Now that I do a lot of public speaking, I am flying a lot – two or three times a month. There are a lot of perks to travel, like expensive hotel rooms and a break from my kids. But my favorite perk is meeting sales guys.
Warning: here come generalizations with no data to back them up. Most people who fly on Sunday night and Thursday night are consultants – all those young people who clawed their way to the popular starter jobs at Deloitte and Ernst & Young. But most of the people flying during the week are speaking or selling, and the people in those careers who travel a lot are men. So it’s no surprise that I’ve been meeting a lot of sales guys.
It’s great for me, because I was not born with good social skills, I’ve learned them. So I see the time on the airplane as a time for learning specific tips from people who make a living from having good emotional intelligence.
Here are three things I’ve learned from the sales guys I’ve met.
1. Count how many times you interrupt someone.
If you ask a sales guy why they are good at sales, they always say they are good listeners. And then, in fact, they display those skills during the flight.
I am not a good listener. I spend the flight hearing myself interrupt. Constantly.
It sounds like a moment that is bad for my emotional intelligence work, but really, it’s good. It’s good because it allows me to go to the next step, which is asking myself why I am so reluctant to wait to hear what someone has to say. That’s where I am now – asking myself that.
And I think I’m on the right track, because I think better social skills come from asking yourself better questions about why you are the way you are.
2. Learn to read very specific types of language.
Last week I was having lunch with a guy I met on a plane. He will have a fit when he reads this because the first thing someone with high emotional intelligence tells me when they sit down with me is that I can’t write about them in my blog.
We were talking about what his company could do for a blog strategy, and I was thinking about how I could convince him that his company should pay my company to do something. And Mr. Salesguy asked me a question, and I didn’t like what the answer was going to be, so I started trying to think of another answer.
And he said, “Hey, are you going to lie to me right now?”
I said, “What?” I tried to say it in an incredulous way, but in hindsight I’m sure I just sounded panicked.
He said, “When you ask someone a question, if they are right-handed and they look to the left before they answer, then they are trying to recall the information. If they look to the right then they are trying to make up something new. You looked to the right.”
It was so smart of him. Because for the rest of the lunch I was very honest. Not that I’m not honest in general, but I basically gave the first answer that came to my head for everything because I was so nervous that I wouldn’t be able to control my eye movement. It’s a great way to get the upper hand in a conversation.
I can’t wait to catch someone else in this act.
3. Stop thinking your situation is special. It’s not. Rules are useful to everyone.
Here’s another thing I learned from sales guys. They ask the same questions everyone else asks on the plane, like, “Are you going home or leaving home?” I would feel stupid asking that, because it’s so conventional, but it works as a way to start a conversation. Every time.
These routine conversations are just social conventions to allow strangers to start talking. Which drives home to me that social conventions are there to help.
Take something as simple as holding a door for someone. Social convention says do it if someone is right behind you. But the rule is actually just there so the door doesn’t slam in someone’s face.
A lot of times, people think that their particular situation is so complicated that you can’t have rules – you just have to wing it. This is where having a threesome comes in.
I get a lot of books in the mail from publishers who want me to write a review. When I got The Threesome Handbook by Vicki Vantoch, I thought the publisher had gone nuts. But I noticed she is a sex historian and she writes for the Washington Post. So I took a look at the book.
And it turns out that a threesome is actually a very complicated social situation, and the best way to make sure everyone stays happy is to have rules that people follow. I’m not going to into the intricacies of negotiations, but chapter four is called “Strategies for Navigating Freak-outs, Jealousy, and General Messiness.”
And, winging it actually means guessing what people want. But guessing is hard.
So asking for rules is important, listening is important, practicing very specific skills is important. Also, making a public commitment to having better social skills is important, which is why, I think, I blog about this topic so often.
This guest post is by Susan Johnston who is 24 years old and blogs at The Urban Muse.
By Susan Johnston – It’s easy to get screwed when you’re fresh out of undergrad and starting a new job. Nobody tells you this, because it doesn’t make a particularly inspiring message for a graduation speech or greeting card. But it’s true. In college, you had professors to encourage intellectual exploration and advisors to make sure you stayed on track for graduation.
Unfortunately, in the workforce your boss is looking out for the bottom line and you don’t automatically get assigned to someone who will look out for your best interests (you have to find your own mentors and even then they could have their own agenda). I graduated a year early, so I was especially eager and open to managerial manipulations. So, class of 2008, here are some situations to look out for.
1. You could get screwed on a project basis.
If you don’t know what you want from your job, then how can you expect anyone else to know what kind of work to give you? It’s not your employer’s job to help you find yourself, so if you don’t have a clear picture of what you want to do, then you are an easy target for tasks that no one else wants to do. Not every manager is good at delegating or figuring out other people’s strengths, so the employees who know what they want and ask for it make their managers’ lives easier. Those who don’t, get stuck with the leftovers.
2. You could get screwed out of money.
In the past, I’ve been promised raises, and I failed to get it in writing because I trusted my bosses. The first time, I was working at a taco stand over the summer and my manager got fired a week later, meaning I missed out on that extra 25 cents an hour (tragic, I know). The second time my boss gave me a verbal raise but never told accounting. I straightened it out a few paychecks later, but I should have emailed him to confirm immediately after our meeting and avoided the confusion later. Another unfortunate salary manipulation is what I call the preemptive raise. Basically, you get a small raise when you’re not expecting it and they know that you won’t try to negotiate. But you should always negotiate so that you establish yourself as someone who knows what they’re worth.
3. You could screw up your image.
People worry about the stigma of job hopping, but sometimes it’s the only way to gain respect. Say you were interning somewhere and got offered a full time job at the company. Your parents would be elated, but I would caution you not to jump in without weighing your options. First of all, you’ll always be remembered as the Intern, so people will continue asking you to fetch coffee and locate office supplies. My first job out of college was as an admin but a new position opened within a few months and I grabbed it. Even a year after I’d moved up, people still treated me like the receptionist because that’s what I was doing when they met me. If your company thinks you’re worthy of a full time job, then trust your abilities and someone else will offer you a position with more money and more respect as well.
4. You could get screwed into working evenings and weekends.
If you don’t have 2.5 kids and a spouse waiting at home, then in many industries, you’ll be expected to put in extra hours (and no, you don’t necessarily get comp time or overtime). It’s not fair, but that’s just how it is. Take it from someone who didn’t have time to date her first year out of college, because she was running around helping at events on Friday and Saturday nights. I suggest you put in the extra time when you can so that no one can fault you when you have a family commitment or a friend’s birthday party. After all, you have outside obligations, too. Don’t let your eagerness to please prevent you from having a life.
5. You could get screwed by lack of feedback.
Lots of managers are uncomfortable giving feedback (especially negative), so they’ll avoid it if at all possible. For example, I once had a manager say to me “annual reviews are coming up in a month, but since you just started, we’ll wait until next year.” Fourteen months passed before I had a performance review, and I was blindsided by some of the comments I got, because no one brought up issues that had been going on for over a year! You can’t fix it if you don’t know it’s broken, so you should take it upon yourself to check in with your boss periodically and avoid any surprises at your review. You could even ask what you need to do in the next six months to qualify for a raise. They may not give you clear directions, but at least you’ll show that you want to excel in your job.
Susan Johnston’s blog is The Urban Muse.
I have been auditioning to host a reality show about work, and I’m supposed to fly out to Los Angeles for a test run in front of a camera. My friend Sharon, hair stylist to the LA jet set, told me that I have to get my teeth whitened.
I am a big fan of taking advice from experts instead of arguing. And this seems like a good time to tell you that if you think you can tweeze your own eyebrows or color your own hair, it’s because you have no idea what an expert could do. Once you see the difference between great and not great, you would see you do not have great and you would not want that.
But I was not happy to hear that I needed to whiten my teeth. First, I didn’t think they were that yellow. And second, it’s expensive. Maybe my teeth were really yellow compared to people on TV, but if I don’t dislike my teeth, then I don’t get that good feeling like I’m getting something for my money. And of course, I just got fired from Yahoo, so money is not exactly flowing over here.
But I have always felt that when you are struggling with money, it’s really important to not let that derail your career. Your career is your own small business, and like any small business, if you don’t reinvest profits back into your career then you can’t grow.
In the past, this philosophy has led me to an expensive haircut before a job interview even though I had to use my food money to pay for it. In a higher salary bracket this philosophy looked like me paying to get expensive coaching for public speaking before I had any income from speaking.
Please, don’t send me emails about how you got a great job and you cut your hair yourself. I don’t care. What I’m telling you is that you better have taken the money you saved on that haircut and reinvested it in your career some other way.
So, this is how I come to tell you that I decided to spend the money even though I am technically in not-spending money mode until I replace the income I lost from Yahoo.
So I say to Sharon, “Fine. I’ll whiten my teeth.”
Sharon says, “Don’t do it in Madison. Do it in LA.”
She says this about everything. I thought she was being a snob, so I did a little test, with my bikini wax. I figured, how difficult is that? Why can’t I just do it in Madison? But you know what? It’s difficult. You don’t appreciate all the little hairs that are gone til they are not gone.
So I made an appointment to do the whitening in LA.
But then a TV station called.
The producer said he googled something like Obama generation y business and my blog came up, so he called to interview me about politics. I bungled a bunch of questions, like I mispronounced Kucinich’s name. Twice. And I predicted the New Hampshire primary to go to Obama after that had already not happened.
I know you’re thinking that I’m an idiot. But it’s very hard to be on top of all things workplace. I can’t also be on top of all things politics. But apparently it doesn’t matter, because they scheduled me to go on-air anyway, with four political pundits on a pretty big TV show.
And then I thought, well, I should just have my teeth whitened for this show. Because maybe all four of the pundits have really white teeth and I won’t and it’ll kill my chances of getting invited back to the show.
So I got my teeth whitened in Madison. I am not going to tell you where because the place sucked. Sucked as in they made a mistake applying the bleach and they burned my lips and I looked like I got hit in the face.
But you know what? With a little Benadryl, my lips deflated enough to give me a hot little Angelina Jolie pout. And with my new lips and my white teeth, maybe no one noticed that I had no idea what to say on the show when they asked me how the elections will come out for the Democrats.
And so, that one day confirms the following career advice:
1. You should tell people you are on TV, but only after the fact because then if you screw up, no one knows.
2. You should spend money on your career even if you don’t have any.
3. You should get your teeth whitened (and your bikini line waxed) in LA.
Bonus: I got the teeth whitening for free since they ruined my lips. But now I’m thinking that maybe I should take the $400 to LA and blow my lips up for real with Botox.
Just kidding. Sort of.
It is a cliche that everyone thinks they’re a strategist. The reason everyone thinks they’re a strategist is because they don’t know what a strategist does.
Get a reality check. Odds are you are not a strategist.
Strategy requires thinking conceptually and creating something from nothing. So, for the most part, if you need to see something in order to do strategy then you are not doing strategy, you’re doing editing.
Strategists usually favor thinking about the future instead of the present; strategists I admire are bored by what is and focus on what could be.
Also, strategy means constantly making decisions based on incomplete information. It means taking intellectual leaps of faith that could derail many departments in an organization, and doing that with confidence.
The best thing you can do for your career is take a personality test to understand your strengths. If you are an INTJ you really are a strategist. If you are not an INTJ, the fewer letters you have that match that, the further away from strategist you are. So get some self-knowledge before you declare yourself a strategist.
If you’re not a strategist, find work that plays to your strengths.
So look, most of you aren’t strategists. But so what? It doesn’t mean you’re not brilliant. There are many ways to be brilliant.
It is a misconception that the strategists do all the important work and everyone else does grunt work. There’s plenty of important, interesting work that is detail-oriented and highly creative, such as building a space ship or doing cinematography.
A lot of people think that if they are not creative or technical then they are strategists. This is not always true. A strategist thinks very big picture and also thinks ahead in time. People who are not artists or programmers and think in terms of the here and now are managers. If you do that with charisma, you’re a leader.
If you are a strategist, then quit talking about it and do it.
Most people I have managed have told me, at one point or another, that their strength is strategy. For the most part, I hear this as “I don’t know how to execute what you’re asking me to execute.” This is why the best way to understand how to do strategy is to execute on other peoples’ strategies. You see first-hand what the common pitfalls of strategy are.
Stop complaining that you are a frustrated strategist because today people at all levels in the organization are getting more opportunity to show their talent as strategists.
This trend is partly a result of management theorists focusing on improving work for the lower ranks–not because improving entry-level work is ethical, but because the topic of how to be a better leader is exhausted, and academics need something fresh to write about, according to the Wall Street Journal.
An example of this trend toward glorifying the low-ranking employee is the book Followership: How Followers are Creating Change and Changing Leaders, by Barbara Kellerman, professor at Harvard’s Kennedy School of Government. Research like Kellerman’s should drive home to you that if you’re a strategist, you can do it from anywhere in the org chart. So think of a great strategy in your entry-level job and then develop a strategy to convince people in the company to listen to you. That’s a test of your strategic strength right there.
And if you’re not doing strategy in your current job, you might consider that you are like the guy who thinks he is a novelist but is not writing a novel: People do what their strengths are regardless of what their job description is. Real leaders will lead in any situation they find themselves. Real writers will always write, no matter what their day job is. And real strategists will always think in terms of the conceptual future, from any job they have.
Last week I wrote about how important it is to pick the right goal for yourself so that you are not banging your head against the wall trying to meet an impossible or insignificant goal. I actually think the reason we don’t meet our goals is mostly because the goals suck. But if you have a really important goal that’s right for you, here are some ways to ensure you see the goal to completion:
1. Think about money.
People who get paid to reach their goals are better at reaching them. This is why we typically can meet deadlines for work but not self-imposed deadlines. And that’s why movie stars can stay rail-thin, while the rest of us have a harder time losing weight: A movie star’s livelihood is based on their ability to lose weight.
So if you can think like a movie star, and decide that your livelihood depends on meeting your goal, then you’ll probably meet it.
Here are some mental gymnastics to that end: People who meet one goal can meet more goals because self-discipline is a muscle that gets stronger and stronger. Additionally, most of our career goals depend on self-discipline. So we can all tell ourselves that if we meet our one goal, whatever it is, we will have more successful careers and thereby make a lot more money.
Goal setting tip: Don’t set a goal about money. It has no intrinsic value beyond your basic food and shelter. Set your goals for things that truly will change your life. The money will come from living life like this.
2. State your goals in a way that encourages sticking to them.
You can’t structure that change if you are telling yourself only what NOT to do. My friend, Jay, points out that kids are a good example – they’re much better at “be quiet” than “shut up.” (Which immediately shows me not only why my kids are never quiet, but also that maybe my most important goals should be in the parenting arena.)
If your goal is to stop smoking, the goal is actually to replace that behavior with something else. One recent goal of mine was about not eating bread, but I reframed it so that I eat only foods that make me feel good. You can’t change behavior if you don’t know what to change it to.
Don’t make your goal so broad that you can’t tell on a day to day basis if you’re getting there. For example, I have a goal to keep my marriage together. On a day to day basis, though, my number-one thing is to keep my computer turned off when I’m home with my husband. It takes discipline and I have to plan for it. For example, at 9am I start making sure that no one is going to be waiting for me to respond to them between 6pm and 8pm. This would be easy for some of you, but I have been responding to email during family time for years, so people expect it. I have to retrain myself to retrain them.
Gender tip: Both genders should follow this advice, but for different reasons. Women get grander success when they tell their goals to a friend. But the competitive nature of men makes them very susceptible to specific measures of success, according to research from Richard Wiseman at the University of Hertfordshire (via Idealawg).
3. Write the goal down every day, and put the paper on your wall.
Many books extol the idea that if you write your goal down each day, it makes you more committed. I tried it. It works.
One of the reasons this works is that changing our behavior takes intense focus and writing down our goals reminds our brain. Bruce Wexler is a neuroscientist and author of Brain and Culture. He found that children have brains that can easily change, but adults become more hard-wired and changing their behavior requires a more extreme amount of intense focus than we ever imagine.
Writing down your goals will take about a minute a day. Not that long at all. But it’s a good litmus test. If you can’t commit to thinking about the goal regularly, you probably won’t have the focus to change.
Blogger tip: Susan Johnston told me she accomplishes this through her blog, Urban Muse, where she writes about meeting her professional goals for an audience of readers who are also trying to meet similar goals. She says, “The blog keeps me accountable to my goals.” I think this is actually true of a lot of bloggers, especially productivity types.
4. Commit to three weeks
The hardest part of changing behavior is that your brain is addicted to the bad behavior. For example, when you think about the gym, your brain remembers when you didn’t go to the gym and did work instead and your brain gets happy from having the extra time to work. If that’s what you usually do.
If you force yourself to change your behavior for three weeks, your brain will start to develop more dopamine in response to the behavior that you are trying to change to, according to Monika Fleshner, a neuroimmuno-physiologist at the University of Colorado at Boulder. For example, after three weeks, your brain will start to release dopamine when it thinks about going to the gym instead of when it thinks about ditching the gym.
During those three weeks, you need to know, the night before, how you are going to meet your goal the next day. For example, when my goal was to lose my pregnancy weight, I had to organize every day around going to the gym, scheduling the babysitter, and breastfeeding. Each day required a different schedule, but I worked it out the night before.
When I was starting out as a professional writer, I knew I needed to write an hour every day, but it was really hard for me. I used to put it off and put it off and then it wouldn’t happen. Until I realized that I had to schedule every single day around that hour in order for it to happen.
McDonald’s tip: You also have to organize your days around avoiding the dopamine triggers of the behavior you’re trying to avoid. For example, if you don’t want to eat fries, drive three blocks out of your way to avoid your regular McDonald’s. According Nora Volkow, the director of the National Institute on Drug Abuse, for some people, just seeing the colors red and yellow makes their brain release dopamine in anticipation of McDonald’s. Your issue might not be fries, but most of us have our own version of the red and yellow trigger.
5. Make some new friends to go with your new behavior
People who don’t change their behavior tend to justify it by saying that it’s socially acceptable, according to Cindy Jardine, professor at the University of Alberta who studies public health. This is why, for instance, if you have fat friends you are likely to be fat. So travel in circles where the behavior you want to change is not accepted. And find like-minded people. They will help you to be the person you want to be.
My brother just started school at the University of Iowa, and this was his first caucus. He describes a room totally crammed full of young people: “It was basically all the students caucusing for Obama and the adults dispersing among the other candidates.”
In the end, in his Iowa City precinct, the students sat victorious at the Obama camp with 70% of the votes, while the caucuses for Edwards and Clinton were shouting over to the Kucinich supporters to abandon camp and come to them.
This is a metaphor for the workplace. The young people have, effectively, shifted the balance of power to themselves, and the older people squabble between each other, as if their power structures still matter.
Millennials are fundamentally conservative
The victories of Generation Y will not look like the Boston Tea Party or Kent State. They will look like this Iowa caucus: Gen Y, playing by the rules, and winning.
When Gen-Xers were this age, we were so overwhelmed with trying to earn a living that voting was the last thing on our minds. And when baby boomers were this age, they were protesting, and dodging the draft, and disrupting the establishment. So in a way, it’s remarkable how engaged, optimistic, and rule-abiding Millennials are during their twenties.
But as a group, Gen Y is fundamentally conservative, so it’s not surprising that they come out and vote in droves. Voting is a way for people who color-within-the-lines to instigate change. Voting is a fundamentally conservative way to tell the establishment to get out of the way.
Baby boomers are being forced out, in a non-disruptive way
And this is the exact same way that generation Y is telling baby boomers to get out of their way at work. Gen Y plays by the rules, meets expectations, and in the same step, pulls the rug out from under the people with power. How? By refusing to pay dues, by customizing their own career paths instead of lusting after a promotion, and by job hopping when learning curves get flat.
When USA Today wrote “Gen Y has already made its mark” the story was about entrepreneurship – Gen Y is ambitious, driven, and success-oriented, and since hierarchical structures of corporate life allow for so little mobility, young people are turning to entrepreneurship and are starting businesses at a blistering rate not seen among young people earlier.
This is not exactly the Civil Rights movement or grunge music. But Gen Y doesn’t need to rebel because, as I wrote in Time magazine, young people are already in the driver’s seat at the workplace. They can work within the established lines of business to get what they want, but they get it faster than we expect.
The gender divide is an antiquated view of the world
So many times I give a speech and explain to the room why women should not report sexual harassment. Invariably, the room divides. The millennials think the advice makes sense, the baby boomers are outraged.
Baby boomers perceive that there is a gender war going on at work, and women are fighting for equality: “The glass ceiling still exists!” But millennials are entering a workforce where women are making more than men in major cities, and the salary gap is essentially gone in most fields of business for this demographic. Nearly 50% of millennial girls were sexually harassed in their summer job, and by the time they are of voting age, sexual harassment is old news– it doesn’t scare them because they have plenty of power at work.
Early pundit posts declare that the results in Iowa hinged on the votes of young women. The Clinton campaign assumed women would vote for women. But young people did not make this election about gender, they made it about age. They want change. They want a chance to do things differently, within the established structures of power.
And this is true of the workplace as well. There are not women fighting for women in Generation Y. The gender divide ended when Gen X dads started giving up promotions to stay at home with their kids. Today there is a generational divide, and it’s happening at work and in politics and the balance of power has shifted to Generation Y.
The way to keep a New Year’s resolution is to pick a good goal and then overhaul your life to in order to meet it. Duh.
But some of you are saying, hold it, my goal isn’t big enough to require an overhaul of my life. Maybe your goal is to, say, clean out your closet. But look, this is not material for a New Year’s resolution. This requires you to cross a day out on your calendar and tell yourself that’s your closet day. Done.
Do you know why most people don’t keep their New Years’ resolutions? Because the resolutions are terrible. The hardest part of a New Year’s resolution is choosing one, not keeping it.
Most resolutions are goals to change our behavior: Stop smoking, stop eating crap, stop being late. This is not a small change. This is a change that requires a massive overhaul of our daily life – hour by hour.
Most of you are saying that you can’t afford to overhaul your whole life to meet your goal. You have a job, you have kids, you have friends who would think you have lost your mind. But you know what? If the goals you set are not worth overhauling your life for, then ask yourself why not?
Pick only one
We can each meet one or two big goals a year. We can’t change a lot of bad behavior – the more resolutions we make the less likely we are to keep them, according to Roy Baumeister, psychologist at Florida State University. But we can change one. Pick the one that’ll mean the most to you. And, you will be pleasantly surprised to find out that changing one habit actually requires so many small changes in your day that you also end up being able to change other habits, because the patterns of your life change.
A goal is creative, not analytic
I think a lot of the time we don’t let ourselves see what we really want. Maybe because it seems too hard to get. Often we don’t let ourselves really see ourselves living the life we want, and I think this is a failure of imagination.
To that end, I love this art exhibit (not safe at work) by Alison Jackson because it is a bunch of photos of scenes I wanted to see but didn’t’ even realize I wanted to see until I saw them. Then I thought, oh, that is so fun to see. It made me realize how much work it is to be really conscious what I would really want. It takes a great imagination.
A worthy goal means you can imagine life after meeting the goal
Jim Fannin makes a living teaching people how to imagine themselves doing behavior they want. (My interview with him is one of my favorite lessons in goal setting, ever.) Fannin says it’s nearly impossible to meet a goal if you do not know what you’d look like meeting it.
He takes this to the extreme and has his clients (many major league baseball players) play movies of themselves in their heads – movies of them meeting their goals. It’s a good test for you. If you can’t imagine in your head the moment when your meet your goal, then it’s probably not a good goal.
If you can’t meet the goal, consider that it’s not you, it’s the goal
I spend a lot of times trying things out to help me find my core goals. I am a big fan of writing things down to understand oneself. After all, that’s probably why I am a blogger. Sometimes I write lists of things that bug me, and I learn from that. And one year I discovered that writing letters to odd people in my life revealed a core goal.
Even when I have my goal that I’m focused on, I check in with myself frequently to reaffirm that it’s the behavior in my life that is most important to me to change – like renewing one’s vows.
So think very hard before you make a New Year’s resolution. Because setting your goal is much harder than meeting it.
I just got fired from Yahoo Finance.
The long road to my quick termination started in the spring, when I grew friendly with one of the higher-ups in engineering at Yahoo. When he became my boss’s boss’s boss at Yahoo, he suggested that we meet if we were ever both in New York at the same time.
It turned out that we would both be there in December, so I asked him if he wanted to get together, and he said yes. His secretary said she’d email me the venue when the date was closer.
The week before, the venue turned out to be the Yahoo offices in New York. I thought that was weird for a casual meeting with a guy who did not even have his own office at that building. That is when I should have called to find out if we had a specific topic for the meeting.
When I got to the meeting my boss’s boss was there as well, so I knew there was a big topic. I told myself to never ever walk into another meeting in my life without knowing who is coming and why I am there. I told myself to stay calm and start looking for clues about our topic so I could mentally prepare.
They went on and on about some sort of technical problem that was happening that day. Of the three of us, two were nontechnical, so I realized this topic was selected due to nervous energy: A clue that this meeting would be really bad.
To his credit, the guy I thought I was friendly with got right down to the point: “We are not renewing your contract.”
The first thought I had was: When is my contract up?
And then I realized: Oh. Now.
The next thought I had was: Be poised. Do not break down right now.
I have been fired a lot. Sometimes it has not mattered, like when my grandma fired me from her bookstore because I kept reading on the job. Sometimes it has been a bad scene with me shaking because I was so scared – like when I was fired at Ingram Micro for using the computer for non-work-related stuff (Yes, people got fired for that in 1995.)
But I checked in with myself at Yahoo and realized that I was fine. I was not going to cry. I was actually in problem-solving mode.
So I asked why I was being fired.
Maybe you are thinking it’s because every week, 400 people leave comments on Yahoo saying how stupid I am. (And surely today’s final column at Yahoo Finance will break records for she-is-so-stupid comments.) But that’s not the reason my column was cancelled; Yahoo is about traffic, and according to Wikipedia, my column has some of the highest traffic on all of Yahoo.
It turns out that financial content gets a higher CPM (advertising rate) than career content. So while my column has a lot of traffic, Yahoo sells my career column to advertisers as part of the Yahoo Finance package, and I bring down the CPM of the whole package.
That’s a fair reason to cancel the column. And actually, if it were not resulting in a huge financial hit for me, it would be an interesting reason.
Here’s what a career advisor does when she is being fired: She tries to remember the advice she gives to everyone else when they are getting fired.
I asked if there’s another place I can write at Yahoo. This tactic is straight out of the book: Use your last moments to network, even if you are getting fired.
Here’s what my boss’s boss’s boss said: “You should write for Lifestyles. That is more women oriented.”
Immediately I was reminded of when my column was cancelled at Business 2.0 magazine. After I had recently announced that I was pregnant and said I did not plan to take any time off from writing the column.
My editor told me, as he was firing me, “Now that you’re going to be a mom you should try writing someplace like Working Mother.”
This advice from ex-bosses makes me question my own advice about getting help from people who are firing you. But still, discussions progressed at Yahoo to HotJobs, which is a Yahoo channel, and I could end up writing for them.
Also, a big trade publication called me last week to see if I want to write a column for them. The editor said that she sees me as such a huge risk taker, and she expects that the column will be a lot about that – how to take risks.
The thing is, I don’t think I’m a huge risk taker. I just choose the lifestyle I want first, before I choose my work. Lifestyle first means that I turned down entry-level bullshit jobs in favor of playing professional beach volleyball. Not because I was dying to have all my friends think I was a lunatic, but because I couldn’t believe people expect you to do mindless work after earning a college degree.
And the same is true now. I am a freelance writer because if I worked nine-to-five I wouldn’t see my kids. That’s my bottom line. There have been so many times when I’ve told myself that I can’t stand the instability of a freelancer’s life. But more than that, I can’t stand the idea that I would only see my kids on the weekends.
People ask me all the time how can they get this life that I have where I do something I love, get to make my own hours, and support a family. Seems great, right? But that life also comes with this: having no idea how I’ll get paid next. And it happens all the time.
Soon, I hope, I’ll be able to draw a salary from my startup. And my speaking career is going well enough that getting fired from Yahoo won’t kill me. But I am worried, and I think about not telling people that I feel worried because everyone who is negotiating with me now knows that money is super important to me, and I’m probably not going to walk away from an offer.
But more important than preserving an edge negotiating money is somehow documenting how hard it is to be true to yourself, how hard it is to be at risk all the time. It’s a tradeoff. Sometimes my life looks glamorous. Sometimes it doesn’t. It’s all the same life though.
The best part of blogging is the community. I have been a columnist for a long time, but I have only been a blogger for a year and a half. And I have to say that the conversation part of blogging is amazing, and it’s something you don’t get as a columnist.
So here’s a thank you to everyone who has been part of the conversation on this blog – either by reading or responding or both. You have taught me so much. And my own attempts at perfecting my intersection of work and life are much less lonely and difficult because I do it with a community like this one.
And, speaking of community, here are a few statistics about the blog, beginning with this list of posts that received the most comments this year. (This list is very skewed toward the end of the year, because the blog got more popular as the year progressed.)
Five Steps to Taming Materialism from an Accidental Expert (77 comments)
What Generation are You Part of, Really? Take this Test. (115 comments)
My Financial History, and Stop Whining about Your Job (69 comments)
Bad Career Advice: Do What You Love (72 comments)
Stop Worrying that Your Twentysomething is Lost (89 comments)
The End of Work as We Know It (74 comments)
Five Situations when You Shouldn’t Go to Graduate School (103 comments)
Five Workplace Practices that Should be Over. Now. (73 comments)
What if the Interviewer Never Calls You Back? (64 comments)
Five Things People Say About Christmas that Drive Me Nuts (230 comments)
Personal Favorites
A lot of people write to me to ask me if I really write all my own posts. And a lot of people ask me how I have time to write so much.
It’s true that most posts take tons of time – three or four hours when all is said and done. But really, the question is what would I do if I weren’t writing these posts? So often, the blog is a way for me to understand myself, and the people around me, and I have never had a job I love more than writing this blog.
These are five posts that meant a lot to me to write, even if they were not the most popular in the comments section.
My Name is Not Really Penelope
An Unexpected Lesson About Procrastination
My 9/11 Day. My Husband. The Meaning of My To-Do List.
Stop Thinking You’ll Get By on Your High I.Q.
Big Announcement: I’m Starting a Company!
Favorite on Google: Marriage Counseling
The first post about my marriage was a turning point in the blog – traffic went up significantly, and has stayed there. This might be because even though I have some of the worst search engine optimization in the blogosphere, my blog now comes up number eight from the top when you search marriage counseling on Google.
But the traffic surge also convinced me that the personal matters a lot in blogging. Information is a commodity on the Internet, and a good way to stand out is to infuse your posts with your personality.
It has been suggested (see comments) that I change my tagline to be “advice at the center of work and sex.” I can see how this would be popular, and I maybe would do it, if I could figure out how to ever have sex again. For now, I’m just having marriage trouble, and marriage-trouble traffic.
My First Day of Marriage Counseling (176 comments)
My Own Marriage and the Myth of the Stay-at-Home Dad (171 comments)
5 Communication Lessons Learned in Marriage Counseling (84 comments)
Favorite Among Haters: Yahoo Finance Column
Each week for the past year, I have heard from hundreds of people on Yahoo Finance complaining about the advice I give. Here is the Yahoo column that caused the most number of people to take the time to write a comment saying that I’m an idiot:
Ten New Etiquette Tips for the Workplace (2798 comments)
Top Twentysomething Columns
One of my favorite parts of the blog is the Twentysomething column. It was the way that I found a business partner, and it’s also a great way for me to learn because it always surprises me. The three most commented-on Twentysomething columns came from three different writers:
Ryan Healy, Be Responsible, Go Back Home after College
Jon Morrow, Why I Regret Getting Straight A’s in College
Rebecca Thorman, The Rising Rift Between Gen X and Gen Y
Thank you for a great year. I feel very lucky to be part of this community, and I’m looking forward to another year of conversation, controversy and fun.
Do you ever search 43 Things? I love going through it to see what goals people have for themselves. I like seeing where my own goals and accomplishments fit in with everyone else’s.
On 43 Things, 21 people want to learn to take criticism but 77,000 people want to get a promotion. You know what’s wrong with this? The way to get a promotion is to take criticism well, but most people don’t know they don’t do it well.
Everyone knows they are supposed to get a mentor. And in fact, getting a mentor is one of the best ways to get a promotion. But few people understand that the best way to get a mentor on your side is to take criticism well. This means not only hearing it, but acting on it immediately, and reporting back to the mentor that you have done that.
Which means that a key to finding people you can learn from is finding people you can take criticism from. There’s a great discussion on the blog Vineograph about how hard it is to find critics to trust. This is as true for wine recommendation as it is for career recommendations. The conclusion on this discussion is that you have to know a bunch about the person before you can decide if you trust their criticism. But before you trust someone, you have to start listening.
So I listen to tons of people, always looking for new, competent critics who I might be able to turn into mentors. People always ask me how I deal with so many negative comments on my Yahoo column. The answer is, I read them looking for good critics because you never know where you’ll find them.
Do not choose your critics because they are the best at constructive criticism. Your best critics may be totally undiplomatic; you need to find the people who best understand your best attributes. If they understand your strengths, then they understand when you’re not using them.
For this reason, I listen to Michael Kemelman who blogs at Recruiting Animal. He rips on me all the time in his blog. And he rips on people I publish, like Ryan Healy. But Michael is smart (and funny) and I have always known that he understands me even as he makes fun of me.
Last week he confirmed this. He sent me a list of four of his favorite posts, and the list means so much to me because they are posts that are only at the very edge of career advice, and they are my favorite kind to write.
So, here’s the list of favorite posts from one of the harshest critics I listen to:
The Fine Line Between Boasting on a Resume and Lying
Choosing Between a Kid and a Career