study Deloitte did about how to adjust the workplace for gen y. It's a great example of how much time and money these big firms have invested in adapting themselves to young workers:
http://blog.penelopetrunk.com/2007/07/11/blogger-frustration-deloittes-great-data-that-i-cant-link-to/
-Penelope
Posted by J Chiu on 07/27/2007 at 08:23pm | permalink | Reply to this comment
Hmmm. I wonder if you're right that younger people are "more transparent" than older people. Maybe they just have less to hide!
It's true they have less at stake.
Anyway, the whole point of etiquette is to make other people happy and comfortable. Some of your suggestions (don't try to improve co-workers, be "nice") meet that criterion.
Others (just take time off, call co-workers on the weekend) maybe do not.
Posted by Working Girl on 07/27/2007 at 08:59pm | permalink | Reply to this comment
ok, who let the yahoos in?
* * * * * * * *
Well, interesting question. Most weeks, I delete the comments from Yahoo readers that add nothing to the conversation. But this week I left a lot of comments up. As sort of a little exhibit of the kinds of comments we refer to when we refer to "the comments from Yahoo".
–Penelope
Posted by Stacey on 07/28/2007 at 04:50am | permalink | Reply to this comment
Another excellent article! Sorry for all of the insults you receive – obviously some of your Yahoo readership isn't intelligent enough to decipher your advice. Now, two questions:
1. Is it detrimental to use those new, cheesy yet fun Facebook Apps? Should there be a limit if you're using Facebook for professional reasons (up until recently, I had used it only as a reunion tool)? Perhaps a post on Facebook rules is in order!
2. Obviously, it's a bad idea to discuss colleagues, work, etc on a blog – but is there a limit to things such as use of bad language? Is the occasional vulgarity okay in context?
* * * * * * *
Good questions. And I think they are related. Don't waste peoples' time with stuff that is not interesting. So don't use Facebook in a way that starts feeling like jokes that people forward to co-workers. And don't use vulgar language when it is not truly descriptive. For example, he's an ****. If you put a swear word in there, I actually have very little infromation about the person except that you don't like him, so it's not that intersting a setence. Usually non-vulgar langauge is more interesting to use. That said, I use crappy and suck on this blog all the time.
–Penelope
Posted by Jillian on 07/28/2007 at 10:18pm | permalink | Reply to this comment
Oh, I also want to add – I've had three professional jobs since graduating from university, and in all three, at least 5/10 of the items on this list would have applied. As a development director, I could make my hours and wear headphones whenever I wanted (not to mention call my boss at 3 am), and in most non-profit office I'm intimately familiar with, the same applies. I would say the majority of non-profits would qualify for this advice (along with, of course, creative organizations, etc)
Posted by Jillian on 07/28/2007 at 10:29pm | permalink | Reply to this comment
The fact that there is so much negative commentary on Yahoo vs. this blog speaks to the impracticality of some of Ms. Trunk's advice. The readers on Yahoo (of which there are no doubt many more as compared to this blog) are more likely to be in mainstream business, while those who read this blog are more likely to work for more progressive organizations (if they work for anyone else at all).
I work for a nonprofit and I am very well regarded, but I would not just "tell" someone I am taking time off. At our place, we must ask. I also wouldn't presume to call co-workers on weekends, even though we do have a fairly flexible workplace.
More and more, I fear that Ms. Trunk simply makes up rules and touts them as common wisdom — take her post on an author's name: http://www.45things.com/labels/names.php
She actually posited that a difficult name would be detrimental to an author. There is no evidence or research to back this up, and I suspect is the case for much of her advice.
Posted by Hmmm on 07/29/2007 at 01:57am | permalink | Reply to this comment
If her advice was not so completely stupid it would be funny. I think it's sad that many people think she knows about which she writes…
Professional beach volleyball player indeed… lol
Posted by Doug Newberry on 07/29/2007 at 12:18pm | permalink | Reply to this comment
See, there's a slight difference between negative commentary and irrelevant commentary. Doug's lovely words up above me are a brilliant example.
Notice how there's no specific relation between the topic at hand and his opinion. It's impossible to discern whether or not he actually understands the points Penelope attempted to communicate because he doesn't talk about them. Instead he discredits her as being "stupid" and forestalls any disagreement with him by calling her supporters "sad" while simultaneously implying that we are gullible.
Doug also appears to disagree with the idea that one can be a professional beach volleyball player or at least seems to find the idea humorous. The denigration of Penelope's employment record is another means of discrediting her without actually rebutting any idea. It's a distraction. (I actually find the fact that Penelope is a former professional athlete to reinforce her authority on giving multi-career advice. It's evidence of her skill at parlaying one mode of experience into a completely different area of authority.)
It's completely fine to disagree with a person's opinions. It's also wonderful to provide counter-examples of areas where an argument fails. This is how progress is made. However, the frank dismissal of another's opinions without any attempt to recognize the content of those opinions is not productive.
Doug, I'm sorry that I had to use you as an example of bad commentary. I invite you to a reasoned rebuttal and welcome an explanation of your ideas.
Posted by Kathryn on 07/29/2007 at 05:36pm | permalink | Reply to this comment
Penelope I commented on your article that I viewed on Yahoo and find it to be quite misleading and just plain wrong. Your ideas contribute to the problems many business owners such as myself face when looking for talent to work for us. The younger generation, mind you I am only 40 years old, is grossly unprepared for corporate America and is lost when it comes to having a plan to ascend in their careers. Your article does not assist these young people to find their way, it simply adds to the confusion. Your suggestions fail to address the need for young workers to find thier talents and develop them with supervisors, managers, mentors, and the like. You address the younger generation as if they have reached or attained greatness before they even began to work. In order to grow as a person, as an employee, as anything you must be humble, learn from those who have come before you, and dare to dream. Your ideas are not in tune with what is needed in America, but unfortunately contributes to the cause that hurts our economy, our small business communities, and our future. I hope you take some time to reflect on what virtue, respect, and humility means to ones development.
* * * * * *
Hi, Hugh. The article reflects the fact that corporate America needs young people more than young people need corporate America. Here is a link to a coupld of articles about this:
http://www.time.com/time/magazine/article/0,9171,1640395,00.html
http://blog.penelopetrunk.com/2007/07/11/blogger-frustration-deloittes-great-data-that-i-cant-link-to/
–Penelope
Posted by Hugh Meighan, CEO on 07/30/2007 at 11:41am | permalink | Reply to this comment
I agree about some of the tips but not all of them.
"Just take time off" – this really depends on the work culture… my current employ supports this, but previous ones definitely did not. I believe my role is to be respectful of the environment, and their rules and them to be respectful of me in kind.
Interesting comment about "the offer to consult" upon leaving. The one time I did it, they took me up on it and found that the majority of my issues with the job were not experienced consulting for them. I strongly anticipate that this depends on the reasons for quitting, but if you actually would like to continue the work as a consultant, genuinely make the offer. You never know…
I'm not into the FaceBook thing that much (I unregistered) – more into blogging.
I don't think the rule to "not improve a co-worker" should be hard-and-fast – it depends on if there is actually a friendly 2-way relationship. I guess I chit-chat a lot more than others, but I don't rule out providing ideas and feedback but I don't look at it as trying to "improve" someone. Seems way to one-sided and looking down on others.
I totally don't agree about calling people over the weekend for work. Hey if you want to work over the weekend, either you have enough to do alrady or can figure that out before the weekend, right? Like at least one I work with, I definitely am not as much thinking about work over the weekend (well, sometimes I might but usually not the case).
I kind of think we should be nice in whatever we are doing – not just at work. I wish I could agree that others feel there's "nothing you can do except be nice back" though.
Posted by Chris Harmon on 07/30/2007 at 12:06pm | permalink | Reply to this comment
I suppose if I was lazy or not educating myself then the advice in this column would scare me. Which is why I guess I like it, it's counter-intuitive.
"If I had an employee not give me a heads up about when they would be out, THEY’D be out. That advice was really foolish and, if followed, could get a young working professional fired."
When I read the article, I didn't see where it said to not give a "heads up." It said to not ask, but tell. Obviously, you should do this in a professional manner. Schedule the time off as far in advance as possible, make sure your work is caught up or explain how it will be made up, let people know you are going, and then just take it. If your boss has a problem with this, he or she will let you know, at which point you need to be flexible in changing if necessary.
Where the asking fails is when you wait to the last minute, or make the boss do the work of figuring out how to cover your work, or being demanding instead of flexible. I am always amazed at people who never take time off because work won't let them, and they complain about how unreasonable their boss is. Yet, they work for the same company and boss as me. Oddly enough, these same people don't get promoted.
It's about treating your boss and fellow employees with respect and expecting the same in return. And, on the other side of the coin, I am not naive enough to think that if I always cave to my company's demands, that they will keep me around out of some sense of loyalty. If it is in the company's best interest to let me go, they will, it's just business. So, I might as well make sure I don't get trampled on the way.
Oh, well, it's best that most people don't get these concepts. Less competition for me.
p.s. Admittedly, the Facebook thing doesn't make sense to me. Seems potentially awkward, and do you need to invite all your co-workers and bosses and not just the CEO?
Posted by Jody on 07/30/2007 at 01:13pm | permalink | Reply to this comment
Maybe I need to clarify a bit.
A "heads up" is more than an email saying, "I'll be leaving at 3 today." Poke your head in my office, or give me a ring to say, "I will be out of the office on Wednesday at 3 PM, ok?" is a heads up. Doing it day of, without very good reason, or over email is immature.
This type of heads up will also give me the chance to tell my employee, "Wednesday is bad – we will have a client here. Will another day work?" if need be. Can't do that to an email at 2:45 PM.
Posted by L. Bates on 07/30/2007 at 01:22pm | permalink | Reply to this comment
Yes, I've found my way over here from the Yahoo main page. Yes, I did post a rather long, and extremely displeased comment about how I did not agree with the article for most of its entirely. Yes, I will have you know, I love my current job. Yes, I tell my management when I have a problem with something. Yes, I have a myspace AND a facebook. So let me start this follow up.
First off, please do not bunch all of the yahoo users into one tightly knit bundle. Secondly, it should be a little concerning if the vast majority of the users responding to your article, are responding negatively.
My opinion is that the way the article was written, this looks really, really bad. I noticed in Jody's comment that she mentions it doesn't say not to give a heads up when you are not coming into work, but when reading the article i was completely under the impression that you were suggesting to simply call or e-mail that you weren't coming in.
Be nice, yes, i completely agree with the concept of being nice, but not to the extent of how you phrased it in you article. It sounds like you are saying to be nice, no matter what. I do not agree with that at all. Being nice to keep you job just doesn't seem like you're really being nice. Sounds more like you're telling people to put on an act.
Please, please, please, do not call me on the weekends. If you just lost all of your files, papers, computer, car, etc, sure. But if you need to know when 'John' needs those reports on his desk by, send me an e-mail. E-mail on the weekend is a much more polite way to get in touch with someone on their off time. Their can check it at their leisure, when it is not an inconvenience to them. Keep multiple contacts e-mail addresses handy, so you're never stuck with just one person to turn to for the need to know info.
So I totally meant to bash on your ideas, yes. I won't deny that at all. But I do think you need to seriously reconsider how you write about things such as this, especially on such a diverse topic, with so many different atmospheres in workplaces currently. From what I can see, it looks like a lot of people feel like I do about how you wrote this. I don't know if you go through and read each and everyone one of these comments personally, but if you do, I'd absolutely love to get a response from you and take this conversation further. Thank you for your time. Look forward to hearing from you.
Posted by Michael (aita_tocs from yahoo) on 07/30/2007 at 01:47pm | permalink | Reply to this comment
You have got to be kidding me with this stuff. I am GenX myself, and have no idea where she is getting this stuff. It’s absolutely terrible. I would LOVE to see someone walk in to a company in Madison, WI, and do a single one of these little “nuggets”, and see how quickly they are handed a sturdy box with handles.
#1 – Exit interviews can do a lot more harm than good, but if you handle them correctly you can make it a HUGE plus, and ensure that your previous boss IS a new networking partner. Under no circumstances, should you decline the option to have one, or WORSE YET, offer to consult. I’m assuming that Ms. Trunk was outside smelling some wonderful WI dairy air when she thought that offering to consult would be a good idea. If a person has all of these wonderful ideas on how to improve a company, maybe that person should bring them up, you know, WHILE THEY ARE EMPLOYED THERE! To quit a company, and then turn around and offer to help make it better, to me, only proves that the person has already done so by quitting. Thanks for the offer; I’m sure that we’ll manage to survive without you.
#2 – Let me point out that I have a virtual office with a Fortune 50 company that has a culture that is predominately geared toward balance of life and flexible schedules. With all of that in mind, I STILL make it a point to clear it with the people in the corner offices before I step out for an afternoon, a day, or whatever it is. If nothing else, it lets your boss know that you are responsible, and it also gives him/her a way to reach you immediately, should s/he need to. One big thing to keep in mind for ANY GenY’er reading the “advice” from Ms. Turk, is that any effective communicator first understands his/her audience. If the GenY group don’t feel the need to ask, because “they are used to leading a completely transparent existence”, then that’s all well and good. Just remember that the people that are responsible for the GenY group getting a paycheck DON’T PRESCRIBE TO THAT AT ALL. When the GenY people are in leadership roles, then things will change. Right now, that’s not the case. So, always remember the golden rule: Those with the Gold, get to make the rules. If your boss expects you to ask for approval for time off, you can either ask for time off, or receive a whole lot of it…all at once. When you are the big boss in the corner office, you can run your office however you would like to, and then you get to try to track down 15 employees that are scattered to the wind in order to schedule an important, last minute meeting about a fire that just flared up.
#3 – This is just asinine. Ms. Turk, I would love to chat with you one day and find out why on God’s green earth, you think that wearing headphones and/or IM’ing all day at work would EVER be acceptable. Unless you are a radio DJ, or work in a recording studio, you should NEVER have headphones on during work.
#4 – I agree wholeheartedly.
#5 – Again, not a lot of need to beat this dead horse. You might have some WONDERFUL ideas. You may have some true insight into making an impact in your organization. Even if all of that were true, unless you work for a company with less than 100 people, your CEO does not want to be your friend. In fact, if they are on Facebook, I can say with some certainty, that they are looking to network with their contemporaries, NOT some junior person within their firm. I actually just attended a conference here in Chicago that had an international study of current college students and recent graduates (less than 2 years in the workforce), and they categorically stated that they would NOT want anyone from work contacting them, or even viewing their Facebook or MySpace sites. Ms. Turk, I’m not sure where you are getting your information that these are the rules for the “next generation”, but you may want to check your sources.
#6 – This isn’t a bad idea, at all, as long as it doesn’t come across as a negative thing. You also have to keep in mind that the information that you are receiving will be inherently biased. Unless you know very well someone that is already working for that boss, I would recommend that you merely temper whatever you hear.
#7 – So much for the team-work first mentality. Evidently Ms. Turk is a prescriber to the “team work only if it helps me” school of thought. What, pray-tell, should a Gen Y’er do when THEY are the brand new person to the team, and they need help to learn the ropes, get the big picture, and generally be mentored past the “I’m completely lost” stage that everyone (no matter your experience level) starts in when they join a new organization? GenY’ers don’t mentor people? They don’t help out the newbie? That’s going to be interesting, seeing that most of them ARE the newbie, and will continue to be for several years. Tell me again, how this is different for the Baby Boomers who are digging in their heels in order to keep THEIR rules in place? Notice that I only addressed the situation that entails business knowledge things, and not personality traits. I agree with her in that you can’t change someone’s personality. You can work to find an appropriate way to communicate with someone that you may consider a jerk, but that’s COMPLETELY different than trying to get a tiger to change its stripes.
#8 – I agree, but I would add that you should be under the impression that anything that a person blog’s is going to be read by the CEO and your parents. If a person considers those two things and are still OK with putting it out there, then by all means, go ahead. While it may be time-consuming to find that one blog in the haystack of 77 million, most companies do background checks, and most of those now check for blogs, and what you put out there may come back to haunt you.
#9 – Maybe if a person didn’t leave whenever the heck they wanted to, and didn’t work with one ear on their work and the other in their headphones, they would be able to actually get all of their work done between Monday and Friday. There are exceptions to this. As one person stated, senior staff will want to be contacted with major fires that may need to be put out. I have also left a text message or a quick VM to confirm an early meeting on Monday morning, or something like that. Anything else will be further evidence that you are not able to separate personal life with professional life, and THAT’S a red flag with an employee.
#10 – I again agree absolutely with this one.
Posted by Randy on 07/30/2007 at 02:11pm | permalink | Reply to this comment
I read the article on Yahoo and read some of the comments. I think that the point of your article was to give older, non-Gen Y or Gen-X, people ideas about what may be new appropriate workplace norms amongst younger employees. Instead, I think people misunderstood it as "this is the way it is at every company now" as if you somehow magically know how every singel company works. I am 27 and I have worked at a number of different companies of different sizes and also had many clients where I got to see much of their culture and norms firsthand. I think that your comments are right on for many younger people(ie under 30) however, the culture is generally set at the top of a company and until the people in Gen Y start to get into those ranks these are probably going to be the exception rather than the norm.
Also, some of the tips like Calling on weekends and taking off when you want assume that your work is something that is organized into portable tasks or projects that have deadlines but the ultimate completion goal can be reached in different ways. So, basically it makes sense that if you can complete this project in 40 hours whether you it 8 hours for 5 days Mon-Fri or 10 hr/4 days then you can leave when you want or ask questions when you want.
I think there are still many jobs out there that require someone to basically be "on-duty" for a set time and there is no way to perform that duty at other times or locations such as, the IT helpdesk, doctors, most of the HR dept, etc. If the post had made this distinction then I think it would have alleviated some of the bad comments. I also wish that you had more posts about this type of job since most of your posts seem to show a bias toward the type of job where tasks are finite and portable.
Keep up the good work though.
Matt
Posted by Matt M on 07/30/2007 at 02:22pm | permalink | Reply to this comment
Your comments on Yahoo were in my opinion short sighted, arrogant and patronising to anyone who has spent more than an hour in the real world. Stop and think about the advice you are giving. You have a responsibility if you are published and read to give good advice and to promote a positive attitude towards work. What you said bordered on the immature and the bratish.
Some impressionable people will be held back by this seed you could have planted. Shame.
Also, do not dismiss the comments that are being made or delude youself that this is an group attack, many of the comments were made by people who have not posted before, like myself. The numbers dont lie. First rule of business.
Posted by Christopher Reilly on 07/30/2007 at 03:01pm | permalink | Reply to this comment
I also disagree with the article and did read it on Yahoo. Really? You only saw bashing and no reasons for disagreement? I found lots of reasons and examples from the comments and agree with almost all.
Seriously Penelope, your phrasing is very misleading. I agree with some of the statements you make, but there is an underlying theme of knowing the work place, fellow co-workers and not just using this a a general rule. If a company asks for an exit interview, you go. I agree, they are worthless, but you are still being respectful to the company and others. Know your workplace on asking for time off or giving advance notice. You know what type of approach is appropriate. The same goes for headphones, there are appropriate positions and environments where this is acceptable. It appears to me that special projects or circumstances dictate whether I'd answer a call or email during my free time. I was sucked into the 24/7 life before and will not go back. I think there will be less and less tolerance of 24/7 connection with work and more people will be creating bouundaries for personal space, not the other way around. Would I potentially 'friend'a CEO of a small company? Maybe. Fortune 500? Really? The linkedin suggestion is much more appropriate. Be nice because that's the best thing to do not because it will get you a promotion.
Overall I did not find any of your points to be worthwhile or valid. Nice try, but you missed the mark big time. The comments were much more enlightening than the article.
Posted by Jill Fornetti on 07/30/2007 at 03:44pm | permalink | Reply to this comment
Now after reading all the comments posted here,
I'm not sure if I am more shocked by Penelope's
appalling advice, or the fact that blogger "James"
Considers Penelope to be more of a Life Coach"
than a financial advice. If I thought that Penelope trunk was my "life coach", I would apply for free agency- or start running illegal dogfights to get me kicked out of the league for good. Seriously James, if you think that Penelope is your Life coach, then my only advice for you is- step away from the edge and don't jump!
Posted by fugglemucker on 07/30/2007 at 04:09pm | permalink | Reply to this comment
I cannot believe most, if any of these suggestions would fly in most offices. All the jobs I've had and those of my friends and relatives, these pieces of advice would cause a reprimand or firing. Especially the, "Don't ask for time off, just take it".
Posted by Nicole on 07/30/2007 at 04:17pm | permalink | Reply to this comment
I apoligize for a couple typos…I don't usually write when annoyed…but in this case I was…
Posted by Dale on 07/30/2007 at 04:20pm | permalink | Reply to this comment
The people that laugh about Facebook didn't follow your link. Facebook is not just another myspace. It is a web platform. Sign up and check out the applications area…then you will start to understand the potential.
I won't comment on the other "tips"…they all require a healthy grain of salt and lots of contextualizing to rehabilitate into something approaching practicality. For most of us, they describe a fantasy workplace.
Posted by Dave on 07/30/2007 at 04:21pm | permalink | Reply to this comment
I believe this article is absolutely soaking with self-righteous, self-important advice. Let me make a few things clear before I get into any more detail. I am 23 years old, a new member of the workforce, and I love my job.
Ms. Trunk's advice gives my generation a bad name, and I believe (thankfully) that most young people are smart enough not to heed her suggestions. People go to work because they are paid to do a job. When a person applies for and accepts a job, it is assumed that he or she wants the job. That job will and should be on the employer's terms, to which that employee HAS AGREED. It is selfish for an employee of Generation Y to think that he or she has enough knowledge and skills to make it OK for him or her to dictate office etiquette that suits his or her own wants and desires, rather than those of the company and co-workers.
I think it is evident from reading the majority of Yahoo! comments that 90+% of workplaces do not function in a way that allows Ms. Trunk's suggested behavior. I am not denying that these tips are perfectly fine for business professionals in certain environments or certain companies, but I think it is imprudent to offer these nuggets of advice when numerous others have confirmed that following them will hinder rather than help young professionals in most workplaces.
As Ms. Trunk is not a member of Generation Y, I dearly wish that she would stop writing about how that generation thinks and acts. It is volatile to write an article such as the above without clearly thinking through the harmful consequences that likely could and would result from following the proffered advice.
Posted by torvald on 07/30/2007 at 04:26pm | permalink | Reply to this comment
Well, interesting question. Most weeks, I delete the comments from Yahoo readers that add nothing to the conversation. But this week I left a lot of comments up. As sort of a little exhibit of the kinds of comments we refer to when we refer to “the comments from Yahoo”.
–Penelope
Does your employer, Yahoo, know you feel their patrons are less worthy? I'd be happy to let them know for you.
* * * * * * *
Believe me, they delete way more comments than I do.
–Penelope
Posted by L. Bates on 07/30/2007 at 05:01pm | permalink | Reply to this comment
Ms Trunk, you are doing your young sycophants a great disservice by providing this sort of "advice". You may not like or appreciate the Boomers or Gen Xers, but they are the bosses today. They provide jobs for people who want to work. They are not doing anyone a favor by providing them that job. You work for them, they do not work for you.
The idea, for instance, that you should be able to leave whenever you want for as long as you want without first getting clearance from the boss, flies in the face of adult reponsibility. Other people depend on you doing your job, when you are supposed to be doing your job. Coworkers, internal and external customers, management plan their activities around everyone doing what they've been hired to do, when they are supposed to be doing it. To simply leave whenever you feel like it is disrepsectful to all those who depend on you. Do this enough and you will be fired and replaced with someone more trustworthy and dependable.
To follow every piece of advice in this column would result in a great number of Gen Yers being unemployed. Perhaps you should actually get a job at any number of corporations and try this little experiment yourself and see how long you keep that job.
Imagine being scheduled for surgery only to find out at the last minute that the surgeon decided to go diving in Aruba that morning. Or calling the police to discover the cop that handles your neighborhood decided he wanted to go hang out at the beach that day.
This is some of the most irresponsible dribble I have ever read. The young people who think so highly of you should understand that they will, most likely, remain unemployed if this is how they choose to conduct their professional life. I, for one, would not hesitate to fire someone who told me they would be gone without first scheduling it with me. I need people I can depend on, not some immature manchild who thinks they can act anyway they want and get away with it.
Posted by B D Baker on 07/30/2007 at 05:05pm | permalink | Reply to this comment
This column has certainly generated a lot of commentary, either highly negative disagreement or assention with a note that the others just don't get what Ms. Trunk was trying to say.
Neither side says good things about the writer.
Either she is completely clueless as to the workings of the modern workplace, or she is not good at clearly expressing her thoughts and conveying her message.
I would say that what is most striking about this list is that it is almost an apologetic for the lack of professionialism currently displayed by the "wired" generation. Before any Gen X, Y, Z etc. -ers scream, I'm not saying that there is no professionalism among younger workers, but what Ms. Trunk appears to be saying is that here they come, they're gonna do their own thing, and you old people better adapt or else.
I heard all this a decade ago when the "new economy" was being crafted by blue-jean-and-T-shirt 21-year-old CEOs running chatroom websites and online delivery services from converted warehouses. Most of those same guys are now serving coffee at the local Starbucks drive-thru. Just because it's new, it's not necessarily good. Nor is it necessarily good business.
The workplace has become more flexible in many ways. Working from home, flex hours, casual dress…all these really became normal in the last 10-15 years. However, accomodating changing lifestyles is quite different from indulging juvenile pursuits, and leaving when you feel like it with little more than an e-mail, or listening to Maroon 5 on your headphones while you IM, chat and blog, or sending your CEO Facebook invites…none of these generates anything but the most intangible of benefits for both employee and employer. I doubt that we'll all do business on MySpace in the future, so I'm not convinced at all that adding your management to your buddy list will do anything more than paint you as an overgrown adolescent in their eyes.
Regardless, no matter how business and the workplace may change to accomodate new paradigms, there is no excuse for behaving unprofessionally. Leaving for days without arranging for the appropriate permission is unprofessional. Jamming out on your headphones for eight hours while you IM and blog is unprofessional. Skipping an exit interview, particularly one that the company requires, is akin to a middle finger in the rear view mirror and is unprofessional. Regularly calling or texting people on the weekend, particularly those with whom you have no relationship outside work, is unprofessional and possibly inappropriate (how will your co-worker's wife feel if a 22-year-old single girl is constantly sending him messages all weekend?)
Some of the descriptions read like something a teenage cheerleader would tell a new arrival to her junior high school…full of broad assumptions and specious logic. For example, the line, "If you don't know what social media tools are, then you're probably not good at making connections, etc." is absurd. It's akin to , "If you don't know what a Toy Watch is, then you're probably not cool enough to sit at the popular table." Just because I'm not familiar with the jargon du jour ("social media tools") or because I don't use them to communicate, there is no grounds to assume I cannot connect with others. People have been communicating for centuries before "web-centric microsocietal access methodologies" (that's what hip people call them today, Penny!) were around, and anyone forced to rely upon them to communicate is not, in my opinion, capable of functioning adequately in the real world. Put down the blackberry and have a proper conversation, for goodness sake!
Bottom line, this list is darn near useless, aside from fodder for parody. I'm just surprised you didn't suggest inviting your Vice President into your World of Warcraft guild. A few raids into Karazhan could be great for your career!
Posted by Reed Hubbard on 07/30/2007 at 05:31pm | permalink | Reply to this comment
I have never read a yahoo article before today, but the title of your article caught my eye. I am NOT a conservative, I work for a non-profit, and spent a number of years in the theatre world (for which death is the only excuse for not showing up). I am saddened by the lack of quality in this public discourse, and will try to share my views without insults or name-calling.
The reason I read your article was because I have had several encounters with young workers (both as a co-worker and as a customer) that were not positive, in fact they were frustrating and angering and I was hoping to gain insight. Now I know. I, and it appears many others, will never understand your "tips" because they are so outside the realm of reality (the reality that we must all survive in) and the strong reaction you received was not "angry" but, perhaps, frustrated. We, the majority, have learned to work in a world that IS truthful. That is why there are so many rules and expectations and ETIQUETTE. Because the world is filled with people from different generations, and cultures and abilities and deficits, and we ALL have to work together with as little strife as possible, and the best way to do that is NOT to come into an existing culture and assume that whatever YOU feel is the right way, but to rely on rules and etiquette to make these differences easier to manage. I think we all need to be more patient with each other, both "old" & young. But to disregard the basic respect of someone who is either your boss or your co-worker under the guise of living "transparently" is wrong. I honestly think less transparency is called for. Really, the best advice I could give a young worker is this: We all have something to offer (old or young) and be gracious, be kind, be sympathetic, be hard working, but most of all be grateful. Grateful for all that you have; including a job were the boss understands that we can all be "jerks" sometimes.
Posted by Kayte on 07/30/2007 at 06:53pm | permalink | Reply to this comment
Excellent article! I love this!
Posted by shoba on 07/31/2007 at 06:50am | permalink | Reply to this comment
"The comments from Yahoo"? You mean, the comments from a much broader cross section of the American workforce. The comments that do not come from your fawning, young, inexperienced, starry eyed fans? The comments that tell the truth about what it is truly like in corporate America? Ms Trunk, if your true intent is to sabotage the younger workers so the older workers may prosper, then you are doing an excellent job. If you think that your "advice" is going to help them advance in the corporate world, then you need to set foot into the world that the rest of us live in and discover just how out of touch you really are.
Posted by B D Baker on 07/31/2007 at 09:48am | permalink | Reply to this comment
As a first time reader I was taken aback by your #7 comment in "10 Tips for the Office Workplace Etiquette” about office jerks and your obvious assumption that it was a "he"… Wow! What a sexist remark. I've notice that you feminist broads only use the politicaly correct phrase "he/she" when it suits you. Are you for real??? Many times I have had to work alongside female jerks – And that's distressing…
Furthermore, your advice to simply inform your supervisor that you’re leaving for a few hours or few days is ridiculous. Any manager worth his/her salt would tell you not to bother to report back to work until you’re called. Your job is a privilege not a right and you owe your employer a day’s work for a days pay. You “kids” better start shaping up or you’re going to be on the outside looking in. Remember, there is always going to be someone to take your place – you’re not that good…
Posted by Ray Gardner on 07/31/2007 at 10:35am | permalink | Reply to this comment
Penelope and your young readers,
I am neither antiquated nor invalid and I will NEVER be obsolete in the multi-million dollar business I founded. I can tell you that many of your young readers however, will never be a viable player in my organization.
My typical employee earns 20-25% more than others in their chosen career and they are treated with the utmost respect and dignity. This above market salary however does bring additional expectations. I, therefore demand the same considerations to be afforded to my management staff. There IS a hierarchy in my company and it exists for a reason. This organizational structure will be adhered to or an individual will work elsewhere. I am truly sorry if our work schedule interfers with social aspects my employee's life. Frankly that is why most occupations are referred to as "work" not "play."
Time for many of your readers to grow up and become adults. College days are over and it is now time to meet responsibilities IF you want to join the work force. If not, then I hope MOM and DAD have the means to financially support your immature lifestyle!!
What I say may not be popular, but it certainly is truthful!!
NOW QUIT SURFING THE NET AND GET TO WORK. ODDS ARE YOU ARE WASTING YOUR EMPLOYERS TIME, RESOURCES AND MONEY AT THIS VERY MOMENT!!
Charles Knight
Posted by charles knight on 07/31/2007 at 11:28am | permalink | Reply to this comment
Penelope either anticipated this negative response, or she is simply stupid. I cannot believe she is stupid. There is more to this than we know.
Posted by Peg on 07/31/2007 at 11:51am | permalink | Reply to this comment
There are things that you wished were true and things that simply are. One is a fantasy, the other reality. Mz Trunk is dealing in a fantasy world. Reality is that leaving when you wish paints you as untrustworthy, undependable and inconsiderate. Reality is wearing headphones all day paints you as immature and self absorbed. Reality is calling people at home during their off time is rude, insensitive and invasive. Reality is inviting the CEO to be your 'friend' is immature and unrealistic. I work for a $18 billion company. Doing these things will, at the very least, keep you from advancing, at the worst, they will get you fired. Mz Trunk is not doing you any favors by offering these "tips".
Posted by Roger Chillingsworth on 07/31/2007 at 12:14pm | permalink | Reply to this comment
with all due respect, since my last response was removed from this page, ms. trump's recommendations in this article, to my mind, go past self-serving and inconsiderate into irresponsible. this might be why ms. trump's title reads former executive.
Posted by g.j. whaley on 07/31/2007 at 12:35pm | permalink | Reply to this comment
Dear Penelope,
In response to your article I am thanking you for your great advice. To be honest I've be scarred since leaving my last job at Ayres Suites Hotels in Diamond Bar, California. My friend died from cancer back in September 2003 and when I "asked" 3 days in advance for time off to go to his funeral my boss said no. So, on the day of the funeral I called in sick. The next day I showed up for work and was shocked to read a nasty letter from my manager demanding a doctor's note. When my boss showed up to work she made several offensive comments and told me I was suspended indefinitely. So I quit.
Posted by Damien Abner on 07/31/2007 at 01:17pm | permalink | Reply to this comment
Well, I had my doubts about much of the advice but I realize there is a generation gap going on here so I decided to give one a try despite my great reservations. I tried Facebook because I work at a college and thought maybe it might be useful to connect my office to the students. Huge mistake. My work email has been flood with virus laden spam ever since (yes, I can trace it accurately back to the Facebook connection). I cannot imagine any employer appreciating work computers flooded with non-work email of the spam and virus variety. Be very careful what you sign up for. I would not recommend Facebook at all given my recent experience.
Posted by Dianne on 07/31/2007 at 09:29pm | permalink | Reply to this comment
I will quality myself as being older and in the software arena working in a more defined environment. For me and many others who work in like companies you do not take time off without setting it up ahead of time (we are talking days, for hours you are a professional – days may affect others you are not aware of so you may get a warning the first time and be gone the second. Note: If you are invaluable to the company you should be gone anyhow. An invaluable employee is setting yourself up for trouble.) As far as the exit interview goes, do it if you expect to use any of the people for references.
Posted by jim flynn on 07/31/2007 at 11:43pm | permalink | Reply to this comment
Hey, Penelope – do me a favor. If you're going to delete my comment on why just taking time without asking for it is bad, at least have the decency to remove my follow-up clarifying comment. I'm not trying to clarify YOUR statements.
Posted by L. Bates on 08/01/2007 at 09:34am | permalink | Reply to this comment
Penelope, I will admit I left a harsh remark on the Yahoo comments page, but after reading it over and over…I still feel the same way. Whether or not it makes you "happy" at work to try the 10 tips above is irrelevant. If everyone did what made them "happy", the world would be a terrible place to live in. I am a student in college and all I see left and right is this trend to "rebel" against conformity. Screw your boss, yeah! Suck up to him and when he hires you, ditch the exit interview because he realizes you are a terrible employee. It's not what you are writing that's wrong, it's your intentions. Plus you completely contradict your own tips…Don't try to improve your co-workers… so you wouldn't give them this column to read? Everyone should try to improve their fellow peers. That doesn't mean you will have an effect on them, but you should as least try. As for the unemployed/don't-work-for-a-real-company/nerds with no social skills except on a computer people that have positive comments to say, I say this, please continue to give good comments so there will be plenty of employment for everyone and it will make your unprofessional job seem hip and up to date. I don't think you are a bad writer Trunkie, but this article is not your best.
* * * * * *
Hi, Michael. I totally agree with you that we should all try to help each other improve. I think these tips are consistent with that. To let people be their best selves we need to take away workplace constraints that do not focus on results. We each work best in different ways. We need a workplace that acknowleges that a wide range of workstyles can succeed and we don't need paternalistic rules to force everyone to do things "the boss's way".
On the flip side, i think that helping one's boss to succeed is so important that there is a cateogory on the blog for it: "managing up". Check that out. When I write posts in that category I get the exact opposite comments from yours — that I am an idealist if I think we should all help each other at work.
-Penelope
Posted by Michael Hanson on 08/01/2007 at 02:32pm | permalink | Reply to this comment
Oh, and if your trying to reach the young crowd, you're not. Notice how every person with a positive comment is not from a person looking for a job nor a CEO, yet it is mainly composed mainly of the middle wage worker who has no aspirations of achieving anything except a stable job.
Posted by Michael Hanson on 08/01/2007 at 02:38pm | permalink | Reply to this comment
number 2. Don’t ask for time off, just take it.
errr are your realy sure that such good advice ok if you have a self directed hours job ( as i used to at BT I more of less decided what hours I worked.
But just taking time off mm could be risky even more so in the USA
Posted by Maurice Walshe on 08/03/2007 at 12:38pm | permalink | Reply to this comment
I saw you on I believe it was CNN. I totally don't understand the point of your article. Sure in a perfect world one would be able to say "I need a few days off" and get them. I had one boss propose that I use my vacation a few days at a time. How on Earth can I tour the south of France one day at a time?
I'm fortunate I can listen to internet radio at work. I do have sick time so I can in fact call in if I need a day here or there.
#8 is sheer lunacy!!! If one is working in a field where one is trying to drum up sales or get more clients then perhaps it would be beneficial to blog under your real name. If one has a personal blog about everyday occurances there's no way in heck it would be acceptable to have your boss reading that! Reference duced!!
#9 is insane! I won't be doing that anytime soon.
I'm offended at the people who defend you. Most of the people in the world do NOT work for Yahoo or Google! Most people can't take their dog to work or walk around barefoot or take a nap on company time. The world doesn't work like that for most of us.
Oh yeah and where I am if you don't complete your exit interview you don't get your last pay check.
Posted by Mary on 08/23/2007 at 02:41pm | permalink | Reply to this comment
Your kidding, right? You should change the name of this article to "10 Things That Will Get You Fired."
Posted by Jenna on 08/01/2008 at 11:42am | permalink | Reply to this comment
Responsibility has no relationship to generational level.
Posted by Loopy on 10/10/2008 at 07:58am | permalink | Reply to this comment
I wholeheartedly disagree with not asking for time off. Especially for a few days! If you are the CEO, maybe, but even then informing is the polite thing to do! In this economic climate are you crazy???
Posted by Anna on 05/11/2009 at 11:45pm | permalink | Reply to this comment