7 steps to finding and keeping a mentor

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Those who have mentors are twice as likely to be promoted as those who don’t, says Ellen Fagenson Eland, professor at George Mason University and 2003 Winner of the Mentoring Best Practices Award. So start taking the mentoring process very seriously — it should be a cornerstone of your overall career strategy. Here’s a plan to get you started:

Step 1: Identify a potential mentor. This person can be any age, but the most effective mentor is someone approximately five years ahead of you in your career. A person at this level will know how to navigate your organization at the spot you’re in, and the person will remember what it is like to be where you are. This person should be someone you admire and someone who has good communication skills.

Step 2: Have good questions. Would-be mentors are most receptive to people who ask good questions. What makes a good question? It should reveal that you are both directed and driven. But the question should also demonstrate that you understand the mentor’s expertise and you can use it well. So, a question like, “What should I do with my life?” would be out.

Step 3: Don’t expect miracles. A mentor is not going to rescue your whole career, even if she can. People want to mentor a rising star, so look like you’re on track when you ask for help. Ask, “What skills should I develop to earn an education policy analyst job with a Senator?” rather than, “Can you get me a job with a Senator?” even if the mentor is Caroline Kennedy.

Step 4: Be a good listener. This person is not your therapist. You ask a question, and then listen. If the mentor needs to know more, he’ll ask. Do not tell your life story. It is not interesting. If it were, you’d be writing a book or doing standup, right? If you find yourself talking more than the mentor, then get a therapist before you scare your mentor away.

Step 5: Prove you’re serious. You can demonstrate that you’re hungry for counsel by implementing the advice your mentor gave, showing the result, and then going back for more. So, if your mentor suggests you get on project X, get yourself there, do a good job, and report back to your mentor that you are grateful for the advice because you were able to learn a lot and shine. Your mentor will be much more willing to give you her time and energy after you’ve proven yourself to be a quick and eager study.

Step 6: Always be on the lookout. One is not enough. Each person needs a few mentors, because no mentor lasts forever, and each has a different expertise. Two of my best mentors were very different from each other. One helped me to fit in with the guys so that I could succeed at a company where I was the only woman in management. Another mentor helped me to keep my sanity and my focus when balancing work and children seemed totally impossible.

Step 7: Give back. The best way to learn how to rope in a mentor is to be a mentor yourself. You’ll find out first hand what makes a protégée annoying, which will, in turn, make you a less annoying protégée. You’ll also discover why helping someone else grow is so rewarding, which will give you the courage to ask people to help you.

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Blame yourself first: Answers to letters from readers, sort of

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Even though I rarely tell you about the letters I receive from readers, I do receive a lot of mail. Almost all of it is thoughtful and intelligent, and the mail does influence what I choose to write about. Many times I answer questions directly, but today I'm going to answer a reader email in the column. My hope is that if you see how I answer a question, then you can answer your own questions using a very basic but tried-and-true Penelope formula.

The woman, I'll call her Darcy, wrote that she is a PhD who was hired to do research and present numbers to the Board of her company. The letter is much longer than that one sentence, but the basic point is that the board was getting inaccurate numbers from a lesser-qualified person so the board hired a PhD to make sure the information was completely accurate. Fair enough, especially in the wake of Enron and Aon and all the other number-hiding companies that crashed in recent history.

The problem is that, according to Darcy, the board is frustrated by Darcy's inability to come up with a way to present the numbers that the board likes. And Darcy is frustrated by the board's need to have numbers that are not exactly what she comes up with. After all, wasn't she hired to come up with the truth?

Here is some insight into how Penelope thinks: I look at the letter and say to myself, why is this Darcy's fault? You might think, Penelope you are so unreasonable to always blame the letter-writer. But face reality: You are not going to make a board change. You're not going to make a boss change. The people who write letters to me are generally having trouble with people who are not going to change. So there's no point in saying, “Wow, you sure do work with difficult people. Sorry. Love, Penelope.” Or, worse yet, saying, “Yes. This is a very bad situation. You should quit. That'll really teach your company a lesson. Good luck with unemployment. Love, Penelope.”

The best advice I can give is how the person with the problem can solve the problem herself. In the case of Darcy, she needs to recognize that she has an impossible job. There's a reason why very few Ph.Ds are CEOs. The former is all about detail and accuracy. The latter is all about big-picture and spin. Not that both titles don't require big picture AND accuracy, but very few people can focus on big picture and accuracy at the same time.

Probably, Darcy is never going to be able to re-jigger numbers for public relations spin. My first advice would be for her to extract herself from the spin part of the job — give the numbers to a public relations person before the numbers go to the board, for example. But maybe Darcy really wants to step up and deliver the numbers in a way that the board wants. In truth, people who can juggle details and big-picture go very far in corporate life. So maybe Darcy can do this, but then she needs to stop complaining about what the board wants, and learn to deliver it. Let the board decide if it's proper or not. (Note to ethics mavens: Darcy is definitely at the beginning of her career and in no position to be questioning her board's ethics. She would be ignored and then fired.)

But let's take a step back. Because almost all of my “What should I do?” emails from readers are like this one. When you have a problem with how other people in the office are treating you, figure out how you can change. When you have a problem with how people want you to do your job, change your approach, or change your job description, but don't blame someone else for what they want. This is not going to get you anywhere.

People in corporate life get promoted for their ability to take control of a problem and solve it. If you cannot take control of problems within your own job, you are not going to persuade people you can take care of corporate problems. So on some level, you have to look at your problems like I would look at your problems: Blame yourself first.

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6 ways to improve your writing

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Almost one-third of workers do not meet the writing requirements of their positions, according to a survey by the College Board’s National Commission on Writing.

Before any of you get smug with your writing acumen, keep in mind that most workers do not need to write more than a sentence or two to get their job done. For example, I bet burger flippers are meeting their job’s writing requirements by a higher margin than one third. My guess is that at the typical email-intensive office, the percentage of less than competent writers is well above the 50% mark.

Most of the writing we do at work is in the format of an email or a presentation. In both cases, the best way to get yourself into the small percentage of competent writers is to write short. The faster and more concisely you get to your point, the more likely your reader will understand your message. Here are some self-editing tricks for writing shorter:

1. Write lists. People love reading lists. They are faster and easier to read than unformatted writing, and they are more fun. If you can’t list your ideas then you aren’t organized enough to send them to someone else.

2. Think on your own time.
Most of us think while we write. But people don’t want to read your thinking process; they want to see the final result. Find your main point in each paragraph and delete everything else. If someone is dying to know your logic, they’ll ask.

3. Keep paragraphs short.
Your idea gets lost in a paragraph that’s more than four or five lines. Two lines is the best length if you really need your reader to digest each word.

4. Write like you talk.
Each of us has the gift of rhythm when it comes to sentences, which includes a natural economy of language. But you must practice writing in order to transfer your verbal gifts to the page. Start by avoiding words you never say. For example, you would never say “in conclusion” when you are speaking to someone so don’t use it when you write.

5. Delete.
When you’re finished, you’re not finished: cut 10% of the words. I do this with every column I write. Sometimes, in fact, I realize that I can cut 25% of the words, and then my word count isn’t high enough to be a column and I have to think of more things to say. Luckily, you don’t have to write for publication, so you can celebrate if you cut more than 10%. Note: It is cheating to do this step before you really think you’re done.

6. Refuse to be boring.
Any topic can be interesting, but not if the writer is not interested. Don’t write about a topic just because you think you should – it’s unlikely your reader will feel passionate about reading when you did not feel passionate about writing. Gen Y gets this intuitively and maybe that’s why it’s so easy to hire essay-writing experts.

7. Avoid adjectives and adverbs.
The fastest way to a point is to let the facts speak for themselves. Adjectives and adverbs are your interpretation of the facts. If you present the right facts, you won’t need to throw in your interpretation. For example, you can say, “Susie’s project is going slowly.” Or you can say, “Susie’s project is behind schedule.” If you use the first sentence, you’ll have to use the second sentence, too, but the second sentence encompasses the first. So as you cut your adjectives and adverbs, you might even be able to cut all the sentences that contain them.

I just checked to see if I have modifiers in the column. I do. But I think I use them well. You will think this, too, about your own modifiers, when you go back over your writing. But I have an editor, and you don’t, and I usually use a modifier to be funny, and you do not need to be funny in professional emails. So get rid of your adverbs and adjectives, really.

Avoid telltale signs of a rube.
Passive voice. Almost no one ever speaks this way. And on top of that, when you write it you give away that you are unclear about who is doing what because the nature of the passive voice is to obscure the person taking the action. Check yourself: search for all instances of “by” in your document. If you have a noun directly after “by” then it’s passive voice. Change it.

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Notes from a grouchy networker

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I met a not-friend at a not-cool-but-not-cheesy restaurant. I was networking, because this is what you must do to further your career. Even if you hate it you have to do it. I did not wear work clothes, because even though networking is work, you’re not supposed to look like you’re on the job. I knew we weren’t really friends, because I wasn’t wearing my really ratty overalls.

We discussed segmented marketing, but in a cool, maybe-we’re-not-working kind of way. For example, we talked about who is using Napster now, and about which bands get downloaded most. We moved a little in the direction of which bands we each like, but my not-friend didn’t share my musical tastes, so we danced away from the topic quickly.

If I were really looking for a friend, I would have gone full-steam ahead into topics that may be controversial, but can weed out inappropriate people: politics, money, sex. These are make-or-break topics. But I could not afford a “break” on this occasion, because this person was one of my best connections in the advertising world.

Early in my career, my boss was having trouble because someone who reported to her hit on her, and was upset that she said no. The story got out, and soon the whole office knew about it. She pulled me into her office one evening and said, “What do people think of what’s happened with ____?” At the time, I was flattered that I was the one she pulled aside. Now I realize that I have to be extra careful to edit myself as I go. Complete honesty is not completely good: It alienates people — specifically, me.

The not-friend I went to dinner with asked me if I liked her yellow scarf. I thought it was gross, but I was afraid to tell her the truth. (In fact, I’m not even telling you the real color of the scarf, in case she ends up reading this.) Maybe if I told her the scarf was awful, we would have immediately become good friends, and she would always love me for my honesty. But maybe not. It was the maybe-not part that kept me from telling her the truth — because I would rather have a good network than a good friend. (I don’t need a Rolodex full of friends; I do need a Rolodex full of contacts: people who will have dinner with me at innocuous locations and help me navigate my career.)

Still, I wanted to tell my not-friend that I hated her scarf. I want to show people who I really am. I want to see if they would still like me. I want to distribute surveys (to be put on file later in my Rolodex) that ask people if they enjoyed my honesty, and if they would be willing to do favors for me now that they know the real me.

Instead, I ordered a cosmopolitan because she ordered one — even though I don’t really drink. And I told her little things about me that she didn’t already know, so she felt like she was getting to know me.

I did not tell her that I find the networking so exhausting, my Rolodex is actually shrinking from atrophy. I decided that maybe a good step would be to buy her a new scarf — a way to express my true feelings in a positive way. If I could only be more positive.

I told her things that are so banal that they would annoy you. When we parted I pretended to take the train home and instead of going straight home I bought a milkshake at a diner and sat in a booth decompress. The most tiring part of networking is having to be clever and interested for so long. And the cruel truth of the work world is that people who love to network don’t need to do it.

People like me, who hate networking, need to be diligent. I tell myself I have to endure one of these nights each month. I remind myself that I might meet the perfect person to help me later, that networking is like money in the bank. So even if someone has terrible taste in music and scarves, I work hard when I’m with her, because you never know when networking will pay off, but I really believe that it always does, even after all my complaining.

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You only need $40,000 to be happy

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Looking for happiness through financial success? Wondering what the magic number is? It's $40,000 according to Harvard psychologist Daniel Gilbert. Really. So technically, most of you should be happy. And if you're working for the next big raise, forget it. You're better off working on teaching yourself how to look at your money with a different eye.

I remember when I passed the $100K mark. My boss loved my work and gave me a raise that put me at $125,000. But a competitor offered me $140,000 and my boss told me he wouldn't match it. At that point, I had no kids, no mortgage and no car payments, so I didn't need the money. But I recognized salary as a gauge of prominence in my field, and although I was making $125,000 I felt under appreciated.

Eventually, I left that job for one that paid more than $200,000 a year, and I lived the aphorism that you have to spend money to make money. I couldn't take high-end clients out to dinner in my refurbished wreck of a car, so I leased a BMW. Dressing as well as my clients cost an arm and a leg. And I hired an assistant to manage my personal life since my new position left no time for that.

You might scoff at my choices, but I was not unique among those whose salaries hit six figures: My expenses rose with my salary, and my desires expanded with my bank account. You might think, “That won't happen to me,” but how foolish you would be to assume you would be the exception to the rule.

In fact, the rule is well established in research: The first 40 thousand makes a big difference in one's level of happiness. Happiness is dependent on being able to meet basic needs for food, shelter, and clothing. After meeting those needs you need to turn to something other than consumerism. Because additional money has negligible impact on how happy you are. Your level of happiness is largely dependent on your outlook.

Maybe you're thinking there's another magic threshold beyond forty thousand. Like maybe 40 million. But you're wrong. When I ran in circles of venture capitalists, there was a common phrase, “It's not jet money.” Which was a way of saying, it was a good deal, but it won't earn enough money to pay for a private jet. No matter what size the pile of money is, there's always a way to see it as small.

So for those of you looking for more happiness, realize that a new job or a new home won't be nearly as rewarding as a new outlook. Optimism makes people happy. Raising your standing on the optimism scale will impact your happiness more than raising your worth on the pay scale.

Here's a ten-second test to figure out how optimistic you are:

Think of something really bad that has happened to you. Do you think:
1. It has made me a better person.
2. I made some mistakes, but bad things happen to everyone sometimes.
3. Nothing ever goes right for me.

Think of something really good that happened to you. Do you think:
1. I am good at creating my own success.
2. I got lucky.
3. In the end it didn't turn out to be that great a thing.

If you chose the first answer both times, then you probably already feel pretty happy regardless of your income. If you didn't answer one both times, then a shift in the way you think could dramatically improve your happiness.

The good news is that you can train yourself to think positively. Watch how happy people behave. The cliche about gaining strength through adversity might annoy you, but happy people live by those words.

If you took the test above and picked the third answer both times, you probably blame your life on external things so that you don’t have to take responsibility for your plight. Happy people take responsibility for their success and consider failure a temporary fluke. To change your thinking, start assuming responsibility for your emotions.

If you chose the number two answers, you probably tell yourself, “I’m not happy but I don’t know why.” Start believing that if you take action, good things will happen. Tell yourself good things happen because you expect good things and bad things happen to make you stronger.

Maybe you’re thinking, “Forget it. I don’t believe any of this works. And I can’t do it anyway.” But that’s part of your problem, isn’t it?

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You need a personal assistant

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Your to do list is dragging you down. Why do tasks that do not inherently enhance the quality of your life when you could pay someone $10 and hour to do them? I learned this when my boss and I had our new computers set up at our homes. I stayed at home all day waiting for the technical person to arrive and then worked the weekend to catch up. My boss had his assistant wait at home and he got more done than I did without even having to work the weekend. Day after day I watched my boss get twice as much done as I did until I hired my own personal assistant — and after that, I looked at the tasks of daily life in a different light.

We each have big goals in our life and all big goals take time: Growing a successful career, being a good spouse, and climbing Mt. McKinley. None of these grand goals requires you to pick up the dry cleaning yourself.

Each time you do a mindless task yourself you make a statement about the value of your time. If you had an extra hour with your kids, would it be worth $10? If you had an extra hour at the office could you increase the value of your output to make up for the $10 (think: raise down the line). If you're spending a significant part of your day doing tasks that are not integral to your life goals, then you're wasting your time.

Your first thought should always be, “Do I need to do this myself?” How does a CEO create value that's bigger than herself? She has other people doing the work so she can think about big picture issues. (And in fact, you are probably a person doing this CEOs work. More incentive for you to act like the CEO of your life and pass off the slough.) If you want to create something big you need to hire people to help you.

So why doesn't everyone have a personal assistant that they hired from the local university? Heck, a fourteen year old could do half the tasks on most lists. (In fact, the first university student I hired used to sub-contract my tasks to his fraternity brothers, which I accepted as evidence of how little training it took to do my tasks.)

Some people overestimate the difficulty of tasks and underestimate the frustration impact. They say, “Training the person would take longer than doing it myself.” HEL-LO!?!?! Did anyone train you to call the insurance company to complain about a bill? No. It's trial and error. So your assistant can learn himself. Even five calls would only cost you less than $10. But if you did the five calls to the insurance company yourself you'd be angry and frustrated for the next two hours.

Some people overestimate the importance of a task. They say, “The person would never do it how I want.” But so what? You're not giving the core of your life to the assistant. You're not saying, for example, “Can you climb Mt. McKinely for me?” You're asking for something like food shopping. So let's say the assistant buys the wrong bread and forgets pasta. Is having the right food in the house integral to your life goals? The answer is probably No. You can eat pancakes instead of pasta. It's a small price to pay to have enough time to meet your life goals.

A time optimist does not use an assistant because she says, “It'll take me more time to ask the assistant to do the task than to do the task myself.” This person misunderstands time. Buying movie tickets, for example takes ten minutes on the phone, but it takes only one minute to ask an assistant to do it. If you make the choice to spend the 10 minutes doing it yourself seven times a day, you've wasted an hour of your time.

If you are currently employed don't tell me you don't have enough money. Think of yourself as a small business, and follow the basic rules of running a business: You have to reinvest profits (your salary) back into the business (your career) if you want to see growth (your promotion). No matter how much you earn, as long as you can cover basic life necessities (food, clothes, housing — not sailing lessons) a portion of your profits should go back into your business.

Learning to use an assistant effectively is not easy — it takes practice. But using an assistant now, for your personal tasks, your will train yourself to effectively leverage the personal assistant you get from your employer when you get promotion after promotion from being so intently focused on your goals.

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What I learned from communication coaching

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My cousin had a karaoke party. I had to go because he’s my cousin, but I refused to sing because this would have pained the audience even more than it would have pained me. A woman at the party, however, impressed me by engaging the crowd even though she had no apparent singing talent. It turned out that this woman, Lindy, is a Sanford Meisner-trained actress who works for a consulting firm, teaching executives how to strengthen business relationships by using acting techniques. The course costs $275 an hour. I signed up.

At our first session, Lindy explained the premise: Acting and leading are both about establishing a relationship with an audience and making them believe in you. My first assignment was to memorize a short speech — “Ain’t I a Woman,” by Sojourner Truth. I loved the speech, but I hated having to memorize it, and I dreaded having to recite it in front of Lindy. Then I remembered what Lindy’s boss said at the beginning of the course: This program is best suited to high-level executives with enough self-confidence to explore leadership techniques that might feel silly at first. I wanted to fit into this self-confident high-level executive category, so I forced myself to show up for the second meeting.

I bombed. I couldn’t remember the speech. Lindy told me to think less about the speech and more about connecting with her, my audience. Finally, when I looked at her the way I look at my husband when I need him to pick up the dry cleaning, she was satisfied.

I may have gotten the look down, but my delivery was still off. Lindy instructed me to reengage her whenever I sensed I was losing her. So I started over. She stopped me immediately. “You can’t just start over,” she said. “Leaders stick with their audience and fight to get them back.” “How do I do that?” I asked. “Take a risk,” she said. In acting, one might ad-lib; in business, one can ask a rhetorical question. So I did, and then started talking right away. She pointed out that a good leader is comfortable with a long pause, which shows trust that the audience is thinking. Speaking too fast doesn’t allow the audience to absorb or interpret, killing any chance of making a connection.

My biggest problem, according to Lindy, was wanting to appear like a cool and hip leader and not paying attention to my audience. I made it about me instead of about them. “Pretend you’re an evangelist preacher,” she said, because preachers excel at engaging listeners. I continued to give my speech, adding after every few sentences, “Can I get an ‘Amen’?” I felt more and more pathetic as Lindy sat in stony silence, ignoring my bleating pleas. Then I realized that if I didn’t care about what I was saying, no one else would. You really have to want an “Amen” to get one, and finally I did.

After this breakthrough, the sessions became easier. The principles of theater and management are the same: A director and a manager both have to lead in ways that allow for and encourage a person’s best, most creative self. Managing is about performing, which takes practice, energy, and concentration. The basics are these: Believe your material. Know your audience. Engage them, so they are invested in what you have to say. And for those of you who are not yet managers, acting like a manager is the first step toward becoming one.

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Beware of the nuances of email

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Last week I met my boss face-to-face for the first time. I've been working with him for more than two years — via phone and e-mail. I had never seen him, but I had a general idea of what he looked like because over time he had tossed me clues about his appearance. At least I thought he had.

I spend a lot of time writing about appearance and its impact on career success. I've been known to say things like: People judge you in the first three seconds they see you; good-looking people make more money than unattractive people; going to the gym regularly improves your chances of success. Invariably, in response to such columns, my boss will send me a self-deprecating e-mail. He's a funny guy, and to his credit, his e-mails about his looks are usually funny. For example, in reference to the column about good-looking people getting raises, he wrote: “Now I understand why I am making peanuts.”

Or something like that. It is not a direct quote because I didn't save his emails. In fact, based on the messages he sent to me, I thought I would be getting a new boss shortly because he implied he was so incredibly obese that he might die of a heart attack any day. My mental image of him grew more extreme with the arrival of each successive e-mail.

By the time I met my boss at the airport last week, I had begun to envision him as so enormous that he needed a special chair. So you can imagine my surprise when I found myself greeting someone who is physically fit and (it turns out) plays tennis regularly. Clearly, he's not obese, he's just funny. He was sending humorous e-mails that I was misreading. This is what happens in e-mail relationships: People create pictures based on their best guesses. (Or their most desperate guesses. If I was thinking of dating my editor, perhaps I would have imagined him as really good looking.)

The lesson here? Be careful what you write about yourself to someone who never sees you. This goes beyond discussing your looks. For example, suppose you're an over-achiever, but you make jokes about slacking off. Your recipient doesn't know that you work your tail off and you're only being self-deprecating. There's a fine line between being self-deprecating and being revealing, and it isn't visible in e-mail.

As soon as I realized that I had been misreading my editor's e-mails, I started discovering other e-mail nuance problems.

My brother, an investment banker, is working on a large client's overseas business deal that's been widely publicized in the business press. He received a message with the subject line, URGENT!!, from a staff administrator. So he opened it nervously, thinking the deal had collapsed. It turned out that the administrator needed to know how much of his American Express bill would be charged to this particular client.

Now this company is so large it could pay every AMEX customer's bill for several months without severely impacting its bottom line. Obviously, the client wasn't worried about my brother's charges. And my brother wasn't in trouble. But by using the URGENT!! subject line, the administrator inadvertently tipped every one off that she was in trouble for not getting this information sooner. A more astute way for her to address her problem would have been to say in her e-mail, “Please get back to me with this information by the end of the day today.”

Inappropriate e-mail addresses comprise another harmful nuance category. The address billandmary@aol.com is ridiculous in business. Only use a joint address for business correspondence if you and your spouse/partner are applying for a job you'll do together. College career advisor Julia Overton-Healy of Mansfield, Pa., [what college, why mention her out of the blue?] has seen it all: keggerboy and even youwantapieceofme. Surely if you are reading this column you are beyond keggerboy. But analyze your e-mail address critically, paying heed to both sides of the @: bill@keggerboy.com is not an improvement over keggerboy@aol.com. .

E-mail nuances can betray you in the halls of corporate America as easily as verbal nuances. They can turn otherwise well crafted communications into undermining menaces. Even worse, your seemingly clever e-mails may become a company joke and end up serving as fodder for columns like mine.

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Power lunch etiquette

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During my advertising agency days when I worked with Asian car companies, I had countless business meals with Asian men who had been schooled by experts in the art of American dining. Their training was evident; when faced with four forks at the first course of our meal, my companions were astute enough to know to take the second fork from the outside. (The rule, for dining idiots, is, when in doubt, use the utensil farthest from the plate, which in this case was the appetizer fork.) With every meal thereafter, I learned a little more about dining from them, and they learned a little more about server-side technology from me, until none of us needed each other anymore and a final “Check, please” was uttered.

Since then, I’ve gathered tips for business meals. I’m not perfect — in fact, I still don’t know why people use chopsticks for sushi when it seems like finger food — but I have learned a few things that can help keep meals moving smoothly. And I received a few e-mails last week suggesting that I write a column about table manners during business meals, so here goes.

Don’t dive for your food. I think the rule about not being the first to eat comes from the idea that you shouldn’t dis the Queen by eating the good stuff before her. Or something like that. Then, I think, this rule came to mean, Don’t look like you’re starving as if we were living in Depression-era times. Now, I think, it’s more about being interested in the people at — instead of the food that’s on — your table.

Don’t order soup. It splashes. It’s hard not to slurp. If your soup is hot and everyone else has a cold appetizer, they will have to wait while your soup cools. And in case your mom never told you this — when you tip the bowl to get the dregs of the soup, tip away from yourself, not toward. Also, spoon away from yourself, not toward, unless you want to drip-dry later.

Don’t sit facing a mirror. You will not be able to stop looking at yourself, which people might mistake for vanity or disinterest in the people around you. Both may be true, which would make things even worse. Don’t sit facing the sun. You will squint, which is never attractive. You will see your dining partner as a silhouette and you will miss facial expressions, which are crucial to reading moods.

Don’t cross your legs under the table. Sitting this way tilts your body a little bit. The tilt looks fine to those who can see your sheer stockings with a seam running up the back, but when your companions see no legs, just body, the tilt makes you look like you have either bad posture or no equilibrium.

In groups of more than five people, there is likely to be more than one conversation at a time. Sit near the person you want to talk to, but not next to her — it’s so much easier to talk across the table. That said, you must say a few words to those on either side of you. No matter how large the party, it is rude to talk only to the person on one side of you.

Drink. I’m not saying go wild, but if everyone else is drinking, unless you’re in a 12-step program, give in to peer pressure. It’s like wearing a suit when everyone else wears a suit. This goes for dessert also. I’m not saying you should initiate ordering the banana split flambe, because part of being a good executive is not being out of control, which means not being fat, which means not eating desserts. But if everyone else is getting one, don’t ruin the fun. How hard is it to take a bite in a show of camaraderie?

When in doubt, take your cue from those around you. For example, you probably don’t know how to use a finger bowl. I, in fact, do. But when my grandma trotted them out for my sweet-16 birthday party, my friends ate the floating carrot-fish out of the bowl. Are others ordering an appetizer? In what price range are their entrees? By the way, fingertips are dipped daintily into the finger bowl then patted dry with the napkin.

These tips may not land an account or close a deal, but I’ve found they are extras I bring to the table.

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Being late is bad

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My column was late. Not to you, but to my editor. It is surprising, really, that my column was late, because the time zone difference is in my favor. But this week I would have needed my editor to be in another galaxy.

I will not tell you why I was late because the only thing worse than being late telling why you were late. I am not talking about being late because your family's house burned down. I am talking about being late because of slow traffic, a late babysitter, a presentation that ran too long. Upward mobility requires that people can depend on you to be on time.

If you are a person who is always late, you will get in trouble. People who are always late think they are only sometimes late, so if you think you are sometimes late, you are probably in trouble.

There is no need to give advice on how to be on time, because everyone knows how to be on time. (Here's the proof: If the President of the United States invited you to dinner would there be any risk that you'd be late? No.) But perhaps there is a need to show why *all* deadlines and appointments are as important as dinner with the President.

The basic problem with being late is that you reveal too much about yourself. In the end, being late reveals either disrespect or incompetence, both of which are important things to not have at work, and if you do have them, hide them by being on time, always.

If you are late to a meeting, for example, you are disrespectful to everyone in the room. If your boss is there, forget the promotion. If your direct reports are there, imagine ten years from now when everyone has new jobs at new companies, and your bonus depends on cutting a deal with someone who used to report to you, and that person remembers how disrespectful you were. No bonus.

Sometimes people are on time to the meeting but they don't have the report. Forget the excuses because everyone in the room will see you as incapable. There are shades of incapable. There is incapable of doing the report so you procrastinate. There is perceiving that you are incapable even though you are capable which makes you incapable with low self-esteem. There is overloaded and did not get to the report which really means you cannot set limits at work, which translates to low self-esteem, or worse yet, no knowledge of your own limits.

How can you fix the problem? Being honest with yourself goes a long way in the late arena. Once I was late to dinner and someone at the table said to me, “You must be a time optimist.” I had no idea what he was talking about. But then he explained that most people are late because they are too optimistic about how quickly they can do things — which is a nice way of saying that people are late because they are not honest with themselves about how long things really take. So if you really want to be on time, you will start being a better judge of how much time tasks really take — and you will add some time to each estimate.

I used to teach a college-level business class, and some days I would give a pop quiz during the first five minutes of class. The quiz would be easy but it would count for a significant percentage of a student's overall grade. Some students would approach me after class to tell me that they had an excuse for lateness and that my surly pop quizzes were ruining their chance of getting into law school. I told the students that the quiz was my way of emphasizing that it doesn't matter how much you know about business, if you're late, you will undermine your success.

Luckily, my editor does not quiz me, and luckily, I am not applying to law school.

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