It’s hard to underestimate the impact of good social skills on your career. In fact, across the board, in a wide variety of businesses, people would rather work with someone who is likeable and incompetent than with someone who is skilled and obnoxious, said Tiziana Casciaro, professor at Harvard Business School, whom I spoke to on the phone. “How we value competence changes depending on whether we like someone or not.” And people who lack social competence end up looking like they lack other competencies, too.
When it comes to holding down a job, social skills matter today more than ever. For people who want to break into a popular field like entertainment, for example, the only way to differentiate yourself at the bottom is to be likeable.
Many fields that used to be havens for loners, like programming, increasingly require exceptional people skills. “The jobs that are staying in the United States are those that require regular touch, face-to-face contact with clients or a manager,” says Erran Carmel, chair of the Information Technology department at American University. The people landing those jobs have great social skills because of the difficulty of “managing teams that are distributed across cultures.”
And as the need for social skills at work grows, the bar for good social skills gets higher. Until the 1970s, a smart child uninterested in playground politics was considered eccentric but okay. Since the 1980s, educators see the playground as essential training for the future, and kids who can’t navigate are often sent to experts for extra help with social skills.
“Today a variety of therapeutic approaches can teach a child social skills while their brain is still forming,” says Amy Berkman, a therapist working with New York schools. “Therapies we’re using now, like cranial sacral and sensory integration did not enter the mainstream until twenty years ago.” The result is that each year, those entering the workforce come in with a better likeability factor than the year before.
Most of us have to work at being likeable. Fortunately, Casciaro’s research shows that the biggest impediment to likeability is not caring. So if you “just decide you want to do better,” you probably will.
Take responsibility for yourself,” says executive coach Susan Hodgkinson. “Everyone needs to know that they are responsible for creating healthy, productive relationships at work.” No one is going to make you likeable. “The people who are likeable actually care about other people and care about the connections they make.”
Being good at talking to people requires that you figure out what interests them. Casciaro recommends a tactical approach: “Find the hook that makes your similarities more visible. For example I might meet a man in his 60s and I’m a woman in my 30s but we both like basketball.”
Also, figure out how to help someone else get what they need. “Recognize what you’re trying to get done and who you are trying to get it done with. Then think beyond your own stuff to what the other people want,” advises Hodgkinson. Think of this as project management synergy, or resume empathy; you need to help others reach their goals. This will make you more likeable and then more likely to reach your own.
And, don’t discount flattery. “Usually the reason we like someone is because we think they like us,” says Casciaro. It’s the rule of prom-dates: He was ugly until he asked you to prom, and now he doesn’t look so bad. Since there is no prom at the office, to make someone feel liked, Casciaro suggests, “smiling and listening to make someone feel liked.” “But it’s not a personality popularity contest,” Hodgkinson says, “you need to stay true to yourself while still expending empathy in order to connect.”
It’s hard to do, but Casciaro says that people are much more likely to notice an increase in your likeability factor than an increase in your skills. So next time you consider areas for self-improvement, choose interpersonal coaching over office skills and you’ll likely get more bang for your buck.
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Social skills is without a doubt, the most important you can have. Knowing how to interact with people is now the basic key to getting ahead and becoming successful. The world is getting smaller and smaller as people from different culture, background, are living next to each every day.
Posted by Social Natural on July 24, 2010 at 10:15 am | permalink |
That’s funny. In 25 years in corporate America, I’ve always noticed the a-holes getting the positions of power. I think it must be important to be friendly to (brownnose) the *right* people, not everyone.
Posted by Agno Agno on August 20, 2010 at 2:40 pm | permalink |
I do agree with your statement , if someone is social they will learn to do what needs to be done, people will be happy, and to "fit in" they will learn to get the job done right. They are a better person to have on your team. I have been in sales most of my professional career both as a salesman and as a manager of sales. I have found this to be very true in my hiring practices.
Posted by Harold Major on August 21, 2010 at 10:53 am | permalink |
But then surely a huge part of making sales is about having potential buyers trust and like you? In sales, being likable is pre-requisite to getting results. This is not the case in many fields.
Posted by mc on December 2, 2010 at 12:55 am | permalink |
Yes this is very true. No one wants to spend money with somebody they dislike. In sales you must find some sort of common ground. This will lead up to estabishing a rapport; which is a must, to breakdown those invisible barriers, we all seem to have when we first meet someone. “You never get a second chance to make that First Impression.” Would you Agree with me?
Posted by Harold Major on December 3, 2010 at 10:48 am | permalink |
In all my years as part of the management team, I found that to be true of working with someone who is likable. The reason being, is because they are easier to train. They “listen”, follow instructions, are not stubborn, and don’t act like a know it all. If in a position for a duration, the Company will take the time and make the investment to train / groom them for a Management position.
Posted by casey on September 2, 2010 at 12:20 am | permalink |
So submissive to superiors = likable (to superiors)?
Posted by mc on December 2, 2010 at 12:57 am | permalink |
Most people are concerned
Posted by jen on September 9, 2010 at 3:13 am | permalink |
Ms. Trunk:
I teach English composition at Barry University, and my students were asked to read this essay (blog entry) as part of an assignment. The class is comparing the style and content of your essay with the style and content of “Ubuntu” by Kevin Hurt in his blog, http://thehurt.wordpress.com/2010/06/30/ubuntu/#comment-587. The class has a question. Your essay has 11 paragraphs and is packed with information. Might the use of headings have made your essay easier to read?
Posted by Jose M. Blanco on September 9, 2010 at 5:42 pm | permalink |
Frightening, how true it seems. My problem with this is that the so called social aspect of work demands that an employee, quite often, break the rules set by his employer; rules they agreed to when they started the job. It makes no sense to me. I have been highly criticized for not being social enough at a job where there should be no way TO socialize on the job. I was a customer service rep. My job was to stay on the phones unless on my 7 minute bathroom break or my lunch break. As lunch breaks were not scheduled together, the only way I could have socialized would have been to be goofing off while my employer’s customers were cooling their heels waiting for help…help I was getting paid to provide. I was once advised that I was too “by the book”. This was by my manager, who refused to answer me when I asked him directly what would happen to me if HE caught me socializing when I was supposed to be on the phone. It seems to me that employers WANT people who are going to refuse to really do the jobs they are paying them to do. I just wish someday a Manager/Supervisor would have the courage of their convictions and give me a straight answer. I would welcome the same from anyone here who is a manager or executive. How do I provide my employer with an honest workday, without goofing off, working at 100% each day every day as I agreed to when hired, and not cutting corners or doing second rate work (To me a total violation of workplace ethics), and still find the time to pursue the social aspects of workplace relationships beyond the normal ‘please, thank you, how are you today’ levels? I fail to understand why “popular people” who blatantly do not do their jobs and screw around are not only valued, but get promoted?
Posted by John Evans on September 22, 2010 at 4:02 am | permalink |
interesting reading i enjoyed it and would try to follow some of her guide lines
Posted by Charlethe Davis on November 4, 2010 at 5:45 pm | permalink |
Okay, the prom date analogy is a pretty bad example. If it’s high school and she thinks your ugly before you talk to her she’ll still think your ugly after you talk to her and will only except the prom date if she’s got no other choice. If she’s pretty enough (and knows it) she wont let you talk to her. Now when she grows up a little your “ugliness” will be less of an issue but–unless she became a saint in the mean time–money and status will most likely take its place.
Posted by naturescout on November 15, 2010 at 4:51 am | permalink |
The prom date analogy depends on the level of perceived ugliness, and the desirability of the attributes evidenced by the request. It can work like that, but as you say, it can also not work like that.
Posted by mc on December 2, 2010 at 1:03 am | permalink |
hi thanks for sharing with me this great information
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Posted by george on December 28, 2010 at 5:50 pm | permalink |
hi
thanks for sharing date if she’s got no other choice. If she’s pretty enough (and knows it) she wont let you talk to her. Now when she grows up a little your “ugliness” will be less of an issue but – unless she became a saint in the mean time – money and status will most likely take its place.
Pass4sure E20-001
Posted by george on December 28, 2010 at 5:52 pm | permalink |
“people would rather work with someone who is likeable and incompetent than with someone who is skilled and obnoxious” … was a sad comment on our society and most likely a harbinger of a continually deteriorating US economy as it will promote only mediocrity and cronyism.
Why would someone prefer to work with an incompetent? Because they are threatened by skilled people? Maybe they secretly fear that they have been “Peter Principled” into a job that is beyond their own skill set and feel that they can manipulate someone who is “sweet” and “likable.”
Maybe they just want someone to blame for their own incompetence?
And what about cronyism? You know, the “git along” gang. You watch my back, I’ll watch yours and together we will freeze out anyone who would challenge us whether it has merit or not. This attitude also tends to breed mediocrity, as well as stifle creativity and healthy dissent. It also usually results in a lack of diversity in the work place. People who rate “likability” as their top concern, also probably find comfort around people who think and perhaps even look like themselves. Oddness, unattractiveness, difference in style and appearance, are probably more likely to make this crowd feel less comfortable. It was like that in high school, why would it be different now? Cheerleaders and Football players (the top of my high school’s social food chain and the arbiters of social norms and dictates) also didn’t care much about academic skill, for example, or any talent other than running a ball up and down the field or jumping around in mini skirts.
Look, I’m plenty likable to people who can appreciate my skills and talents and whose skills and talents I respect and admire. I’m frankly not terribly interested in mediocre people or those whose primary skill is vapid conversation about sports and the weather. Maybe I’m still ticked off about high school but sucking up to a bunch of airheads just to get or keep a job is not my idea of a life. That’s why I’m self employed. I only have to work with people I like and who like me. Everyone else can piss off.
Posted by Tony Blass on January 12, 2011 at 3:58 pm | permalink |
I’m glad someone else was able to state this so well. I agree completely.
Posted by Rachel on February 19, 2011 at 11:06 pm | permalink |
Tony, Tony, Tony, get to a therapist ASAP! The truth is nobody likes you, because you don’t like yourself. Obviously traumatised by your unhappy school days, you will continue to internalise this crap until you seek help.
If not for yourself, do it for the rest of us.
Posted by Maree Langburne on October 27, 2011 at 9:12 pm | permalink |
It was so sad reading this article and some of the comments… I find this whole subject disgusting and totally absurd. How come incompetent people can be more valued at work than competent people (whatever their level of social skills might be)? That is beyond me. Modern society is heading for sheer mediocrity. Thanks god Albert Einstein was born more than a century ago!
Posted by Albert G on March 19, 2011 at 3:56 pm | permalink |
- the comment suggesting smile and listen really works because a girl asked me once while she was talking to me, “are you even listening to me and I was like yes of course”. Then when I responded she looked at me like I just offended her.
Posted by bobby singh on March 22, 2011 at 8:56 am | permalink |
Just like to say one quick fact in all this, in my line of work incompetance kills people, so I’ll work along side a fellow leetest jerk, ones abilty to focus and learn the job at hand should be first and foremost priority for everyone at work,I take pride in self improvement, when you’ve stopped learning you’ve stopped living.
If you fail to grasp your tasks at work move onto something you can grasp onto. Very simple!
I am not liked at work due to my approach, But my boss sure loves me and my future is secure. My friendships get a more laxed me. Pick your battles carefully.
Posted by Jeff on April 21, 2011 at 1:40 am | permalink |
I’ve also had a bunch of things happen to me during childhood/school years which derailed me towards anti-social path (including bad teaching by parents which they would deny and bullshit me as usual).
I take time to get to know people and when I do and if I like them, I have little problem communicating with them, but I definetely can’t just communicate right off the bat with new people, especially if I see in 5 minutes they’re not interesting to me at all – I show basic respect to others, but I sure as hell won’t fake being interested to hang out with those people.
Just learned today that I didn’t show much motivation to work. –> (during interviews – no shit sherlock, who likes to work in the first place?? I definetely would of picked sitting on my ass instead of working for whole life if there was such possibility)
Also apparently wasn’t communicating enough, instead of just answering questions as much as neccessary I was supposed to do a whole thesis about everything.
Trick questions didn’t help either considering I wouldn’t find myself in that position anyway and there is no real way of answering those that I got. (basically try imagining stopping a feud between workers if you were their underboss – which you wouldn’t be and good luck knowing imaginary people)
Was always more competent at school than others (except university where I practically didn’t give a shit about learning anymore – but I’m glad I at least found that out by going there) but social skills prevail once again.
I guess self employment with a few on side projects is the most logical idea, problem is, what kind of self employment?
Posted by Kane on May 5, 2011 at 5:45 pm | permalink |
Thanks for another informative website. Where else could I get that type of info written in such an ideal way? I have a project that I’m just now working on, and I have been on the look out for such information.
Posted by Dong Currey on June 19, 2011 at 6:37 am | permalink |
I am shit when it comes to social skills purley beacuse i do not want to talk to people. I find it hard to socialize with people when they can mock you one second then be best mates when they want something so i just tell them to do one. I guess i will not get far in my current job and thats beacuse i prefer to be myself not what people want to see. That possibly makes me seem unaproachable but then why do people come to me with problems? I dunno, to be honest i don’t care. People are always worried how they look to others when every one else has the same thought. Am not going to live my life in the boundries of sociaty i’d rather rebel and be myself. Any quezzys? I have non for you!
Posted by Will on June 25, 2011 at 7:30 am | permalink |
Social skills is the most underrated skill in the world. Nobody teaches you this in school, yet we need it more than ever. Growing up as somebody who lacked social skills, I know what it’s like to both side of the coin.
Posted by Social Skills on July 4, 2011 at 9:12 pm | permalink |
U guys are so right social skills are really the most important skills any humabeing can have. The wierd thing is that its actually also the only skills nobody teaches.
This is why site like this one really makes a difference.
Thanks – Mark
Posted by Markus is learning social skills on September 3, 2011 at 10:24 am | permalink |
The average person spends most of their life at work. Now, out of “most of your life”, do you really want to spend it alongside assholes?
To be honest. I don’t care if you’re quiet, boring, or have absolutely no interest in other humans. All I care about is that, as a co-worker, you’re friendly enough. If you’re a jerk, I’d rather not work alongside you, even if you’re the world’s greatest worker. Because I only have a limited time on this world, and I don’t want that time to be spent in a toxic environment, next to some miserable SOB.
And why does everyone assume social people are automatically incompetent? In my experience, I’ve worked alongside plenty of charming, friendly and extremely competent folks. Must be some bitter, angry people here…
Posted by Bob on September 8, 2011 at 10:41 am | permalink |
Red from That 70′s Show said it best, “When i die, i wanna be buried face down, so that everybody who doesn’t like me can kiss my ass”.
Posted by louie on September 26, 2011 at 5:49 am | permalink |
Possessing
social skills is truly essential when it comes to landing a job these days.
Being skilled and intelligent can sometimes be of no use if the person is not
sociable.
I
am working in a business world where being likeable is of great importance so I
always read articles like this to help me boost my social skills.
Such
an entertaining read. Thanks!
Posted by Boosting Social Skills on October 20, 2011 at 4:44 am | permalink |
i want the related social skills.
Posted by esther tsinyo on November 14, 2011 at 3:57 am | permalink |
I’m mesmerized by the relationship between likability and professional success. It’s a complicated one, it seems. I worked for years to be a better collaborator – something that school doesn’t foster. And then recently, a study emerged indicating that “disagreeable” people actually earn more than “agreeable” people. I’m still trying to reconcile the two concepts (that likability is key to success, but an impediment to earning).
More here -http://whenatwork.tumblr.com/post/9125028377/when-at-work-dont-roll-over
Posted by Emma Brownell on December 6, 2011 at 10:09 am | permalink |
After being in sales for the past 35 years. I have witnessed many times first hand,the old saying “The puppy that makes the loudest noise gets’ the milk”. Grows up to be big a nd strong.
The ones that remain silent or makes low wimppers do not make it so well in the world.
Posted by Harold Major on December 6, 2011 at 11:01 am | permalink |
Yes, ofcourse. Social skills may haven’t taught in school but it is a very useful tool being a professional. This is really needed for a certain individual to succeed. Even your very smart person if you dont know hot to socialize then it will be useless.
Posted by james on December 27, 2011 at 11:26 pm | permalink |
lol… this is all nonsense.
Workplace performance/success is based on good performance, little else. anything else is secondary.
Posted by C A on January 17, 2012 at 5:18 pm | permalink |
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Posted by blood bank|give blood|donate blood|HSA on January 19, 2012 at 12:52 pm | permalink |
I outproduced everyone in my section, had better attendance and more accumulated leave than anyone else, yet the EEO-absorbed-I-have-a-uterus-and-you-don’t-so-I-can-do-whatever-I-want women got handled with kid gloves by Management that didn’t want EEO issues.
Whenever I hear former lady congressmand Pat Shroeder go off about how she has a uterus and it works I want to break the TV.
Posted by Gonzo on February 6, 2012 at 6:01 pm | permalink |
The societal trend toward encouraging “likability” is just another sign that we have devolved into a corporatist fascist state where any form of deviation from the safe, soft line of dou’uchist conventionality is grounds for the death penalty (metaphorically now, but coming soon in actuality).
Posted by George on June 8, 2012 at 4:05 pm | permalink |
For the love of God people, they have counselors and even better, medication for wacked out people.
Posted by Marla on November 14, 2012 at 9:40 am | permalink |
I agree that it’s troubling to think Corporate America’s ranking is 1) social skills + competence, 2) just social skills, THEN 3) just competence. It let’s you know that a majority of the work can be done OK, but not exceptionally well, by a majority of people who can be trained to learn basic competence.
I’ve also started to wonder if the “shortage” of engineers and software developers is actually a shortage of socially skilled engineers and software developers. Employers want to be able to reject applicants who have high technical skills and low social skills. Employers also resent having to pay so much money to people they don’t “like” and not having the option of replacing them with someone more likable.
But, I’m also commenting to remind everyone that this post states the way things are. We can critique how things should be. This post does a good job of talking about accepting that anyone who isn’t socially savvy is going to be lucky if they find a job that matches their skill set, is enjoyable, and compensates their skills well.
Posted by JD on December 20, 2012 at 7:48 pm | permalink |
Greetings! Very helpful advice in this particular post!
It’s the little changes that produce the largest changes. Thanks for sharing!
Posted by study method on March 20, 2013 at 7:53 pm | permalink |