How to succeed in a new job

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The majority of people who fail at their job will fail in the first 90 days. So take special care to make a good start. Here are areas you need to manage carefully.

1. Assume everything in the interview was wrong.

Don't come to work with a preconception of your job description. You'll be disappointed at best and annoying at worst.

During the interview process, a hiring manager tells you a job description that will make you want to take the job. The description is not likely to be an accurate summary of what your boss really wants you to do. After all, no one says in an interview, “You'll have to pick up pieces when my disorganization gets our team into trouble,” or “As a newcomer, you will take the projects no one else wants, which may or may not be relevant to your interests.”

Also, during your initial meeting, you probably asked your perspective boss about his management style. The answer he gave was really the management style he thinks she *should* be using.

People do not generally say what they want. (This is so true that focus groups have to be run in a way that consumers are not asked directly what they want because they say the wrong thing.) So watch your boss, read nonverbal cues, and understand what is motivating him. Once you really truly understand your boss you will be able to constantly adjust what you’re doing in order to meet his or her needs.

2. Get your goals in writing. And meet them.

Find out what your boss wants you to accomplish in the first 90 days. You need to know how you will be judged during this crucial time. Initiating this discussion shows that you are goal oriented and you want to be part of your boss's agenda. Ask for detailed descriptions and quantified expectations and get them in writing. Even if your boss does not create an official document, do it yourself, in an email — an informal summary of the conversation, but in your mind, treat this as a formal agreement.

Of courses, you must meet these goals, but forget about the phrase “hit the ground running” because you'll slip and fall. If you are running have no time to double check where they're going, and there's no time to make sure you are moving similarly to everyone else. Pace yourself for the first few months so you have a chance to learn how the company operates.

3. Manage your image.

Here are questions you'll hear every day for your first three months: Where were you before this company? How did you get into this business? Where are you from? These are general, fishing-for-information questions. It is an opportunity for you to package yourself to your coworkers.

So get your spiel ready. Only a few people interviewed you; most people in the company know very little about you. Have a short, snappy answer for general, tell-me-about-yourself questions. People are going to make judgments that stick, based on this seemingly casual conversation. So prepare in advance.

Everyone will make a snap judgment about you — this is how people operate. Even good people. We can't help it. If you're lucky, they'll ask you a question. But most people will just take a look. So you have no ramp-up time when it comes to image. You have to look right on the first day. Dress like the other people at your level in the company. Set up your desk to present a crisp, organized image from day one. This means not barren but nothing cutesy.

Your desk and clothes are an expression of your competence, not your personality. Express your true personality at home, with your friends who are not evaluating you during the next 90 days.

People should perceive you as a listener. Ask questions, observe carefully, and meet as many people as you can. Instead of spouting off about how great you are, which only serves to show people that you are insecure, try listening to people, which makes them feel important, and consequently they will like you more. And in those first 90 days, who likes you is what will matter the most.

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Interviewing idiots

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In case you've never noticed, I rarely interview anyone for this column. Most of my sources are family and unsuspecting friends who complain that I make everyone look bad. But it is not true. It is true that they THINK I make them look bad, but in fact, I could rip them apart in my column, and I do not, in the spirit of being invited back for Thanksgiving and Birthdays.

Recently, I have taken up columnist tasks that require me to interview strangers. And, like the courtesy I give to my family, I do not trash the people I interview. But I am at my breaking point. Some people are so incredibly stupid about their career that I actually struggle to make them seem intelligent during the interview.

So here are two interviews from smart people who are career idiots. (But first, a caveat: I am making the people anonymous. Many readers generously send stories from the field. And really, I love to hear from readers. I learn a lot. So you should know that if I think you're an idiot and decide to write about it, I will at least disguise your identity.)

Career idiot number one: The Apprentice. Not all of them. Just the unlucky one I interviewed. He really did not have a career, which was, undoubtedly, the cause of his ridiculous antics on the TV show that eventually got him fired. But he decided to make a career out of getting fired by becoming a public speaker.

Here are things you need to become a public speaker:
1. Something to say. This guy had nothing. Except to tell me that he was available for speaking.
2. You need an ability to answer questions from the press so that your name gets in the paper and people recognize you and hire you as a speaker. He did not answer my questions, which were all softballs. And he even asked to see the notes I was writing so he could edit them. I laughed.

The lesson from this career idiot is that if you must be a poser, pose carefully. When you first start being something new, (for him, a public speaker) you need to pretend you are that person so people hire you as that person. But do some research before you start pretending. At least learn the basics of how to conduct yourself, and what people will ask of you.

Career idiot number two: The painter whose identity I probably don't even need to hide because you don't know him because he's never sold a painting.

He makes a lot of money as VP of Something Big at his tech company and he gave notice six months before his wife quit work to have a baby. He is starting a career as a painter. He has no idea how to get his art to the market, or how many pieces he'll have to sell to support his family. But he says he has to be true to himself, and painting is his dream.

He says he feels trapped at his current job. This is the picture he paints of trapped: He wanted to move across country, so his large and generous company let him set up remote office in his new home. He hates the long hours of his lucrative job, and his company would let him go part time, but he doesn't ask for that because he doesn't want to like his job. He fears that if he liked his job he wouldn't quit to do his art.

Here is the lesson from career idiot number two: Take a big-picture look at what you have. It might be a lot better than you realize. Remember the first time you woke up next to the love of your life, and up close, in the morning, their face looked splotched and scruffy and gross? Well jobs are like people; they never look great up close so you need to pay attention to the big picture. This guy's big picture is that he has a great job for supporting his new family and painting on the side, and if he's really an artistic genius then he can make a bundle painting and quit his job.

I hate to be a buzz kill here. I'm not saying that I don't like dreamers. I do. I like people who reach for careers that are fulfilling but difficult. But just because the odds of success are low doesn't mean you have to make them lower with poor planning.

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Make a plan to manage your success

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I got a book deal. So this is, undoubtedly, the first of at least a hundred columns that will plug the book, which is not coming out until spring 2006. Far away, yes, but not too far for you to make a note in your planner: “Buy Penelope’s book.”

I got a big advance for the book. Not big like Bill Clinton, who received four million dollars. But big enough to buy a nice house (if I didn't live in New York City, which I do) and big enough to stop fights with my husband about money (no small feat, believe me).

Yet for all my recent success, someone asked me last night, “So, what do you do?” and I didn't say anything about a book. Lame. That's when red lights went off in my head. Experience tells me that one needs to manage career success as carefully as one manages failure. So I am making a plan to manage the book success.

1. Take time to be happy.
In the past, I have been at points of great success and been too driven toward the top to see how far I had come. For example, when I was a professional beach volleyball player signing autographs and smacking a volleyball in Bud Light commercials, I was always unhappy that I was not in the top twenty players. Now, as someone who makes a living sitting at a desk, I am amazed at my former athletic achievements (and muscle mass). But I never enjoyed them when I had them. I focused too much on what I didn't have.

So I am taking a month to bask in my book success. I am telling myself that my hard work and tenacity with my book proposal paid off. I am patting myself on the back, which I always tell other people to do, but rarely do myself.

2. Tell people about the success.
One of the people I mentor amazes me with his diligence when it comes to telling me about his success. I don't have a very close relationship with him, and sometimes I think to myself, “Why is he telling me this? Why is he sending me links to his stuff?” but I always end up thinking better of him when he tells me his achievements. He has taught me that there is very little harm in letting people know what you're doing that is great.

When it comes time for me to send emails to announce my book deal, my first instinct is to be hesitant — thinking with each email, “Does this person really want to know? Does she care?” But my mentee has taught me that I shouldn't think twice. I should just send the email. If someone is offended by my announcement then they were probably never going to be helpful to me anyway. Being shy about my success will get me nowhere.

3. Draft a strategy to leverage the success.
Too many times in my life I have followed up success with worries — that I would not get to the next level, that the achievement would slip out from under me. My worries about leveraging success undermined my ability to do it.

Take, for example, the time when I was running my own company and hiring all my friends and family and we had tons of money and great press. I spent my days so worried about where to take the company next that my hair started falling out. Really. I never even knew that women could lose their hair from stress until my shower drain clogged.

This book deal has great potential for worries because really, a book deal is all about sales. I have to make sure people buy the book. Also, I can't help thinking about the next book deal. Writing is a business; there's no point in launching one product and calling it a day because a thriving business is a bunch of products.

So this time, I'm going to use my success as a starting point for strategic thinking instead of fearful thinking. And the first thing, in this vein, will be to craft a new answer to the question, “What do you do?” I need to get my book into the answer.

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Math essentials for your career

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Most of us never had dreams of being a mathematician or economist; we suffered through algebra as a means to get to senior prom. But if you think you’re going to march up the ranks of management with no math, forget it.

So first, the bad news: You absolutely have to manage the math side of business if you are going to get ahead in your career.

The good news is that you don’t need to be good at math in school to be good at math at work. In fact, so much of workplace math is practical that people who are excellent mathematicians are at a disadvantage. Math at work is about spinning the numbers. And mathematicians are focused on finding pure truth. There is no pure truth in workplace numbers.

Job Hunting
Take, for example, your resume. The line that says, “Increased sales 50%.” That could be true. It could also be true that everyone else increased sales 65%, or that the next quarter you got fired for under performing, or that customer returns on those sales were an incredible 45%.

Numbers at work tell a story, and you pick numbers that tell the best story. You never lie, but you cannot tell every piece of information in the whole world, so tell the ones that suit you best.

The best resume is one that lists quantified achievement. So you should evaluate all projects in terms of possible numbers. If there is no way to show project victory in a number, do not take the project. And do not think for one second that you are in a career that does not require quantified success. Even a ballerina can use numbers: “Increased ticket sales 35% when I took over the lead in the Nutcracker,” sounds much more persuasive than “danced beautifully.”

Image Management
Once you land the job, the easiest way to let others quantify your failure is to go over budget; never, never, never go over budget. Always pad each line of your budget, because you can’t control everything and some costs will be higher than anticipated. This budget bloating will force you to cut line items from the start, but better to cut them at the beginning than be over budget at the end.

Before you go blaming your cost overruns on someone else, remember that your boss’s boss never sees your budget line by line and definitely doesn’t care about your finger pointing. She only sees your final number and whether or not you stayed within budget. The best way to manage your image among the higher-ups is to stay in budget no matter what.

Getting a Raise
Use numbers to negotiate your raise, too. When it comes to compensation, do your own research to present a rational, numbers-based explanation for why your salary is not in line with comparable salaries in your field.

If your company won’t budge, figure out which non-financial perks will equal a financial perk. (Finally! A use for high school algebra!) For example, extra vacation time is free to the company and a laptop, after tax deductions, is very cheap for the company.

If you want to get more comfortable with this kind of math, take a look here for help.

Presentations and Reports
This is my favorite book about numbers: How to Lie with Statistics, by Darrell Huff and Irving Geis. This book is a must for everyone. Each of us must use numbers to make our point. So we should all learn to present the numbers in the best light possible. Managing numbers is not about lying (this book title aside), managing numbers is about being smart about what you show people.

Innovative Thinking
Another must for everyone is Excel. It’s quick to learn the basics, and Excel provides endless fun for turning recurring fights with your significant other into statistically revealing graphs. I hate to plug Microsoft, but really, learning to use Excel teaches everyone — even English majors – to think about numbers in new ways. And new ways of thinking always opens up new avenues of achievement.

You don’t have to be a math star to present numbers well. But you do need to give time and thought to numbers on a daily basis so you can leverage statistics to bolster your career.

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6 ways to dodge long hours

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Get more control of your time. It's hard to leave the office at a reasonable time of day when your workplace culture centers on long hours. But the cost of not leaving work is high: A half-built life and career burnout.

Of course, if you never work long hours, you will never appear committed enough to get to the top ranks. So your job is to work enough hours to look committed but not so many hours that you risk your personal life and your ability to succeed over the long haul. People cannot work full-speed until they die. Pace yourself so you don't burnout before you reach your potential.

1. Find the back door. Figure out what criteria people use for promotion. It is never only how many hours you work. In many professions you need to work a lot of hours, but there is always a way to be impressive enough to cut back on hours. In the realm of superstars, achievement is based on quality over quantity. Figure out how to turn out extremely impressive work so that you can get away with fewer hours. For example, if you're a lawyer, you could pick up one, very important client for the firm, and then cut back a little on your hours.

2. Be clear on your schedule and clear on priorities. Once you figure out which projects matter a lot and which don't, get the high-priority work. Then you can jump at the chance to tell someone handing out low-profile projects that you're booked – working on something that is a higher priority.

3. Go public. Tell people about your schedule ahead of time. For example, “I have Portuguese lessons on Thursdays at 7pm. The class is important to me.” When you plan a vacation, announce it early and talk about it a lot. The more people know about how much you have been preparing and anticipating your trip the less likely people will be to ask you to cancel it.

4. Find a silent mentor. Look for someone who is respected but does not work insane hours. This will take careful hunting because this person is not likely to be obvious about it. Watch him from afar and figure out how he operates. Few people will want to mentor you in the art of dodging work — it's bad for one's image. But you could enlist the person to help you in other areas and hope he decides to help you in the workload area as well.

5. Find a new specialty. There are some careers that hold no hope for shorter hours. Video game production and surgery come to mind. At the beginning of your career, you're in a good spot to change your path if you see no hope for a personal life on the horizon. A career change is easier when your career is new. Don't take this opportunity for granted; it will be much harder to change when you're in you’ve invested a decade in the career.

6. Respect your personal life so that other people will, too. If you don't create a life outside of work that is joyful and engaging then you won't feel a huge need to leave work. And if you don't project a passion for life outside of work then no one will think twice about asking you to live at work.

So get some passion in your personal life. If you can't think of anything, start trying stuff: Snowboarding, pottery, speed dating. The only way to discover new aspects of yourself is to give them new opportunities to come out.

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Winter is the time to look for internships

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Students who want a job or internship in June need to start looking in the winter. Those who wait until spring to search set themselves up to be bottom feeders in the job market. The hardest part of a search is starting. Here is a guide to help you start sooner.

Internships
Companies that are popular and prestigious offer internships that are snapped up by spring. An intern offers free or underpaid labor in exchange for a line on a resume. It's a raw deal, but don't underestimate that line.

At the end of college, students with great summer internships are in a separate category than everyone else. Most companies hire full-time staff from their pool of summer interns. Of course, an internship is not a sure bet to success, but it's a sure bet that you have a chance to prove yourself in an industry where you think you'll be happy.

Real-Life Jobs
Look, I don't want to be the one spreading this news, but someone's got to do it: Unless you're planning to go to grad school, or planning to camp out at your parents' home indefinitely, running an effective job hunt is as important as getting good grades during your last year in college. Hunting for a job is a full-time job. You need to send resumes out regularly, scour job listings and company listings, conduct regular soul-searching missions, and you need to leave time and energy to stress about your lack of success in all these areas.

You can take time now, during school to do this, or you can wait until June. In June, all the good jobs will be taken because the students obsessed with getting a great job start hunting in the winter, and top companies accommodate those students. You're going to have to suffer through a job hunt sooner or later, so why not do it when there are still great entry-level jobs to be had?

Your Strategy
Find companies you'd like to work for. Some companies have very structured application processes on their web site. Others will have very little. For the latter, find the name of the human resource manager and send a cover letter and resume asking for a summer internship or a job. If you get a job from a mere 40 resumes, you will be beating all the odds. You should send out 100, but I don't want to overwhelm you. And hey, don't forget all your parents' friends and your friends' parents' friends.

Most colleges have a career center. Use it.
My 21-year-old brother wrote a letter to his roommate's dad asking for an internship at his pharmaceutical company. My brother ended the letter with, “I look forward to your speedy reply.” Quick quiz: What is wrong with his ending? Answer: This is the way you sign a letter to someone who reports to you and is in trouble and needs pushing around. If you did not know that answer you should never send a letter out without a trained counselor reading it first.

If you did know the answer you should still go to your career center. The first rule of successes in business is to know how to leverage available help. The real world is not filled with career centers waiting for your visit. So go there now, while you can.

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Where women stand: An analysis of The Apprentice

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I have never seen such an honest, unabashed portrait of the difficulties women face in corporate America as I have seen in The Apprentice.

Unabashed truth #1: Men hire people who are like them.
It's the men who set the tone for corporate life, the same men who win The Apprentice. For those of you who do not watch the show, the final episode was between Kelly (white male, 37) and Jennifer (white female, 31). It didn't matter that the general consensus was that Jennifer has more passion than Kelly. It didn't matter that Jennifer delivered comparable results to Kelly in a world that is dominated by men and not women.

The only thing that mattered, in the end, was that Kelly was “proven” and “steady”. These are euphemisms for male. Proven, in this instance, means that people can count on him to act like a man. And “steady” in this context means that men are not as passionate as women and thank goodness because men are not used to dealing with that kind of passion except when they want to get laid.

Unabashed truth #2: Women must use sex well, but not too well.
Carolyn, Donald Trump's sidekick, is a hot blond who wears sleeveless shirts that reveal taut arms but never stray far from Brooks Brothers styling. Carolyn kisses Trump (on both cheeks) in situations in which Trumps second sidekick, George (older man) walks away without so much as a pat on the back. But Carolyn is presented on the show as someone powerful. It's a balancing act. If Carolyn were ugly, this setup would not work. If she were as old as George, then Trump would not look as good sitting between the two of them.

Carolyn is careful to condemn female contestants for using sex as a way to get ahead. She has to say that. Balance is everything for women right now. You need to be totally hot and totally oblivious to it.

Unabashed truth #3: Children impact women's careers more than men's.
A recent Congressional study found that professional men and women make the same amount of money for doing the same jobs until the men and women have kids. Then the women's' salaries fall behind. Likely explanations: Women take on the brunt of the household/childrearing duties even in homes where the spouses were equal earners before kids; women take less responsibility at work because they're overwhelmed by the balancing act; men do not cut back because the more money they make the more they are likely to have a wife (and probably a nanny, a maid, etc) at home enabling them.

The Apprentice is a realistic depiction of this problem. Women with kids are not likely to audition for fifteen weeks of living in an absurd, dorm-like arrangement without their kids. It is no surprise that in the most recent episode, the only Apprentices who had kids were men.

Unabashed truth #4: Most powerful women with kids have a husband taking care of them.
Every so often a business publication will feature an article about how women get to the top, or the ten most powerful women, or women who broke through the glass ceiling. In each article, women who refuse to be identified by name cite the fact that their husband takes care of their home and kids as crucial to her ability to succeed at the office.

Carolyn is no exception. She is the most powerful woman on The Apprentice, and her husband is the primary caretaker for her two kids.

So if you want to get an accurate sense of how far women have come in corporate life, take a look at The Apprentice. And don't be shocked that men keep winning. If you want to make a difference in your career, I would not advise acting like a man (not believable) or getting plastic surgery (you don't need to be THAT hot). But I would advise that whether you're male or female, make sure you have a spouse who is willing to take care of home duties while you build a powerhouse career.

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I should be sleeping now

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Even though you know you need eight hours of sleep a night, you probably sleep much less than that. Me, too. Tonight, for example, when I should have been going to bed I made cupcakes for my son's classroom. I was so tired that I doubled the amount of sugar, and baked them anyway. They came out squishy from so much sugar, but, per my son's request, I added green frosting and silver sprinkles on top anyway. I said to myself, “These are absolutely the most disgusting cupcakes ever.” Then, two hours later, when I feared I was too tired to stay up to write a column, I ate three cupcakes.

I told myself I would never stay up late for work again. But then I worried that I was probably lying to myself. So in an effort to really reform myself I have constructed a list of things to remember next time I see the clock strike 10 p.m. and I make no move to go to bed.

1. Sleep deprivation makes you act drunk. Occupational and Environmental Medicine reported that if you stay up for 18 — 20 hours in a row, your mental capacities are the same as those with a blood alcohol level of 0.1 percent, which is the legal driving limit.

2. You are smarter if you sleep enough. Scientists at the University of Luebeck found that when you sleep eight hours you solve problems that you cannot solve when you have not slept enough. So pulling an all-nighter seems fine, if you don't have to be smart the next day. But a lot of sleep-short nights mean a lot of stupid days. And sooner or later, it won't matter if you have the capacity, somewhere, to be brilliant. If you don't ever exhibit it because you never sleep, then for all intents and purposes, you are a slow thinker.

3. Creativity happens after a good sleep. Maybe the manic can get away with no sleep, but for the typically calibrated worker, sleep allows the brain to synthesize in ways that precede a great idea. Dmitri Mendeleev came up with the periodic table of elements by dreaming it. And Laurie Halse Anderson won a National Book Award Nomination for Speak, a book she dreamed and then woke up and wrote.

4. People who don't sleep are in denial. I have heard so many people say, “I don't need eight hours.” Okay. Fine. You need seven. But unless you're over 65, you need at least seven hours. You lie to yourself when you say you don't need the sleep, and the person who is hurt by the lie is you, because you never allow yourself to be your best self during the day. You never get to see what you can really do.

4a. I, by the way am not one of those people who says I don't need sleep. I always want more sleep. But I'm still in denial. I am in denial all day, leading up to the sleep deprivation. I have opportunities to get the most important stuff done but instead, I do easy, unimportant things, like answer random emails. I keep saying to myself, “I have time, I have time.” But I don't have time. Not if I'm going to get eight hours sleep.

5. The just-before-sleep part is magic. One of my favorite sensations is lying down to sleep but not falling asleep right away. My mind clears up, and I see all kinds of things that the tumult of the day obscured. Lying on the pillow with nothing to do is a luxurious feeling. But if I'm not getting enough sleep, that time is gone; I fall asleep the second my head hits the pillow.

Like all good addicts, I am telling myself, as I do this sleep deprivation thing tonight, that I'll never do it again. But really, I think getting enough sleep takes a huge commitment. You need to reorganize your life so that when it's time to go to bed, you've finished all the essentials. And you need to make getting enough sleep and essential. I say “you” because I'm not quite sure that I'm there yet. But now at least I have a list of reminders for next time I see my bedtime slipping by.

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5 overlooked rules of management

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All managers have one, shared goal: Get a promotion. But many times, the job of a manger is so multifaceted and detail-laden that the manager loses site of that big picture. Here are five jobs of a manager that are often lost in the muddle of managing smaller, day-to-day issues.

1. Manage conflict
Avoiding conflict is for people who want to lay low and move up by dint of inertia. This plan will take you only so far. At some point you have to meet conflict head on and show that you can resolve it. Think about this: At the highest levels of management, leaders are essentially gathering competing opinions from the very informed and making a decision based on conflicting recommendations. Conflict at your level, e.g. “Karen is late on every project and I don't want to work with her on the next one,” is preparation for the next level. Don't shrink from this stepping-stone by hiding in the sand until the conflict resolves itself. Managing conflict allows you to become an arbitrator and negotiator, and most of all, someone who has developed good judgment on hard calls.

2. Manage your personal life.
You are kidding yourself if you think people don't see what's going on with you at home. Are you getting drunk every night? Are your finances a mess? You might live a fantasy that you are hiding bad behavior from co-workers, but stress shows up in nonverbal, unexpected ways that make people uncomfortable to be with you and worried about your competence. People who seem to have shaky lives at home seem like time bombs at work. So instead of trying to hide your personal life, redirect that energy toward improving your personal life. You might not have as much focus for work in the short term, but in the long term you'll be in better shape to manage effectively.

3. Manage hearts and minds
Sure, you need to manage budgets, schedules, and strategy. But if you don't have peoples' hearts on your side, your team won't over perform for you. The easiest way to win the hearts of your team members is to genuinely care about them. You can't fake this. So if you don't genuinely care about people who work for you, ask yourself why you are in management. (There are plenty of big, rewarding careers that don't include management.) Management is about helping people to be their best. Once you genuinely care about people, you will be able to find out what excites them, and you will help them reach their goals at work. Which, invariably, will shine favorably on your own workplace performance.

4. Manage diversity'
Diversity is not popular right now, when so many people worry about their job going overseas. But study after study shows that diverse teams perform better than homogenous teams. And besides, diversity doesn't mean hiring someone in Mumbai. Managing diversity starts by hiring someone who is not like everyone else on your team. Then do it again and again and find a way to make the team gel. Diverse teams are more difficult to manage — there are more opinions, more preconceptions, more quirks, and more conflicts. But top managers can leverage these difficulties as a means to establish more innovative planning. After all, no one became great by surrounding themselves with people who think like everyone else.

5. Manage a successor
If you're doing a good job, it's hard to convince your boss to promote you; he has no idea who will take your place, and he risks his own job performance by letting you replace yourself with someone who might not be as capable. Instead, train someone in-house to take over your job as soon as you have a handle on it yourself. The person should be practically doing your job so that you can find areas where you can take on more responsibility before you ask for a promotion. Managing a successor allows you to first lead without the title, and then to ask for the new title. And more money.

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7 steps to finding and keeping a mentor

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Those who have mentors are twice as likely to be promoted as those who don’t, says Ellen Fagenson Eland, professor at George Mason University and 2003 Winner of the Mentoring Best Practices Award. So start taking the mentoring process very seriously — it should be a cornerstone of your overall career strategy. Here’s a plan to get you started:

Step 1: Identify a potential mentor. This person can be any age, but the most effective mentor is someone approximately five years ahead of you in your career. A person at this level will know how to navigate your organization at the spot you’re in, and the person will remember what it is like to be where you are. This person should be someone you admire and someone who has good communication skills.

Step 2: Have good questions. Would-be mentors are most receptive to people who ask good questions. What makes a good question? It should reveal that you are both directed and driven. But the question should also demonstrate that you understand the mentor’s expertise and you can use it well. So, a question like, “What should I do with my life?” would be out.

Step 3: Don’t expect miracles. A mentor is not going to rescue your whole career, even if she can. People want to mentor a rising star, so look like you’re on track when you ask for help. Ask, “What skills should I develop to earn an education policy analyst job with a Senator?” rather than, “Can you get me a job with a Senator?” even if the mentor is Caroline Kennedy.

Step 4: Be a good listener. This person is not your therapist. You ask a question, and then listen. If the mentor needs to know more, he’ll ask. Do not tell your life story. It is not interesting. If it were, you’d be writing a book or doing standup, right? If you find yourself talking more than the mentor, then get a therapist before you scare your mentor away.

Step 5: Prove you’re serious. You can demonstrate that you’re hungry for counsel by implementing the advice your mentor gave, showing the result, and then going back for more. So, if your mentor suggests you get on project X, get yourself there, do a good job, and report back to your mentor that you are grateful for the advice because you were able to learn a lot and shine. Your mentor will be much more willing to give you her time and energy after you’ve proven yourself to be a quick and eager study.

Step 6: Always be on the lookout. One is not enough. Each person needs a few mentors, because no mentor lasts forever, and each has a different expertise. Two of my best mentors were very different from each other. One helped me to fit in with the guys so that I could succeed at a company where I was the only woman in management. Another mentor helped me to keep my sanity and my focus when balancing work and children seemed totally impossible.

Step 7: Give back. The best way to learn how to rope in a mentor is to be a mentor yourself. You’ll find out first hand what makes a protégée annoying, which will, in turn, make you a less annoying protégée. You’ll also discover why helping someone else grow is so rewarding, which will give you the courage to ask people to help you.

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