Time management is not about tasks

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When I was in high school, the police took me out of my parents’ house and put me at my grandma’s house. (Here’s the story.)

My grandma spent a lot of time telling me I was special. That’s exactly how she’d say it: “You’re special.” And I used to think she was lying, saying that to make me feel better. Now that I’ve read some parenting books I know that you should give specific reasons that your kids are special. As they pop up. Or something. Anyway, her telling me I was special actually made me feel like I was less special. Like she knew I knew I wasn’t and she was trying to fix it.

Of course, this is from my childhood full of trying to get my parents to love me. And of course, this is a problem with the farmer because he married me because he thinks I’m special and I still have a problem feeling special.

I am not sure I can ever fix this stuff. I’m trying. For one thing, I realize that spending time with a person is what makes them feel special, rather than telling them they are special. So I think part of the reason I like the farm so much is that the lifestyle is all about spending time with each other. For example, we go out to our forest (a five-minute walk from our house) once or twice a week.

I know the kids feel special that we are with them because when I first met the farmer, I felt special being there with him. There is nothing to do, really, where we live.

And there are drawbacks to that, for sure, but I like that we just have to be here. Together. It’s not necessarily quality time. It’s just time.

I’m starting to think that there’s no difference between time and quality time when it comes to feeling special. You can’t shortcut it by adding quality to the front.

I was really struck by the book, Abolishing the Performance Review, by Samuel Culbert, professor at the UCLA school of business. Culbert says that complimenting someone you manage does not produce better work from them. Rather, it’s sort of a shortcut to good management that doesn’t work. Like adding quality in front of time for parenting.

This makes sense to me. Because people compliment you only on stuff they think you don’t know. Like my grandma telling me I’m special.

And hearing compliments about stuff I do know—that I’m a good writer, for instance—does not help me. Helpful is someone telling me how to be a better writer still. For instance, an editor told me that I needed to use more research when I used only stories of my life with no supporting research. (And, look, here is research to show that people like research.)

So the constructive advice helps me do better. Compliments don’t make me better. And telling me what I do wrong and nothing else—well, of course that doesn’t help me or anyone because no one tries to do stuff wrong. They just don’t know what else to do, which takes us back to a need for constructive advice.

So—this management book about how you should not compliment people expecting improvement to ensue—I wasn’t going to write about it. It struck me as stupid, because I thought how I love being managed with compliments that tell me something I didn’t know. But actually, I realize now that what I love is someone who tells me how to be better. And all managers should be like that.

It’s fundamentally very caring: To take the time to see what someone is doing poorly and give them advice on how to be better. It’s much more caring than a simple compliment or mere criticism. So really, this comes back to what I’ve always thought: good management is about truly caring.

Too often people talk about time management in an abstract, detached way: Work a four-hour week, disavow your possessions, try polyphasic sleep. But all of time management comes down, really, to your heart, not your to do list. Figure out a new way to manage time, one that divides the day for doing good, instead of just doing.

To confront this issue—as a parent, a manager, or anything else—is the crux of adult life. Who are your relationships with? Who do you care about most? And how do you deal with the heartbreak of not being able to give enough time?

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  1. C
    C says:

    Great column Penelope this is what I read you for. The obvious yet somehow insightful revelations of things I already knew. Not so much on the mushy parenting stuff (I’m learning this on my own anyway) but just the idea that managers who take the time to follow their workers progress, strengths, weaknesses will be inherently better equipped to address those strengths, weaknesses, etc. And that time management is implicitly tied to where is your deepest interest, because that is where you spend the most time. So if you are not spending enough time on a particular topic, it’s probably because you aren’t interested.

    On a side note I’m a former reader (from your Yahoo days) who found your blog again around the time you just got married. I was initially not impressed but kept reading, perhaps I didn’t give you enough slack to go enjoy getting married. I’ve come back around. You’re doing a great job!

  2. Oscar Baltazar
    Oscar Baltazar says:

    Thank you for your post. Personally, I simply believe that people are just “too nice” about being candid with one another. Your post reminds me of a situation when my boss, then, now my biz partner, put me on a task and I didn’t complete on time. Towards the end of the day, after he had to call someone to apologize for being late with what he put me on task with and I had promised to deliver, he gently came over to me and said, “how do you like to be given feedback? Should we go to a conference room, write you a message, or what?” I said, hey did I mess something up? he said, yes. I said, “tell me right here, right now, because if you don’t I will continue to fuck it up and I don’t want that. I want to be a resource of help, not a burden on you”. Today, we have worked together for almost 12 years and love working with one another and run a pretty tight business with great results. Those around us, continue to ask me, “how do you let him talk to you that way?” I say, because I asked him to. How else am I going to get better!

    • Lee
      Lee says:

      Oscar – what an amazing boss. “How do you like to be given feedback?” That’s the essence of the discussion. Different personality types like feedback in different ways. I would have picked “let’s go to the conference room”. It’s a sensitive boss that’s willing to find out what works best with you.

  3. Dee
    Dee says:

    Very interesting post. It really is heartbreaking when you find that you have just run out of time and there are people you want to be there for. I’ve been thinking about this very thing this week, because I joined a volunteer organization that works with foster kids.

    I got sad during training because I am prepared to give this commitment to this organization, yet my cousin’s kids, who are in and out of foster care and currently with my grandmother, really could use the same attention, and I’ve never found the time to give it to them.

    Currently I live two hours from them, but for six of their most formative years I lived within two miles of them, yet probably saw them twice per year. I’ve been asking the question, why didn’t I give them this time when I could? I haven’t resolved this for myself, but this post is giving me the framework for thinking it through.

  4. Dee
    Dee says:

    Another thought: I agree about constructive criticism, probably best mixed with a few really specific compliments every now and then.

    In high school, I was one of only a very few students who loved having red marks all through my English and History papers. I loved the marginal comments, and especially the big paragraph of comments on the last page of the paper. I looked forward to that paragraph like candy.

    All of my friends judged themselves as successes based on how much “red” they got on their paper- the less, the better they felt about themselves. But I loved it, because it showed that the teachers really read my work closely, and gave me great suggestions for improving my clarity of argument and articulation.

    I got As on most papers, so there was no association for me between the amount of red ink and how well I had accomplished the assignment. It was free, ample, and excellent advice that I used to make future papers better.

    I never could understand why other students couldn’t understand that, and would get so despondent just at the sight of the red ink.

  5. Techquestioner
    Techquestioner says:

    I think the main difference between constructive and destructive criticism is how it’s delivered. Tone of voice, phrasing, and body language can make the person receiving the criticism feel like they are being coached to do a better job, or attacked as an incompetent idiot. If the manager’s approach is “Let’s see if we can work together to fix this, or do better, or whatever,” vs one whose approach is “Why can’t you read my mind and do what I want without my giving you the necessary details?” Which one would you like to work for?

    It’s the same thing with parenting. If you casually ask, “Have you considered doing that by whatever.?” they might think about it and do it. It you start with “Why don’t you do whatever?” The usual reaction is “I don’t want you to tell me what to do!” and they tune out the advice.

  6. Jobs in the Gulf
    Jobs in the Gulf says:

    You may find that after you mark a to-do list, you, you have done in pencil so many things for the day. You might find that you don `t possible, you get done all these things, and it may motivate you to move some tasks. Thisis actually a good thing. Now, instead of back and late, you can put all your tasks efficiently.

    Now, looking back at your list and your time to see if you break the task into small steps. For example, there is something about the breakfast that you do to make it faster and easier for you and your family? There are quick breakfast ideas? Are you pancakes and eggs every day? Or are the children eat muesli slow? In thisCase, you could wake up to the first slow eater, or you can fast breakfast meals such as smoothies, granola bars and so on. You can also cook, clean everything and have breakfast the night before. 

    gulfjobscout.com

  7. PJB
    PJB says:

    Interestingly, I criticised penelope for her recent article in BNET..and when I poked to see who she is, I found she is doing some great stuff..finding the way to be REAL happy…great work penelope…but I stand by my criticism for your last article :)

  8. Steve Borek
    Steve Borek says:

    Compliments are fine if they’re specific. For example instead of saying “That hat looks good on you.” Instead, “That hat looks good on you. You have a flair for fashion and keeping everything fresh. Where does that come from?” Notice the difference?

    Last, I agree that good management is about caring and being empathetic. Giving advice usually won’t stick to the person. Instead, use the “coach approach” and ask them how could they improve or do something better.

    I’m a new follower to your blog and this is my first post. Love your content. You take a basic idea and go deeper and wider. More por favor! Ha! Eating my own dog food. ;-p

  9. Anonymous
    Anonymous says:

    Time management is more about getting better organized and managing to accomplish everything you have planned for , in a timely manner. You should concentrate on the things you can do well and improve them. Remember, all we have is time. . All the best! RCA ieftin 2012

  10. Pyjama Bébé
    Pyjama Bébé says:

    Spot on with this write-up, I absolutely believe that this site
    needs far more attention. I’ll probably be back again to read more, thanks for the info!

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